In Friend and Foe, researchers Galinsky and Schweitzer explain why this debate misses the mark. Rather than being hardwired to compete or cooperate, humans have evolved to do both. It is only by learning how to strike the right balance between these two forces that we can improve our long-term relationships and get more of what we want.
The insufferable coworker. The abusive boss. When it comes to conflict in the workplace, we tend to think that people are the problem. There is some truth to this idea. From differing values and backgrounds to personal insecurities, individual characteristics are often an important source of conflict. However, by focusing on individuals and their personality traits, we ignore a crucial ingredient in the conflict cocktail: one’s structural position in the organization.
A step-by-step guide for determining whether a mistake merits a corporate apology and, when it does, for crafting and delivering an effective message.