You’ve got a business colleague who’s hostile...a client who’s furious...a staffer who’s deeply cynical—how do you get people to do what you want in tough situations like these? In Just Listen, veteran psychiatrist and business coach Mark Goulston reveals the secret to how to get through to anyone, even when productive communication seems impossible.“Here's the challenge,” Mark says. “People have their own needs, desires, and agendas. They have secrets they’re hiding from you. And they’re stressed, busy, and often feeling like they’re in over their heads. To cope, they throw up barricades that make it difficult to reach them even when your goals are in sync with their own.”But the good news is that there are simple strategies that can make you compelling, and break down the walls that keep you from getting through to the people you need to buy into your ideas and goals. Just Listen presents remarkably effective tools and techniques you can use whenever a job, a sale, or a relationship hangs in the balance.How effective are Mark’s techniques? One of his areas of expertise is training FBI and police hostage negotiators to handle life-or-death situations. “The same tips I teach these professionals for building empathy, de-escalating conflict, and gaining buy-in will work in any situation,” Mark says. “Whether you’re a new employee fresh out of school, a salesperson, or a CEO, once you master these skills you can take them wherever you go in your career.” And Mark has proven these strategies in his own 30-year career as a business coach at companies such as GE, IBM, Goldman Sachs, Kodak, Federal Express, Hyatt, and Disney.
With this powerful yet engaging audio book, you’ll learn how to:
”Barricades between people become barriers to success, progress, and happiness; so getting through is not just a fine art, but a crucial skill. Just Listen gives you the techniques and confidence to approach the unreachable people in your life, and turn frustrating situations into productive outcomes and rewarding relationships.
©2009 Mark Goulston (P)2011 Gildan Media Corp
“Goulston’s book delivers on his promise. Read it and you will discover the secret to getting through to absolutely anyone, and I mean anyone!” (Mark Victor Hansen, co-author of Chicken Soup for the Soul)
I always wanted to listen to a bit more of the book even though I didn't have time.
It is just a good solid book with some common sense reminders.
Took a bit to get into, there are some quality points made which I have gone over a couple of times.
Fair delivery, inflections and emphasis used to keep you engaged - was not boring.
It has a lot of identifiable information on why interactions sometimes fall apart and how to "fix" it.
The part on giving power thanks. It made me think about the many people I've been inspired by, and how I can give something small back.
I have already recommended it. We all are faced with sticky situations where we have difficulty coming to agreement with someone. I have a friend whose mother is executor of her parents' estate, and that often brings out the worst in a family. I'm hoping some of the techniques will help her maintain her relationship with her siblings.
That there was some neuroscience expressed with the techniques.
It is evident that he has worked with a lot of business people. That is the tone of the book. It got on my nerves, but I realized that, and I also realize that this can also make it of greater appeal to others.
Not yet. I think I need to read it again before starting.
This is a pretty good book as this kind of business book. It is basically a recycling of the Dale Carnegie principles applied towards the skill of listening. Those timeless principles are important and therefore cannot be repeated too much.
I am not in the businessman's situation. When I am in that situation, I may listen again to learn more about business technique.
There were senarios in each example. I liked it.
English is my second language. He was articulate and clear, so it was easy for me to listen to.
Not really. Each chapter deals with different situations, but the techique is same. I read with anticipation.
Definitely...it is interesting and offers tips to help you with any and all relationships.
The difference between "Thank you," and a POWER THANK YOU
A great guide to improving communications and relationships of all types
Poet at Heart
The story was excellent which made the narrator's task much easier. That said, it flowed well; it was relevant and well written, the content interesting, thought provoking, timely and immediately applicable.
The section that covered venting: letting that process happen without judgement and then saying, "Tell me more". I am a counselor. I tried it. it worked!
The conversational but connected tone in his delivery; he understood the material and conveyed the material in a way that remained "almost excited" for entirety of the book.
When being right isn't the only or best right answer....
Loved this book; recommended it to colleagues and friends for professional and real- life support.
I've been listening to this book and am enjoying every page. I find myself stopping the audio to take notes during specific portions. I want to buy a copy for my husband and for each of my two sons. I think EVERYONE could benefit from what the author is saying to us.
It was ALL memorable...I would have to put the entire book in quotes to answer this question
How to listen so that you can achieve what you want to achieve. He shows us how to listen and deal with anybody. And for those who can't be listened to, he suggests what to do with those people too
Author of Fiber Menace
Great book, poor audio recording. A pain to listen. Unfortunately, Android "speed reading" isn't working, at least on my smart phone (Infuse 4G)
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