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Switch: How to Change Things When Change Is Hard [Audiobook]

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Publisher's Summary

Why is it so hard to make lasting changes in our companies, in our communities, and in our own lives?

The primary obstacle is a conflict thats built into our brains, say Chip and Dan Heath, authors of the critically acclaimed best seller Made to Stick. Psychologists have discovered that our minds are ruled by two different systems, the rational mind and the emotional mind, that compete for control. The rational mind wants a great beach body; the emotional mind wants that Oreo cookie. The rational mind wants to change something at work; the emotional mind loves the comfort of the existing routine. This tension can doom a change effort but if it is overcome, change can come quickly.

In Switch, the Heaths show how everyday people - employees and managers, parents and nurses - have united both minds and, as a result, achieved dramatic results:

The lowly medical interns who managed to defeat an entrenched, decades-old medical practice that was endangering patients.

The home-organizing guru who developed a simple technique for overcoming the dread of housekeeping.

The manager who transformed a lackadaisical customer-support team into service zealots by removing a standard tool of customer service

In a compelling, story-driven narrative, the Heaths bring together decades of counterintuitive research in psychology, sociology, and other fields to shed new light on how we can effect transformative change. Switch shows that successful changes follow a pattern, a pattern you can use to make the changes that matter to you, whether your interest is in changing the world or changing your waistline.

©2010 Chip Heath (P)2010 Random House

What Members Say

Average Customer Rating

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  •  
    MJ Arlington, WA, United States 09-28-10
    MJ Arlington, WA, United States 09-28-10
    HELPFUL VOTES
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    "A Must Read"

    A must read for business and personal use. Great insight into human behavior. Practical tools to facilitate change.

    0 of 0 people found this review helpful
  •  
    David Vaudreuil, QC, Canada 09-21-10
    David Vaudreuil, QC, Canada 09-21-10 Member Since 2013
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    "If you loved Made to Stick you will love the Swith"

    The Heath brothers did another brilliant job with this book is a must read! The book is layed out to really help you to understand how to not only get you to change but others.

    0 of 0 people found this review helpful
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    Taras Staten Island, NY, USA 04-29-10
    Taras Staten Island, NY, USA 04-29-10
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    "Bringing it all together"

    Content: Good. This book helped connect other sources on the subject together. So if you read other books mentioned here - it will help. Good examples and practical advice.

    Audio: Bad. Unbelievably mismatched voice actor with material! It will require you a lot of concentration and rewinding.

    0 of 0 people found this review helpful
  •  
    John Overland, KS, USA 04-05-10
    John Overland, KS, USA 04-05-10
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    "Good Listen"

    Good listen. The reading was a little monotone for this title but the material was great.

    1 of 2 people found this review helpful
  •  
    Matt Wong Aurora, IL 04-01-10
    Matt Wong Aurora, IL 04-01-10 Listener Since 2004
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    "Embrace the change"

    Terrific book on change management with strategies that anyone can apply at work and at home.

    0 of 0 people found this review helpful
  •  
    Melissa 03-25-10
    Melissa 03-25-10 Member Since 2008
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    "Excellent Book!"

    I loved this book! It is excellent for anyone who is up to changing their own life or is responsible for change in an organization. It definately gave me much that I will use in my quest to provide quality education to children. I've already used many of the suggestions in my own life.

    1 of 2 people found this review helpful
  •  
    David CINCINNATI, OH, United States 03-25-10
    David CINCINNATI, OH, United States 03-25-10 Member Since 2016
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    "Self help / Team help"

    Not your typical self-help book. Great advice, and concrete examples for making changes in your life or in your work force.

    0 of 0 people found this review helpful
  •  
    Marty East Thetford, VT, United States 05-26-11
    Marty East Thetford, VT, United States 05-26-11 Member Since 2008

    Marty Jacobs consults in the areas of strategic planning, board governance, leadership development, and community engagement.

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    "Simplicity in the Face of Complexity"

    The latest statistic on organizational change efforts states that 80% of all change efforts fail. In this book, the authors offer a framework for approaching change that is both comprehensive and simple at the same time. That’s not to say that it’s easy – just simple – and its simplicity is what gives hope that organizations (and individuals, for that matter) might just be able to start improving that statistic. The authors describe three aspects of change – emotional, rational, and environmental – using the metaphor of the elephant (emotion), the rider (reason), and the path (the environment). The main thesis throughout the book is that all three must be addressed and integrated in order for change to be successful. The authors weave in elements of Appreciative Inquiry (bright spots), visioning (destination postcards), and systems thinking (tweak the environment), to name a few, and offer many ideas for how to improve your chances that the change you seek will be sustainable.

    1 of 3 people found this review helpful
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    Meena Newark, NJ, United States 04-30-10
    Meena Newark, NJ, United States 04-30-10 Member Since 2010
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    "Good book"

    I loved this series initially - but now i don't know.Maybe I just need to take a break and come back to it. Anyways I liked it.

    1 of 3 people found this review helpful
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    Roy Beaumont, TX, United States 04-12-10
    Roy Beaumont, TX, United States 04-12-10 Member Since 2015
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    "Elephants and Riders"

    This is a helpful little book about how to bring about change in others, their organizations, and within ourselves. It is filled with anecdotes and examples which, for me, were informative and reinforced the key learings rather than a side line. Robert Morris and others have written far more detailed reviews than my own. I would ad the following.

    The book is rich in insight, delightful to listen to, well written, well read, entertaining, and thought provoking.

    1 of 3 people found this review helpful

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