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The Four Things a Service Business Must Get Right (Harvard Business Review) | [Frances X. Frei]
Play The Four Things a Service Business Must Get Right (Harvard Business Review)

The Four Things a Service Business Must Get Right (Harvard Business Review)

  • by Frances X. Frei
  • Narrated by Todd Mundt

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  • LENGTH
    39 mins
  • RELEASE DATE
    07-06-07
  • AUDIO FORMATS
    About Audio Formats
    2 3 4 Enhanced Audio
 

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Publisher's Summary

An extensive study of the world's best service companies reveals the principles on which they're built.

From the April 2008 issue of Harvard Business Review.

Want more Harvard Business Review?
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©2008 by the President and Fellows of Harvard College, All Rights Reserved; (P)2008 Audible Inc.

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  •  
    Douglas Caribou, ME, United States 10-30-11
    Douglas Caribou, ME, United States 10-30-11 Member Since 2011
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    "Great listen for the price"

    I enjoy HBR articles - there's always some insight you can get through a read, or in this case, a listen. Some good thoughts and insights.

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