You’ve got a business colleague who’s hostile...a client who’s furious...a staffer who’s deeply cynical—how do you get people to do what you want in tough situations like these? In Just Listen, veteran psychiatrist and business coach Mark Goulston reveals the secret to how to get through to anyone, even when productive communication seems impossible.“Here's the challenge,” Mark says. “People have their own needs, desires, and agendas. They have secrets they’re hiding from you. And they’re stressed, busy, and often feeling like they’re in over their heads. To cope, they throw up barricades that make it difficult to reach them even when your goals are in sync with their own.”But the good news is that there are simple strategies that can make you compelling, and break down the walls that keep you from getting through to the people you need to buy into your ideas and goals. Just Listen presents remarkably effective tools and techniques you can use whenever a job, a sale, or a relationship hangs in the balance.How effective are Mark’s techniques? One of his areas of expertise is training FBI and police hostage negotiators to handle life-or-death situations. “The same tips I teach these professionals for building empathy, de-escalating conflict, and gaining buy-in will work in any situation,” Mark says. “Whether you’re a new employee fresh out of school, a salesperson, or a CEO, once you master these skills you can take them wherever you go in your career.” And Mark has proven these strategies in his own 30-year career as a business coach at companies such as GE, IBM, Goldman Sachs, Kodak, Federal Express, Hyatt, and Disney.
With this powerful yet engaging audio book, you’ll learn how to:
”Barricades between people become barriers to success, progress, and happiness; so getting through is not just a fine art, but a crucial skill. Just Listen gives you the techniques and confidence to approach the unreachable people in your life, and turn frustrating situations into productive outcomes and rewarding relationships.
©2009 Mark Goulston (P)2011 Gildan Media Corp
“Goulston’s book delivers on his promise. Read it and you will discover the secret to getting through to absolutely anyone, and I mean anyone!” (Mark Victor Hansen, co-author of Chicken Soup for the Soul)
This book didn't speak to me. I listened for over an hour and a half and there is some beneficial material here. But I found the book hard to listen to and not to be worth my time.
Dr. Goulston did a fantastic job with this book. It has direct bearing on the workplace whether it's business of therapy. Even better there are some great ideas for communicating with your partner! I am going through it for the second time and plan on taking notes this time through.
How to avoid the amygdala hijack in high stress situations.
No I don't believe that I have but he sounds as if he is the author which is the ultimate goal in my mind for a narrator.
Which brain are you using?
Yes, this can be an excellent addition to understanding the reasoning behind why certain gestures are working, and why others, that aren't, might be misguided.
He is one of my favorite narrators. His demeanor is that of a knowledgeable educator.
I must admit, I had been trying to communicate with somebody listed under those to give up on (a person likely to have either borderline or narcissistic issues) and this book helped me sort through how my various attempts at communication with a difficult case could be categorized and how, in almost any other situation, it would be effective.
I have actually gained a much more positive impression of my mother- who is an increasingly better communicator and follows a lot of the suggestions mentioned in this book.
“Just Listen” does have a strong business lean to it but it is really applicable to people looking to communicate with anybody. This book can help, also, with the basic understanding of some of the neuroscience behind communicating with others (ex. the description of ‘mirror neurons’). This book doesn’t assume an all-powerful stance as might be suggested by the title that mentions getting through to “absolutely everyone”. There is a chapter dedicated to the identification of people who have major psychological issues (narcissists, borderline personality disorder and sociopaths) that truly do not want to be reached and are incapable (or nearly) of caring about others.
It does contain a lot of information that might be considered common knowledge but it adds a supplement to it that is not to be undermined. This is a worthwhile listen.
I always wanted to listen to a bit more of the book even though I didn't have time.
It is just a good solid book with some common sense reminders.
Took a bit to get into, there are some quality points made which I have gone over a couple of times.
Fair delivery, inflections and emphasis used to keep you engaged - was not boring.
It has a lot of identifiable information on why interactions sometimes fall apart and how to "fix" it.
The part on giving power thanks. It made me think about the many people I've been inspired by, and how I can give something small back.
I have already recommended it. We all are faced with sticky situations where we have difficulty coming to agreement with someone. I have a friend whose mother is executor of her parents' estate, and that often brings out the worst in a family. I'm hoping some of the techniques will help her maintain her relationship with her siblings.
That there was some neuroscience expressed with the techniques.
It is evident that he has worked with a lot of business people. That is the tone of the book. It got on my nerves, but I realized that, and I also realize that this can also make it of greater appeal to others.
Not yet. I think I need to read it again before starting.
This is a pretty good book as this kind of business book. It is basically a recycling of the Dale Carnegie principles applied towards the skill of listening. Those timeless principles are important and therefore cannot be repeated too much.
I am not in the businessman's situation. When I am in that situation, I may listen again to learn more about business technique.
There were senarios in each example. I liked it.
English is my second language. He was articulate and clear, so it was easy for me to listen to.
Not really. Each chapter deals with different situations, but the techique is same. I read with anticipation.
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