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The Four Things a Service Business Must Get Right (Harvard Business Review) | [Frances X. Frei]
Play The Four Things a Service Business Must Get Right (Harvard Business Review)

The Four Things a Service Business Must Get Right (Harvard Business Review)

  • by Frances X. Frei
  • Narrated by Todd Mundt

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  • LENGTH
    39 mins
  • RELEASE DATE
    07-06-07
  • AUDIO FORMATS
    About Audio Formats
    2 3 4 Enhanced Audio
 

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Publisher's Summary

An extensive study of the world's best service companies reveals the principles on which they're built.

From the April 2008 issue of Harvard Business Review.

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©2008 by the President and Fellows of Harvard College, All Rights Reserved; (P)2008 Audible Inc.

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    Douglas Caribou, ME, United States 10-30-11
    Douglas Caribou, ME, United States 10-30-11 Member Since 2011
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    "Great listen for the price"

    I enjoy HBR articles - there's always some insight you can get through a read, or in this case, a listen. Some good thoughts and insights.

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