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Just Listen: Discover the Secret to Getting Through to Absolutely Anyone | [Mark Goulston]

Just Listen: Discover the Secret to Getting Through to Absolutely Anyone

You’ve got a business colleague who’s hostile...a client who’s furious...a staffer who’s deeply cynical—how do you get people to do what you want in tough situations like these? In Just Listen, veteran psychiatrist and business coach Mark Goulston reveals the secret to how to get through to anyone, even when productive communication seems impossible.“Here's the challenge,” Mark says.
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Publisher's Summary

You’ve got a business colleague who’s hostile...a client who’s furious...a staffer who’s deeply cynical—how do you get people to do what you want in tough situations like these? In Just Listen, veteran psychiatrist and business coach Mark Goulston reveals the secret to how to get through to anyone, even when productive communication seems impossible.“Here's the challenge,” Mark says. “People have their own needs, desires, and agendas. They have secrets they’re hiding from you. And they’re stressed, busy, and often feeling like they’re in over their heads. To cope, they throw up barricades that make it difficult to reach them even when your goals are in sync with their own.”But the good news is that there are simple strategies that can make you compelling, and break down the walls that keep you from getting through to the people you need to buy into your ideas and goals. Just Listen presents remarkably effective tools and techniques you can use whenever a job, a sale, or a relationship hangs in the balance.How effective are Mark’s techniques? One of his areas of expertise is training FBI and police hostage negotiators to handle life-or-death situations. “The same tips I teach these professionals for building empathy, de-escalating conflict, and gaining buy-in will work in any situation,” Mark says. “Whether you’re a new employee fresh out of school, a salesperson, or a CEO, once you master these skills you can take them wherever you go in your career.” And Mark has proven these strategies in his own 30-year career as a business coach at companies such as GE, IBM, Goldman Sachs, Kodak, Federal Express, Hyatt, and Disney.

With this powerful yet engaging audio book, you’ll learn how to:

  • Get the attention of a total stranger who you need to know—like that potential client you absolutely must land.
  • Talk an angry person up from an instinctual (irrational) state to receptivity, and finally to rationality—a skill that can save a job, a marriage, or even a life.
  • Use the “Magic Paradox”—a technique the author developed for hostage negotiators— to turn a negative person into an asset.
  • Master the critical art of buy-in (the foreplay of negotiation, persuasion, and selling) by moving anyone through the “Persuasion Cycle.

”Barricades between people become barriers to success, progress, and happiness; so getting through is not just a fine art, but a crucial skill. Just Listen gives you the techniques and confidence to approach the unreachable people in your life, and turn frustrating situations into productive outcomes and rewarding relationships.

©2009 Mark Goulston (P)2011 Gildan Media Corp

What the Critics Say

“Goulston’s book delivers on his promise. Read it and you will discover the secret to getting through to absolutely anyone, and I mean anyone!” (Mark Victor Hansen, co-author of Chicken Soup for the Soul)

What Members Say

Average Customer Rating

4.2 (1390 )
5 star
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4.2 (1124 )
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Performance
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  •  
    Patricia Indianapolis, IN, United States 03-26-12
    Patricia Indianapolis, IN, United States 03-26-12 Member Since 2011
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    "It Works"
    What made the experience of listening to Just Listen the most enjoyable?

    As a therapist and a supervisor, I play 2 roles. I've used the author's approach and specific language with clients and with other professionals. It's motivational interviewing with some sales techniques included. HIs examples make the theory real. It can be effective when moving a person from one phase of change to another.


    0 of 0 people found this review helpful
  •  
    Philade 03-26-12
    Philade 03-26-12 Member Since 2010
    HELPFUL VOTES
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    "Just Listen"
    Where does Just Listen rank among all the audiobooks you’ve listened to so far?

    among the top


    Who was your favorite character and why?

    the


    Have you listened to any of Walter Dixon’s other performances before? How does this one compare?

    no


    Was there a moment in the book that particularly moved you?

    letting other people solve the challenges they are in


    Any additional comments?

    great listen

    0 of 0 people found this review helpful
  •  
    Jay United States 03-26-12
    Jay United States 03-26-12 Member Since 2011
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    2
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    Story
    "Amazing Book. Should be read twice"
    What made the experience of listening to Just Listen the most enjoyable?

    I am a perfect candidate for everything he was saying


    What other book might you compare Just Listen to and why?

    Untethered Soul- makes you think about yourself.


    Which character – as performed by Walter Dixon – was your favorite?

    Me


    Was there a moment in the book that particularly moved you?

