You’ve got a business colleague who’s hostile...a client who’s furious...a staffer who’s deeply cynical—how do you get people to do what you want in tough situations like these? In Just Listen, veteran psychiatrist and business coach Mark Goulston reveals the secret to how to get through to anyone, even when productive communication seems impossible.“Here's the challenge,” Mark says. “People have their own needs, desires, and agendas. They have secrets they’re hiding from you. And they’re stressed, busy, and often feeling like they’re in over their heads. To cope, they throw up barricades that make it difficult to reach them even when your goals are in sync with their own.”But the good news is that there are simple strategies that can make you compelling, and break down the walls that keep you from getting through to the people you need to buy into your ideas and goals. Just Listen presents remarkably effective tools and techniques you can use whenever a job, a sale, or a relationship hangs in the balance.How effective are Mark’s techniques? One of his areas of expertise is training FBI and police hostage negotiators to handle life-or-death situations. “The same tips I teach these professionals for building empathy, de-escalating conflict, and gaining buy-in will work in any situation,” Mark says. “Whether you’re a new employee fresh out of school, a salesperson, or a CEO, once you master these skills you can take them wherever you go in your career.” And Mark has proven these strategies in his own 30-year career as a business coach at companies such as GE, IBM, Goldman Sachs, Kodak, Federal Express, Hyatt, and Disney.
With this powerful yet engaging audio book, you’ll learn how to:
”Barricades between people become barriers to success, progress, and happiness; so getting through is not just a fine art, but a crucial skill. Just Listen gives you the techniques and confidence to approach the unreachable people in your life, and turn frustrating situations into productive outcomes and rewarding relationships.
©2009 Mark Goulston (P)2011 Gildan Media Corp
“Goulston’s book delivers on his promise. Read it and you will discover the secret to getting through to absolutely anyone, and I mean anyone!” (Mark Victor Hansen, co-author of Chicken Soup for the Soul)
Yes, information useable, not just rhetoric.
no, too much detail for me to absorb.
it is the best audio book I have heard so far
the examples especially with communicating to teenagers Colleagues etc
He has a very welcoming and clear voice I feel very well when listening.
No I could not listen to it in one sitting but I kept coming back as soon as possible.
It gave me an insight on how to speak to communicate with other people and win their appreciation of my work. I have listened to it once and now I begin listen the second time and I understand all topics better. It is well concentrated with examples and ideas.
Absolutely, I know that it will be a regular go-back-to for many years.
Walter does a great job verbalizing the critical aspects of conversation tones, as well as emphasizing portions of the text to bring attention to the intended details.
I really started to get hooked at the "'Oh crap!' to 'Okay...'" section. The next few sections talk about how to connect with individuals and why connecting with those that you don't want to is just as important.
This book will change the way you interact with those around you - it will change how you reflect on yourself and how you aim to project yourself to the outside world.
Don't look at this title and think, "Yeah, yeah - another communication book." I've listened to countless communication, general relationship, and professional management books -- this book is golden and so much more than you'll expect. I'm even debating on buying the hardcopy just to have a tangible reference for the "checklists" he provides.
Very high - it provides a skill set that I am awful at and really has helped me as recently as yesterday while in a meeting!
Finding out that there are psychopaths in the board room helped me reaffirm that leaving certain companies was a welcome change. Giving Power Thank Yous was very memorable too.
No - but he is good!
Yes, but that was not really possible, plus this type of book needs to be re-listened to, to really understand the techniques and internalize them.
Since discovering audible I have become an avid "reader" I have been able to read more books than I ever thought possible, as I am dyslexic. I love self help, thrillers, sc-fi, so much more.
Yes I like the audio easy to listen to
Easy to listen to keeps interest
No extreme reactions
What we need
Must read for all managers
What most people fail to do
Same as the book
I'm a little fish in a medium pond.
concise, short, informative
Great book on how to listen and interact with people. I found it helpful for work.
This book intrigued me, but what I learned was beyond my expectations. And the performances was excellent as Walter was engaging and easy to listen to.
I have already started to implement some of mark's ideas with promising succes. Thanks for insit Mark!
There are insights in this book that I have taken with me to help me with my stress. While not all stories pertain, there are several good stories, exercises in the book that I listen to again and again.
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