"GMC Debuts Blacked-Out Terrain Nightfall Edition Ahead of New York Auto Show" is from CNET.com, published on March 21, 2016. It was written by Jon Wong and narrated by Rex Anderson.
Charm is good business. It can increase your income, boost your status, and establish and maintain your reputation. Most businesspeople don't fully understand the concept of charm. It ought to be a reflex, a conditioned response, to "turn on the charm" when dealing with customers, clients, associates, and employees, but it isn't. Charm draws customers. Charm gets noticed. But charm is only partly innate. Much of it is learned.
"I want my money back"