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Switch: How to Change Things When Change Is Hard | [Dan Heath, Chip Heath]

Switch: How to Change Things When Change Is Hard

In a compelling, story-driven narrative, the Heaths bring together decades of counterintuitive research in psychology, sociology, and other fields to shed new light on how we can effect transformative change. Switch shows that successful changes follow a pattern, a pattern you can use to make the changes that matter to you, whether your interest is in changing the world or changing your waistline.
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Publisher's Summary

Why is it so hard to make lasting changes in our companies, in our communities, and in our own lives?

The primary obstacle is a conflict thats built into our brains, say Chip and Dan Heath, authors of the critically acclaimed best seller Made to Stick. Psychologists have discovered that our minds are ruled by two different systems, the rational mind and the emotional mind, that compete for control. The rational mind wants a great beach body; the emotional mind wants that Oreo cookie. The rational mind wants to change something at work; the emotional mind loves the comfort of the existing routine. This tension can doom a change effort but if it is overcome, change can come quickly.

In Switch, the Heaths show how everyday people - employees and managers, parents and nurses - have united both minds and, as a result, achieved dramatic results:

The lowly medical interns who managed to defeat an entrenched, decades-old medical practice that was endangering patients.

The home-organizing guru who developed a simple technique for overcoming the dread of housekeeping.

The manager who transformed a lackadaisical customer-support team into service zealots by removing a standard tool of customer service

In a compelling, story-driven narrative, the Heaths bring together decades of counterintuitive research in psychology, sociology, and other fields to shed new light on how we can effect transformative change. Switch shows that successful changes follow a pattern, a pattern you can use to make the changes that matter to you, whether your interest is in changing the world or changing your waistline.

©2010 Chip Heath (P)2010 Random House

What Members Say

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  •  
    MJ Arlington, WA, United States 09-28-10
    MJ Arlington, WA, United States 09-28-10
    HELPFUL VOTES
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    "A Must Read"

    A must read for business and personal use. Great insight into human behavior. Practical tools to facilitate change.

    0 of 0 people found this review helpful
  •  
    David Vaudreuil, QC, Canada 09-21-10
    David Vaudreuil, QC, Canada 09-21-10 Member Since 2013
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    "If you loved Made to Stick you will love the Swith"

    The Heath brothers did another brilliant job with this book is a must read! The book is layed out to really help you to understand how to not only get you to change but others.

    0 of 0 people found this review helpful
  •  
    Teresa Ephrata, PA, United States 09-20-10
    Teresa Ephrata, PA, United States 09-20-10 Member Since 2013
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    "Practical Approach to Addressing Change"

    If you're looking for a "magic bullet" - something that will prescriptively give you the steps to follow to make change happen - don't read this book.

    However, if you'd like a very clear understanding of they key pieces needed to effect change - in yourself, your loved ones, your co-workers, organization - even a culture - this is your book. The visual I now have of the elephant, the rider, and the path is so clear, so easy to understand, I can use these three priciples as guidelines in any situation.

    I've shared this book with many people since reading it.

    0 of 0 people found this review helpful
  •  
    Meghan Austin, TX, United States 09-16-10
    Meghan Austin, TX, United States 09-16-10
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    "Book was good; narration was terrible"

    I enjoyed the content very much, but the narrator was so monotoned that I had to keep playing it back to follow what was being said. Also, The book seems to be written with lots of numbers to outline the sections and that actually made it harder to follow over audio. I'd suggest buying the book and skipping the audio.

    0 of 0 people found this review helpful
  •  
    Karl Kamuela, HI, United States 09-07-10
    Karl Kamuela, HI, United States 09-07-10
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    "Flipping the Switch..."

    Chip and Dan pulled together wonderful stories of how to switch a situation by acting and thinking differently. Proving change is easier than we all think, and how powerful it can be for the future of the reader's (or listener's) life, as well as how it effects all people that surround said person.

    A powerful book for any age.

    0 of 0 people found this review helpful
  •  
    Eric Woodard Alexandria, VA 08-28-10
    Eric Woodard Alexandria, VA 08-28-10 Listener Since 2009
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    "Terrific!"

    I listened to this after listening to "Made to Stick." I liked "Switch" as much or more...these brothers do a great job of presenting practical interesting ideas in an easy to absorb way.

    0 of 0 people found this review helpful
  •  
    Marilyn Barnicke Belleghem 08-22-10

    Listening to audio books is pure pleasure for me as I can listen while sitting quietly, while driving as well as when I have chores to do.

    HELPFUL VOTES
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    "Good description of process"

    I enjoyed the insights I gained from this book but would have liked to have more suggestions of practical applications in unique situations. I intend to work to apply the concepts. I have successfully used the process once. I learn through visualizing so the stories were helpful.

    0 of 0 people found this review helpful
  •  
    Andras Woluwe St Lambert, Belgium 07-22-10
    Andras Woluwe St Lambert, Belgium 07-22-10
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    "Fantastic book"

    Extremely practical, actionable and highly enjoyable book - I loved it all the way. Based on Made to Stick, it goes further in teaching highly useful technique on how to tirgger change in people...

    0 of 0 people found this review helpful
  •  
    Janeen 06-27-10
    Janeen 06-27-10
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    "What we all should know!"

    Loved this book. Knowledge is power and the information this book holds is potentially life changing !

    0 of 0 people found this review helpful
  •  
    kimberly claremont, CA, United States 06-13-10
    kimberly claremont, CA, United States 06-13-10 Member Since 2006
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    "Thought provoking"

    This book does a fantastic job explaining the mechanics behind change. Seems that we humans, with our large frontal cortexes, are still driven largely by our limbic (reptilian) brains....which certainly explains a lot. But I felt very hopeful after listening. Creative change happens all the time, and this book breaks it down for us.

    0 of 0 people found this review helpful

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