In this episode of 'The Wireless Way,' host Chris Whitaker chats with guest David Ripner, a wireless industry veteran with 30 years of experience and founder of the mobility marketplace, about the drastic changes in the wireless industry, the importance of effective account management, and the interesting journey of mobile device lifecycle management. Ripner shares insights from his early career, starting with unusual jobs that led him into sales, then moving onto his pivot from pagers to phones as technology evolved. The discussion also delves into the specifics of Ripner's business, focusing on the buying and selling of smartphones and tablets, addressing security risks associated with improperly wiping devices, and providing a sustainable approach to device lifecycle management. The episode explores the nuances of customer demands, changes in business models over the years, and the critical aspect of securing data on decommissioned devices, emphasizing the importance of listening to customer feedback to improve services.

00:00 Welcome to The Wireless Way: Meet David Ripner
01:00 David Ripner's Journey: From Mall Surveys to Wireless Industry Leader
03:29 The Evolution of Communication: Pagers to Smartphones
06:45 The Birth and Growth of Mobility Marketplace
16:19 The Importance of Secure Device Lifecycle Management
19:27 Reflecting on 30 Years in the Wireless Industry
26:47 Final Thoughts and Closing Remarks

More about David
https://www.linkedin.com/in/davidrippner/

More about Mobility Marketplace- https://themobilitymarketplace.com/

Support the Show.

This special edition of 'The Wireless Way' transitions from solely audio to include video, featuring a detailed discussion with guest DBA (David Bailey Aldrich) who has recently joined GoExceed as the director of channel sales in August 2023. The conversation begins with DBA's extensive background in telecom and technology, touching upon his sales career beginning in retail at Nordstrom and his journey into the telecom and technology sectors. DBA shares personal anecdotes, including lessons learned and his passion for singing. The focus then shifts to the challenges businesses face in managing mobile environments and the solutions offered by GoExceed. The partnership between GoExceed and Spectrotel is announced, highlighting its potential to deliver comprehensive managed mobility services. DBA elaborates on the application of AI and machine learning in optimizing mobile expenses and the broader impact of managed mobility services across various industries. The conversation concludes with advice for sales advisors on leveraging GoExceed's offerings to provide value to clients and the importance of solution-oriented sales approaches.

00:00 Welcome to a Unique Edition of The Wireless Way

00:44 Introducing Guest DBA: A Telecom and Technology Veteran

01:59 DBA's Journey: From Retail to Telecom Titan

03:00 DBA's Unexpected Talent: A Singer with a Diverse Repertoire

04:02 Transitioning to Telecom: A Story of Opportunity and Growth

05:41 The Power of Perspective: Turning Setbacks into Stepping Stones

07:05 Exploring Enterprise Wireless Expense Management with GoExceed

07:32 The Surprising Lack of Awareness and Adoption in Telecom Solutions

11:50 Best Practices for Selling Telecom Solutions and Demonstrating Value

16:11 Real-World Impact: Saving Money and Streamlining Operations

18:18 Innovative Reporting and Cost Optimization

19:55 The Power of AI and Machine Learning in Business

22:31 Enhancing Device Lifecycle Management and Security

24:41 Strategic Advice for Advisors in Mobility and Expense Management

28:46 Exploring Verticals and Opportunities

31:17 Closing Thoughts and Strategic Partnership Announcement

Support the Show.

In this episode of 'The Wireless Way,' host Chris Whitaker interviews David Ripner, who has spent 30 years in the wireless industry. Ripner recounts starting his career with humble beginnings conducting surveys in malls, which eventually led him to sales and into the wireless sector.

He details his progression from working on pagers in 1994 to playing a significant role in establishing the Dallas market for a paging company, and later transitioning into cellular sales as the industry evolved. Ripner also discusses founding the mobility marketplace, aimed at helping businesses and government customers manage their cell phone accounts more efficiently through device management solutions. The conversation covers the challenges of data wiping, the importance of securing decommissioned devices, and how the industry's approach to device lifecycle management and business operations has changed over the years.

Ripner emphasizes the value of listening to customers' needs to evolve services and solutions in the fast-paced wireless industry.

00:00 Welcome to The Wireless Way: Meet David Ripner

01:00 David's Unique Journey into the Wireless Industry

03:29 The Evolution from Pagers to Cell Phones

06:45 The Birth and Mission of The Mobility Marketplace

08:01 The Intricacies of Device Lifecycle Management

18:13 Securing Devices: The Overlooked Aspect of Cybersecurity

19:27 Reflecting on Changes in the Wireless Industry

26:53 David's Passion for Problem-Solving and Customer Feedback

28:45 Wrapping Up: The Importance of Security and Customer Feedback

Support the Show.