In Satisfaction, Chris Denove and James D. Power IV show companies how to make a commitment to consumers at the highest levels. They turn years of J.D. Power and Associates' data into a definitive guide to boosting profits by increasing customer satisfaction.
In The Triple Bottom Line, author Andrew W. Savitz charts the rise of sustainability within the business world and shows how and why social and environmental achievement lead to financial success. He also describes how innovative solutions that come from sustainability can help companies solve real problems.
In Never Bet the Farm, entrepreneurs Anthony Iaquinto and Stephen Spinelli Jr. show that by properly preparing for setbacks and using a strategic framework that can help reduce risks and simplify decision making, entrepreneurs can increase their probability for success.
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© and (P)2006 Soundview Executive Book Summaries
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