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Dr. Tony Alessandra Interviews Shep Hyken on Moments of Magic | [Shep Hyken]

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Dr. Tony Alessandra Interviews Shep Hyken on Moments of Magic

by Shep Hyken
Narrated by Dr. Tony Alessandra
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LENGTH

28 mins
RELEASE DATE

02-21-13
AUDIO FORMATS

Program Type

Speech
PUBLISHER

Alessandra & Associates, Inc.

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Publisher's Summary

Dr. Tony Alessandra Interviews Shep Hyken on Moments of Magic.

Shep Hyken believes that if you just work to satisfy customers, you are just average and in danger of losing your customers. Shep discusses the importance of speed in customer service; it's the difference between good service and incredibly great service. Consistency of your customer service effort is crucial to creating moments of magic for your customers.

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Dr. Tony Alessandra Interviews Shep Hyken on Moments of Magic

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Can't wait to hear more from this listener?

Dr. Tony Alessandra Interviews Shep Hyken on Moments of Magic

Your Likes make Audible better!

Two ways to buy!

What's Trending in Business:

People who bought this also bought...

Lean In: Women, Work, and the Will to Lead

How to Win Friends & Influence People

Start: Punch Fear in the Face, Escape Average, and Do Work That Matters

The 7 Habits of Highly Effective People: Powerful Lessons in Personal Change

The Personal MBA: Master the Art of Business

Getting Things Done: The Art of Stress-Free Productivity

Publisher's Summary

More from the same

Author

Narrator

What Members Say

Can't wait to hear more from this listener?