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Dr. Tony Alessandra Interviews Phil Wexler on the Quest for Excellence | [Phil Wexler]

http%3A%2F%2Fsamples.audible.com%2Fsp%2Fales%2F000010%2Fsp_ales_000010_sample.mp3+flashcontent006DQK60WKWWH33Q3X240

Dr. Tony Alessandra Interviews Phil Wexler on the Quest for Excellence

by Phil Wexler
Narrated by Tony Alessandra
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LENGTH

24 mins
RELEASE DATE

02-25-13
AUDIO FORMATS

Program Type

Speech
PUBLISHER

Alessandra & Associates, Inc.

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Publisher's Summary

Dr. Tony Alessandra interviews Phil Wexler on the quest for excellence. Phil Wexler discusses prescriptions for achieving customer service excellence. He differentiates between being an operations-driven company versus a customer-driven company. Phil also proposes creating demanding and complaining customers and the benefits of doing so. You need to set high expectations for your customers so that when they shop your competition, the competition pales by comparison to your company.

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Dr. Tony Alessandra Interviews Phil Wexler on the Quest for Excellence

Two ways to buy!

What's Trending in Business:

Publisher's Summary

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Narrator

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Can't wait to hear more from this listener?

Dr. Tony Alessandra Interviews Phil Wexler on the Quest for Excellence

Your Likes make Audible better!

Two ways to buy!

What's Trending in Business:

People who bought this also bought...

Start: Punch Fear in the Face, Escape Average, and Do Work That Matters

Lean In: Women, Work, and the Will to Lead

How to Win Friends & Influence People

The 7 Habits of Highly Effective People: Powerful Lessons in Personal Change

Manage Your Day-to-Day: Build Your Routine, Find Your Focus, and Sharpen Your Creative Mind

Ctrl Alt Delete: Reboot Your Business. Reboot Your Life. Your Future Depends on It.

Publisher's Summary

More from the same

Narrator

What Members Say

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