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Harvard Management Update, September 1998
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LENGTH50 mins
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RELEASE DATE09-01-98
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AUDIO FORMATS
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Program TypePeriodical
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PUBLISHER
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Publisher's Summary
Working with consultants, what your customers really want, building a trusting organization, and boosting productivity. Tom Rodenhauser outlines several issues to consider when hiring a consultant. Jim Billington provides a fourfold path to figure out what your customers really want. Douglas Smith asks, "Are your employees bowling alone?" and offers tips for building a more trusting organization. David Stauffer suggests a dozen ways to boost your personal productivity.
Want to sharpen your leadership skills with previous editions of the Harvard Management Update? You can find past issues from 1997 to the present by clicking on matching edition under periodicals.