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Eric Siegel, founder of Machine Learning Week conferences and former Columbia University professor, has focused his attention on cutting through the AI exuberance in his newer book, “The AI Playbook.” Eric talks to Mary about what corporations get wrong about one of the buzziest technologies and offers practical steps to take instead. Eric also talks to her about the tension between fraud and customer experience and what went into making his music video on predictive analytics (yes, that happened).

Show notes:

The AI Playbook: Mastering the Rare Art of Machine Learning Deployment

Generative AI Applications Summit

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Debbie, an early-stage fintech startup, is rewriting the rules on rewards. Instead of offering consumers rewards for spending, Debbie offers rewards for paying down their debt and saving money at a time when credit card and auto loan delinquency rates have increased to their highest level since the Great Recession, per data from the Federal Reserve Bank of New York

Today’s episode: Mary sits down with Debbie’s CEO and Co-Founder, Frida Leibowitz. They chat about how to drive engagement on a dreary subject, offer unexpected techniques to develop a vibrant user community, and discuss something seemingly counterintuitive: How too many resources can interfere with building a bank product – something Frida witnessed firsthand while previously working at Goldman Sachs’ Marcus.

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It’s past and present fintech innovations in this edition of Money isn’t Everything.

In today’s show, Mary sits down with Jim Bruene who founded one of the first fintech events, Finovate, at a time when many didn’t know fintech was becoming a thing.

They explore the challenges of staying creative at a corporation and offer workarounds as well as opine on the latest and greatest in small business banking. Jim also shares how he dreamed up Finovate (spoiler: the idea started with reading an American Banker article). You’ll also hear which bank couldn’t get into the first Finovate and how Mary fell into a fountain (separate incidents).

Jim is also the founder of Fintech Labs UX.

Finovate: https://informaconnect.com/finovatespring/