The New York Times best seller that changed the way millions communicate is now available in audio.
Perhaps once a decade, a book comes along that transforms people's lives in a very real, measurable way. This is one of them.
Crucial Conversations exploded onto the scene 10 years ago and revolutionized the way people communicate when stakes are high, opinions vary, and emotions run strong. Since then, millions of people have learned how to hold effective crucial conversations and have dramatically improved their lives and careers thanks to the methods outlined in this book.
Now, the authors have revised their best-selling classic to provide even more ways to help you take the lead in any tough conversation:
Crucial Conversations is filled with practical advice you can start using today:
Crucial Conversations gets you past the hard parts of dialogue and helps you achieve relationships that are real, productive, and that will enrich your life and career.
©2012 McGraw-Hill (P)2012 McGraw-Hill
"[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world.... This book deserves to take its place as one of the key thought leadership contributions of our time." (From the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People)
"The quality of your life comes out of the quality of your dialogues and conversations. Here's how to instantly uplift your crucial conversations." (Mark Victor Hansen, cocreator of the number one New York Times best-selling series Chicken Soup for the Soul)
"Coming in as the new CEO of an organization with many tenured employees, I have had many crucial conversations. Using Crucial Conversations as my playbook during this time was paramount in guiding me through each conversation." (Joanne K. Bryson, CAE, Executive Vice President and CEO, Oregon Medical Association)
The information in this book should be taught as a basic skill for everyone. My wish is for this communication tactic to become 'common knowledge' shared in the home, schools and workforce.
Head of Development, persuing masters degree in information visualization
It is no overstatement that this book has effectively changed how I perceive life around me in any human interaction. From my relationship to my professional day-to-day exchanges, the ideas from this book have permeated the foundations and execution and, most importantly, greatly improved the outcome.
Thank you, authors, for providing the tools for me to deal with my own problems.
Useful enough of a book with good points. A slightly different take on the same subject as Dale Carnegie's "How to win friends and influence people," which if I were to choose between the two I would go with Dale Carnegie's seminal book as the message here isn't as direct, but if you're interested in the subject and have already read/listened to Mr. Carnegie's, then this is a good compliment.
Probably one of the most important books I've listened to in the past year.
When you feel "lost" in a conversation, You ask yourself, what do I want to achieve here?
Enlightening, empowering, positive
The example where the CEO wanted to reduce costs across the business but was unaware of the feeling within the team regarding her new office costs, etc
I listened to crucial confrontation first and thoroughly loved the book so I then attempted to listen to this book crucial conversations. I was thoroughly disappointed. first, the voice of conversations reminded me of some high strung arrogant young white guy. I cant relate. Secondly, much of the book i had already heard in crucial confrontations but with a narrator i enjoyed. it was a wasted credit for me.
different narrator and maybe warned to read the books in order. after reading the second one first, this was a ditto book and a waste of credit
for some reason i disliked the narrator. he came across to me as arrogant, young, white guy
disappointment, i could not get past the first chapter
would like a refund
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