    Yes. When I realized I did not listen


    Any additional comments?

    no

    0 of 0 people found this review helpful
  •  
    James Fiskdale, MA, United States 03-22-12
    James Fiskdale, MA, United States 03-22-12 Member Since 2011

    My reading interests include business and organizational psychology books. In addition, I like mystery.

    HELPFUL VOTES
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    "Excellent Resource!"
    If you could sum up Just Listen in three words, what would they be?

    This book is not only a good read but a great resource!


    Who was your favorite character and why?

    My favorite part of the boob dealt with the process of acknowledging your emotions through the process Goulstein details in a step by step process. I found the book to be a great adjunct to the subject of emotional intelligence.


    Was this a book you wanted to listen to all in one sitting?

    Goulstein's book will keep you engaged and teach you at the same time.


    Any additional comments?

    My recommendation is that the reader consume this book for all it's worth. The reason is that our educational system totally fails to teach us many of the learnings that are in this book. Most people have no clue how to diffuse a volitile situation or effectively deal with emotiona crises. This book will help you-if you put his processes into practice-to achieve a more productive and happier existence.

    0 of 0 people found this review helpful
  •  
    Ld 03-19-12
    Ld 03-19-12
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    1
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    "Excellent and fresh advice. Very helpful."
    Would you recommend this audiobook to a friend? If so, why?

    Highly recommend. New and different helpful tips on making deeper connections and getting through to difficult people.


    0 of 0 people found this review helpful
  •  
    Arthur MEMPHIS, TN, United States 03-09-12
    Arthur MEMPHIS, TN, United States 03-09-12 Member Since 2015
    HELPFUL VOTES
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    "This is a must listen book."
    What made the experience of listening to Just Listen the most enjoyable?

    This is just a great book from start to finish. Everyone should listen to this more than once.


    What did you like best about this story?

    This book is about dealing with others including your friends and family. Also if you are in sales it is a must.


    Have you listened to any of Walter Dixon???s other performances before? How does this one compare?

    Walter Dixon does a great job in his narration. Makes the book come alive.


    0 of 0 people found this review helpful
  •  
    Sherri Northridge, California, United States 03-05-12
    Sherri Northridge, California, United States 03-05-12 Member Since 2012
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    "Amazing and Insightful"
    Where does Just Listen rank among all the audiobooks you’ve listened to so far?

    It ranks as number one. This book has forever changed the way that I communicate. The narrator Walter Dixon brings the book to life. The stories and examples are all so easy to relate to.


    What did you learn from Just Listen that you would use in your daily life?

    I only have a few books on audio but I listen to


    Any additional comments?

    I loved this book so much that I have recommended it to everyone that I know.

    0 of 0 people found this review helpful
  •  
    KENNETH BAKERSFIELD, CA, United States 03-04-12
    KENNETH BAKERSFIELD, CA, United States 03-04-12
    ratings
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    197
    1
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    Performance
    Story
    "Only Gullible Salesmen need apply"
    What could have made this a 4 or 5-star listening experience for you?

    The audio book had a Tony Robbins


    Would you ever listen to anything by Mark Goulston again?

    I'm not impressed with this book. I think they are developing a business so I'd really have to know much more about the second book.


    How did the narrator detract from the book?

    I think it was the material. The narrator probably read it as it was intended.


    What reaction did this book spark in you? Anger, sadness, disappointment?

    Did I just get robbed of $14 bucks????


    Any additional comments?

    I depend on reviewers and this book was a solid 4.5 stars. I went back and listened to parts again. What happened?

    0 of 0 people found this review helpful
  •  
    Suber SEATTLE, WA, United States 02-29-12
    Suber SEATTLE, WA, United States 02-29-12 Member Since 2015
    HELPFUL VOTES
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    "Surprisingly Great"
    Where does Just Listen rank among all the audiobooks you’ve listened to so far?

    It is right on the top five!


    What other book might you compare Just Listen to and why?

    No comparison. The information was unique and not comparable with other self-help books.


    What about Walter Dixon’s performance did you like?

    Excellent!


    What did you learn from Just Listen that you would use in your daily life?

    Almost everything! I mean the techniques presented here are easy to do but defiantly need a lot of practice.


    0 of 0 people found this review helpful
  •  
    Susan United States 02-21-12
    Susan United States 02-21-12
    HELPFUL VOTES
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    "The real deal..."

    As a Speech Therapist, I have read many different books about how to communicate with people effectively. This is the first in a long time that offers truly useful information that I can begin using today and return to again and again. I am excited to use this information to hone the skills I need to help people feel heard and understood when they are courageous enough to come for therapy. I loved the stories used to illustrate and teach. The conversational tone of the audible edition makes it easy to listen to and absorb the ideas presented.

    0 of 0 people found this review helpful
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