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Stop Trying to Delight Your Customers (Harvard Business Review) | [Matthew Dixon, Karen Freeman, Nicholas Toman]
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Stop Trying to Delight Your Customers (Harvard Business Review)

  • by Matthew Dixon , Karen Freeman , Nicholas Toman
  • Narrated by Todd Mundt

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  • LENGTH
    18 mins
  • RELEASE DATE
    07-01-10
  • AUDIO FORMATS
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Publisher's Summary

To really win customer's loyalty, forget the bells and whistles and just solve their problems.

This article was first published in the July 2010 issue of Harvard Business Review.

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©2010 by the President and Fellows of Harvard College, All Rights Reserved (P)2010 Audible Inc.

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