In a tight market, your most powerful growth engine - and your best protection from competitive inroads - is this: Put everything you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches, and, ultimately, become "walking billboards" who will happily promote your brand.
In Exceptional Service, Exceptional Profit, insiders Leonardo Inghilleri and Micah Solomon reveal the secrets of providing online and offline customer service so superior it nearly guarantees loyalty.
"Excellent insight and leadership principles"
Skye Titan's wealthy father thinks he can still dictate his daughter's choice in men. Now widowed and a single mother, Skye isn't the yes-girl she once was. Especially since the love of her life is back in Texas after eight long years. He won't like the answers to the questions he's asking. About why she left him at the altar. And about her eight-year-old daughter.
"Skye was a huge let down..."
Newly discharged from the Marines after World War II, Scotty Bowers arrived in Hollywood in 1946. Young, charismatic, and strikingly handsome, he quickly caught the eye of many of the town's stars and starlets. He began sleeping with some himself, and connecting others with his coterie of young, attractive, and sexually free-spirited friends.
In the Stars I'll Find You & Other Tales of Futures Fantastic features Beaulieu's science fiction work, from exploring far-flung worlds, to finding what it means to be human through artificial intelligence, to the cost of dividing ourselves - or ourself - through the use of technology.
Amanda's editor had asked her to investigate the seamy underbelly of the airline industry. It wasn't exactly Watergate, but it promised to be interesting. Amanda found herself in a five-star Dubai hotel, knocking briskly on the door of a rather beautiful stewardess with whom she had chatted on the flight from London. Amanda had a boyfriend back in London, where she had grown up, but there was something about this girl that intrigued her.
"Awesome lesbian scene"
If you like teasing lesbian stories, seductive lesbian fiction and arousing lesbian erotica, you will love this.
For a young and popular adult entertainer, it can be a challenge to keep fans interested instead of switching allegiance to the next pretty face that comes along. For Sandra Swallows, the plan is simple...she's going to screw a fan. And boy, is this fan in for a treat with deep throat and red-hot sex that will leave him reeling. The best part of all? It's all on webcam!
Conner Forrest is just your average middle school boy. He hangs out with his friend, Sarah, and obsesses over his favorite TV show. But all that changes when the clerk at the local soda shop tells him he is Conner's guardian angel. Now Conner is on the road to becoming an Undercover Angel. With constant attacks from both friends and foes, will he be able to withstand the onslaught? Find out in this second installment of the Undercover Angels series.
Liam Henry is just an average teenager. He enjoys sports, plays with his sister, and spends his summers with his friends. But everything changes for him when an angel appears and invites him to be one of God's warriors. Although he's scared, Liam faces the demons. But will he succeed as a warrior for God, or will he fall to his own demons?
Is the story about the Star in the East true? And, if so, what exactly was the “star”? While Sir Patrick cannot give a definitive answer, in The Star of Bethlehem, he looks at various astronomical theories and comes up with a possible answer of his own. Who has not heard of the Star in the East? It is one of the most famous stories in the Bible, and tells us how the Wise Men came to Bethlehem to seek out the infant Jesus.