We are currently making improvements to the Audible site. In an effort to enhance the accessibility experience for our customers, we have created a page to more easily navigate the new experience, available at the web address www.audible.com/access.
Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet | [Ron Kaufman]

Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet

In this New York Times, USA Today, and Amazon.com best-selling book, Kaufman lays out the steps you can take to build a sustainable culture that delivers outstanding service every day. He offers the tools and practices that have been proven effective in businesses, governments, communities, and homes; on every continent; and in many languages.
Regular Price:$18.03
  • Membership Details:
    • First book free with 30-day trial
    • $14.95/month thereafter for your choice of 1 new book each month
    • Cancel easily anytime
    • Exchange books you don't like
    • All selected books are yours to keep, even if you cancel
  • - or -

Your Likes make Audible better!

'Likes' are shared on Facebook and Audible.com. We use your 'likes' to improve Audible.com for all our listeners.

You can turn off Audible.com sharing from your Account Details page.

OK

Publisher's Summary

We are deep in a service crisis. In the operating room, surgeons and their teams communicate in a very precise language; airplane pilots follow a strict protocol to take-off and land safely every time; and, when launching a new product, companies lay out a plan that all employees follow. But when it comes to building a strong service culture, the path to success is usually much less clear. We relegate service to a single department guided by anecdotal wisdom and less-than-helpful cliches like "the customer is always right."

With global economies transforming at record speed, we are largely unprepared for the service demands we face day and night from around the world. We promise our customers satisfaction and then allow internal politics and inefficient methods to frustrate our ability to deliver. With service so much a part of our daily lives, both in and outside the workplace, why aren't we doing it better?

In this New York Times, USA Today, and Amazon.com best-selling book, Kaufman lays out the steps you can take to build a sustainable culture that delivers outstanding service every day. He offers the tools and practices that have been proven effective in businesses, governments, communities, and homes; on every continent; and in many languages. Through perspective changing insights and case studies, you will learn how the world's best performing companies have changed the game through service - and how you too can follow this proven path to an uplifting transformation.

©2012 Ron Kaufman (P)2014 Ron Kaufman

What Members Say

Average Customer Rating

5.0 (6 )
5 star
 (6)
4 star
 (0)
3 star
 (0)
2 star
 (0)
1 star
 (0)
Overall
5.0 (6 )
5 star
 (6)
4 star
 (0)
3 star
 (0)
2 star
 (0)
1 star
 (0)
Story
5.0 (6 )
5 star
 (6)
4 star
 (0)
3 star
 (0)
2 star
 (0)
1 star
 (0)
Performance
Sort by:
  •  
    Shyam Kumar Singapore 09-09-14
    Shyam Kumar Singapore 09-09-14
    HELPFUL VOTES
    2
    ratings
    REVIEWS
    1
    1
    FOLLOWERS
    FOLLOWING
    0
    0
    Overall
    Performance
    Story
    "A unique perspective on service"
    What made the experience of listening to Uplifting Service the most enjoyable?

    The rich global examples, the questions for reflection and action planning.


    What was one of the most memorable moments of Uplifting Service?

    The story about the Singapore Insurance company's CEO, and his declaration of a cultural revolution


    Was this a book you wanted to listen to all in one sitting?

    No, I preferred being able to pause, reflect and apply the principles.


    2 of 2 people found this review helpful
  •  
    Jeff Eilertsen 06-22-14 Member Since 2013
    ratings
    REVIEWS
    1
    1
    Overall
    Performance
    Story
    "Unique and usable approach to improving service"
    If you could sum up Uplifting Service in three words, what would they be?

    Service creates value


    What did you like best about this story?

    The wider perspective that service is about creating value. And you can engineer a culture of service in any size organization in any industry.


    What’s an idea from the book that you will remember?

    Service is more than being polite, saying the right things and having a good attitude about customers. It is equally about how we serve our internal colleagues in all our interactions. Service applies to everyone who has a job. And service is embedded in our products, systems, and ongoing relationships.


    Any additional comments?

    You will have a new framework to view service and will quickly identify opportunities to uplift service wherever you are.

    0 of 0 people found this review helpful
  • Showing: 1-2 of 2 results

    There are no listener reviews for this title yet.

Report Inappropriate Content

If you find this review inappropriate and think it should be removed from our site, let us know. This report will be reviewed by Audible and we will take appropriate action.

Cancel

Thank You

Your report has been received. It will be reviewed by Audible and we will take appropriate action.