Showing results by narrator "Sean Pratt" in All Categories

Delight Your Customers reveals three truths common to all exceptional customer service experiences and presents seven behaviors that, when demonstrated by employees, distinguish extraordinary customer service from the ordinary transactional customer service to which consumers have become accustomed. With real-world stories and many examples from a variety of industries, this audiobook is a resource that will help listeners everywhere take their customer service from ordinary to extraordinary!

In late 2003, Peter Drucker invited Jeffrey Krames to his home in Claremont, California, for a rare interview. The 94-year-old Drucker who had amassed an unprecedented body of published work, comprised of many hundreds of thousands of pages, spent a full day sharing his insights from a lifetime of management consulting and writing. This resulting audiobook is a simple guide that distills the essential wisdom from Drucker's considerable body of work.

The Road to Excellence identifies the common blind spots that can take any business off track. The book gives you six powerful leadership strategies that, when followed, make it easier for you to find the answer to the critical question: What, exactly, stands between my company and organizational excellence - and what do I do about it?

People v Money gives an unprecedented, first-hand account of widespread corruption at the highest levels of Florida government. From America’s best foreclosure defense attorney to investigative journalist to author, Mark’s narrative takes you on an epic journey through that corruption. Just when you think the corruption can’t go any deeper, it does - from trial courts to the Florida Supreme Court, the attorney general’s office, and the governor’s mansion!

Take a new approach to success! Let words of wisdom from billionaires, entrepreneurs, and businesspeople motivate you and help you on your own path to success. In this witty collection of business know-how, you will find quotations grouped into categories that reflect the full scope of business success, from "Pit Bull Management" to "Slaying Life's Goliaths". Great Quotes for Great Businesses will give listeners the extra spark of courage and inspiration they need to reach their goals!

Following in the footsteps of her best-selling Warren Buffett Speaks - written in a conversational style that successfully captures the essence of these business leaders - Janet Lowe reveals the amazing story behind one of the most important new companies of our time by exploring the people and philosophies that have made Google a global phenomenon in less than 15 years.

How did Apple rebound from a decade-long slump? By creating a product, the iPod, that transformed not just the company, but the entire music industry. How did Whole Foods turn itself into a supermarket empire? By challenging the sacred cows of the food business. And how did Dove differentiate its line of beauty products? By creating the concept of "real beauty". In Big Think Strategy, Bernd Schmitt shows you how to "think big" by sourcing and implementing bold ideas that change markets.

The resurrection of Jesus is at the heart of the Christian faith, bringing God's power - which will some day heal and renew the world - into our lives now. That power is here only partially, but substantially; and this gives Christians a realistic, but irrepressible, hope. It is a hope for change in our lives and in our society; a hope that changes Christians in every way, shaping every aspect of our lives.

Rethink your business model to incorporate the power of "user" experiences. What’s the Future of Business? will galvanize a new movement that aligns the tenets of user experience with the vision of innovative leadership to improve business performance, engagement, and relationships for a new generation of consumerism. It provides an overview of real-world experiences versus "user" experiences in relation to products, services, mobile, social media, and commerce, among others.

In this smart, funny, and well-researched audiobook, Benjamin Errett brings together the latest findings from the worlds of psychology, criticism, neuroscience, market research, and more to examine what taste really means - and what it can teach us about ourselves. Covering kitsch, nostalgia, snobbery, bad taste, George Michael, and what it means to be "basic", this is the ultimate listen for anyone who devours popular and not-so-popular culture.

Traditionally, human resources has focused on recruiting good people, preparing them for assignments, motivating them to perform, and retaining them. These functions remain essential. But to be successful in turbulent times like ours, human capital strategy needs to be broader and much more far reaching.

The dozens of top-performing leaders Colvin interviewed reject the common view that slashing costs and firing employees are all that matter. They see the recession as a rich opportunity to reinvent their organizations and lay the groundwork for future growth.Colvin's 10 solidly grounded strategies will increase your company's competitiveness and build its long-term value.

In the fall of 1953, during the surface calm and prosperity of post-World War II America, the privileged West Texas Randolph family suffers a terrible blow. As a result, a disparate group of strangers become inextricably linked to the family, and to each other, for the four decades to follow. In the aftermath of their life-altering event, the deep-rooted Randolph clan is left vulnerable not only to threats from the outside, but to more sinister ones from within its own ranks.

Good public relations is no longer just icing - it's a strategic imperative more important to your competitive success than even advertising or marketing. This is true whether you're a century-old multibillion-dollar corporation or a penniless startup. In Rethinking Reputation, public relations guru Fraser Seitel and John Doorley, founder of the Academy for Communication Excellence and Leadership at Johnson & Johnson, examine a fascinating new set of case studies.

Even with the economy feeling a little bit better, there is a real fear that markets will stay down and things won't ever get back to normal. But a few brave voices say that this attitude is just too pessimistic.Capitalism has not failed. And it's not time to just give up - on free markets or a better tomorrow. History shows that every time the economy was thought to be done, worn out, finished, it bounced back. The economy is not as fragile as the pessimists think. In fact, things are already improving.

Steve Lome, a residential real estate developer, and coauthor David Kramer, a mortgage broker, nearly lost their shirts when the housing market crashed in 2008. Picking up the pieces, they wrote The $500 Cup of Coffee® to inform and inspire others to build and hold on to their wealth. Writing in a friendly style, they demonstrate that managing money is not difficult, investment is not scary, and financial security is within reach, especially if you're young enough and mindful enough to invest your time wisely.

“I didn’t think he’d do it. I really didn’t think he would. I thought he’d say, whoa, hold on, wait a minute. We made a deal, remember, the land, the blessing, the nation, the descendants as numerous as the sands on the shore and the stars in the sky.” So begins James Goodman’s original and urgent encounter with one of the most compelling and resonant stories ever told - God’s command to Abraham to sacrifice his son Isaac.

Why do certain civilizations, societies, and ecosystems collapse? How does the domino effect relate to the credit crunch? When can mathematics help explain marriage? And how on earth do toads predict earthquakes? The future is uncertain. But science can help foretell what lies ahead.

In this audiobook, you'll find countless examples, lessons, and insights into what it means to feel like you've failed and come out stronger on the other side. You'll learn insights from physicians, a golf professional turned college professor, entrepreneurs, a sales executive, and many more. As the world judges them, they are successful. They've achieved notoriety and prosperity in their chosen fields. However, you might be surprised to learn just how much failure they had to endure on their way to the top.

New York Times bestselling author, Dr. David J. Lieberman, introduces a wonderful right-to-the-point mini audio book that tells listeners how to end food cravings once and for all! Understanding how cravings seduce you into surrendering can help you to conquer them, maintain a healthy weight and improve your overall health. Most significantly, you can tip the scales in your favor, and harness the power of psychology and physiology to reprogram your brain, and to permanently counter your cravings.