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If you want to put your arms around your business and bottom line, you'll want all the updated information and practices found in the landmark business best seller, Hug Your Customers. The only way to stay in business is to have customers; the only way to increase your profit is to attract more customer visits by providing exceptional customer service. It's that simple says Jack Mitchell. Hug Your Customers shares the hands-on practical philosophy that has allowed Mitchell and his Family of Stores to thrive and excel in today's challenging retail marketplace.

Technology has evaporated the barriers of complaint. With smartphones and always-on Internet access, consumers complain more often and across more channels, many of them public. This requires a completely new system for instantly finding, evaluating, and addressing these complaints. Jay Baer and Edison Research conducted a landmark study of more than 2,000 consumers and found that not all complainers ("haters") are created equal.

Increasingly astronomers recognize that if the cosmos had not unfolded exactly as it did, humanity would not, could not, exist. Yet, these researchers - along with countless ordinary folks - resist belief in the biblical creator. Why? They say a loving God would have made a better home for us, one without trouble and tragedy. In Why the Universe Is the Way It Is, Hugh Ross draws from his depth of study in both science and Scripture to explain how the universe's design fulfills several distinct purposes. 

Die Erde ist unbewohnbar geworden, seit Generationen leben die Menschen in unterirdischen Silos. Was aber, wenn die Verwüstung der Erde nur eine Lüge ist? Als Sheriff Holston sich nach dem Tod seiner Frau entschließt, den Silo zu verlassen, ist das der dramatische Beginn einer neuen Zeitrechnung.

First published in 1843, it tells the story of Ebenezer Scrooge, a mean and unpleasant man who dislikes people generally and Christmas especially. One Christmas Eve he is visited by the ghost of his former business partner Jacob Marley and the spirits of Christmas Past, Present and Yet to Come and given a glimpse of the many homes and lives which Scrooge has touched in his wretched life to date. After their visits, Scrooge is transformed into a kinder, gentler man.

Orphan, clock keeper, and thief, Hugo lives in the walls of a busy Paris train station, where his survival depends on secrets and anonymity. But when his world suddenly interlocks with an eccentric, bookish girl and a bitter old man who runs a toy booth in the station, Hugo's undercover life and his most precious secret are put in jeopardy.

From getting his big break as Third Shepherd in the school nativity play, to mistaking a Hollywood star for an estate agent, Hugh Bonneville creates a brilliantly vivid picture of a career on stage and screen. What is it like working with Judi Dench and Julia Roberts, or playing Robert De Niro’s right leg, or not being Gary Oldman, twice? A wickedly funny storyteller, Bonneville also writes with poignancy about his father’s dementia and of his mother, whose life in the secret service emerged only after her death.

In Hug Your People, Jack Mitchell shares his secrets for creating happy employees, secrets as simple as they are revolutionary.

Aging and reclusive Hollywood movie icon Evelyn Hugo is finally ready to tell the truth about her glamorous and scandalous life. But when she chooses unknown magazine reporter Monique Grant for the job, no one in the journalism community is more astounded than Monique herself. Why her? Why now? Monique is not exactly on top of the world. Her husband, David, has left her, and her career has stagnated.

In "the most exciting bio of the year," Richard Hack uses recently uncovered (and in some cases, recently declassified) personal letters, court testimony, FBI files, autopsy reports and exclusive interviews to reveal the man who was a legendary lover, record-setting aviator, award-winning film producer, talented inventor, ultimate eccentric, and, for much of his lifetime, the richest man in the United States.

Learn how to apply the proven principles of Hug Your Customers to refine your selling technique, boost your sales, and keep your customers coming back for more.