Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the 10th anniversary of the original Be Our Guest, the Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service.
"Too long and repetitive"
When Kristin Chapman agrees to let her husband, Richard, host his brother's bachelor party, she expects a certain amount of debauchery. She brings their young daughter to Manhattan for the evening, leaving her Westchester home to the men and their hired entertainment. What she does not expect is this: bacchanalian drunkenness, her husband sharing a dangerously intimate moment in the guest room, and two women stabbing and killing their Russian bodyguards before driving off into the night.
"Bohjalian's best one yet"
It is 1922, and London is tense. Ex-servicemen are disillusioned; the out-of-work and the hungry are demanding change. And in South London, in a genteel Camberwell villa, a large silent house now bereft of brothers, husband, and even servants, life is about to be transformed, as impoverished widow Mrs. Wray and her spinster daughter, Frances, are obliged to take in lodgers.
Be My Guest is the inspiring saga of the man behind one of America's great success stories.
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During the long, hot summer of 1888, an extraordinary friendship blossoms between Anton Chekhov and Zinaida Lintvaryova, a young doctor. Recently blinded by illness, Zinaida has retreated to her family's estate in the lush countryside of Eastern Ukraine, where she is keeping a diary to record her memories of her earlier life.
Unhappiness, says best-selling author Harriet Lerner, is fueled by three key emotions: anxiety, fear, and shame. They are the uninvited guests in our lives. When tragedy or hardship hit, they may become our constant companions.
"Very informative and helpful"
The Iran hostage crisis was a watershed moment in American history. It was America's first showdown with Islamic fundamentalism, a confrontation at the forefront of American policy to this day. It was also a powerful dramatic story that captivated the American people, launched yellow-ribbon campaigns, made celebrities of the hostage's families, and crippled the reelection campaign of President Jimmy Carter.
"Fine as an abridged version!"
Liz has found refuge in the small fishing village of Tremarnock with her young daughter, Rosie, after her relationship with Rosie's father came unstuck. Now that she's happily married to village restaurant owner Robert Hart, all seems set for a quiet autumn and merry Christmas. But strangers have bought the local guesthouse and seem to have big plans. Why is he so charming and confident, but she's so frightened? And what are they really doing with the guesthouse?
Wendy Anderson is 35, the mother of two children, and happily married - until she discovers her husband Zack has cheated on her. Confused, angry, and lost, she rents a house on Nantucket for two summer months. When she and her children arrive at Isle Stay, she discovers that Trevor Black, 30, recently widowed, and his son Dylan, 5, have also rented the house. Neither one is willing to give up their much-needed vacations, so Wendy and Trevor devise a plan to share the house for the summer.
"Divorced mother moves on"
When she is thirteen years old, Evalina Toussaint, the orphaned child of an exotic dancer in New Orleans, is admitted as a mental patient to Highland Hospital in Asheville, North Carolina. The year is 1936, and the hospital, under the direction of celebrity psychiatrist Robert S. Carroll, is famous for its up-to-the-minute shock therapies and for Dr. Carroll's revolutionary theory of the benefits of non-introspection. Evalina finds herself in the midst of a kaleidoscope of characters, including the estranged wife of F. Scott Fitzgerald.
"Typical Lee Smith Excellence"
On an evening in late summer, the great financier Harry Wainwright, nearing the end of his life, arrives at a rustic fishing camp in a remote area of Maine. He comes bearing two things: his wish for a day of fishing in a place that has brought him solace for 30 years, and an astonishing bequest that will forever change the lives of those around him. From the battlefields of Italy to the turbulence of the Vietnam era, to the private battles of love and family, The Summer Guest reveals the full history of this final pilgrimage.
Do you ever feel like blogging on your own site is like speaking to a wall? Have you been blogging for months, or maybe even years, but still not ranking on Google for your target search terms? Do you ever feel like you're stuck in a vicious cycle of publishing epic blog posts, promoting them everywhere you can and still not driving very much traffic?
One late spring evening in 1912, in the kitchens at Sterne, preparations begin for an elegant supper party in honor of Emerald Torrington's twentieth birthday. But only a few miles away, a dreadful accident propels a crowd of mysterious and not altogether savory survivors to seek shelter at the ramshackle manor - and the household is thrown into confusion and mischief. The cook toils over mock turtle soup and a chocolate cake covered with green sugar roses, which the hungry band of visitors is not invited to taste. But nothing, it seems, will go according to plan.
"And You Think You’re Haunted By Your Past!"
It is the winter of 1143 and all is not well in the court of Owain, King of North Wales: His future in-laws are untrustworthy; the Norman lords on his eastern border are restless; and among his wedding guests lurks a cold-blooded killer.
"Haven't read the book but the audio was great"
At the age of 24, Dang Thuy Tram volunteered to serve as a doctor in a National Liberation Front (Viet Cong) battlefield hospital in the Quang Ngai Province of Vietnam. Two years later, she was killed by American forces not far from where she worked. Written between 1968 and 1970, her diary speaks poignantly of her devotion to family and friends, the horrors of war, her yearning for her high school sweetheart, and her struggle to prove her loyalty to her country.
"Anne's Diary this is not"
Cantankerous and vinegar-tongued Grandmama, from Anne Perry's Charlotte and Thomas Pitt series, is the leading character in this Christmas novel, which unfolds in the chilly, windswept Romney Marshes off the English Channel. Grandmama arrives on a holiday visit to the home of Charlotte's parents, where a fellow guest--an outcast from her own family--is subsequently murdered. Like the heroes before her in Anne Perry's Christmas novels, Grandmama is called upon to play the role of amateur detective.
"Christmas Murder in England"
Ruth is widowed, her sons are grown, and she lives in an isolated beach house outside of town. Her routines are few and small. One day, a stranger arrives at her door, looking as if she has been blown in from the sea. This woman - Frida - claims to be a care worker sent by the government. Ruth lets her in. Now that Frida is in her house, is Ruth right to fear the tiger she hears on the prowl at night, far from its jungle habitat? How far can she trust this mysterious woman, Frida, who seems to carry with her own troubled past?
"Brilliant story, beautifully read"
A vicious tempest is raging on a New England mountainside. A young traveler sojourns through the sea of wind and snow, finding refuge in a cottage, cozily nestled in the notch of a hill. The traveler burns with a determination to make his name known to the world. But that will all have to wait until the storm subsides.
"Twisted sweetly...loved it."
Preview of this Instaread: The Paying Guests by Sarah Waters is a historical romance novel and crime story. It is set just outside postwar London in the year 1922. Frances Wray is a 26-year-old single woman who lives with her widowed mother Emily. After losing her two brothers in the war, Frances is left to take care of her mother and the household. Her father mismanaged the family's financial affairs before his death, leaving his wife and daughter struggling to get by with few resources.