The Information Technology Infrastructure Library (ITIL®) is a framework with the goal of closing the gap between IT departments and the needs of a business. The application of the developed guidelines within the framework of ITIL® allows IT departments to improve their overall efficiency; from the way IT infrastructure is created and managed to how individual service interactions within the business are conducted.
"Excellent resource and study guide for people who"
Do you want to learn HTML but don't know where to start? Are you overwhelmed by the 1,000-page-long books that simply have too much information and are impossible to follow? Do you want to be up and running with HTML in just a few hours? Do you like getting the best bang for your buck? (Of course you do!) If so, then look no further.
"Absolutely Mind Numbingly Monotonous"
Structured query language, or SQL (pronounced "sequel" by many), is the most widely used programming language in database management and is the standard language for relational database management systems (RDBMS). SQL programming allows users to return, analyze, create, manage, and delete data within a database - all within a few commands.
"easy to listen to and understand"
For over two decades ITIL® has informed the way in which IT delivers services to customers while remaining methodically in-synch with the needs of business. A cottage industry has emerged offering formal ITIL® trainings and certifications. Service Management (ITSM) bridges the world of business with the world of technology. In ITSM For Beginners, ClydeBank Media traces the modern evolutions in information technology that precipitated the need and inspiration for ITSM.
"Concise material, but one of the books is too dry and monotonous"
The listener is treated to a comparative analysis of several ITSM philosophies and systematic components. From the core facets of ITIL (Information Technology Infrastructure Library) to more specialized ITSM frameworks such as ISO/IEC 20000 and eTOM, ITSM for Beginners offers listeners a comprehensive look at the various theories and metrics that define ITSM.
"Information Technology Service Management"
Do you want to learn HTML but don't know where to start? Are you overwhelmed by the 1,000-page books that simply have too much information and are impossible to follow? Do you want to be up and running with HTML in just a few hours? Do you like getting the best bang for your buck? (Of course you do!)