You’ve got a business colleague who’s hostile...a client who’s furious...a staffer who’s deeply cynical—how do you get people to do what you want in tough situations like these? In Just Listen, veteran psychiatrist and business coach Mark Goulston reveals the secret to how to get through to anyone, even when productive communication seems impossible.“Here's the challenge,” Mark says. “People have their own needs, desires, and agendas. They have secrets they’re hiding from you. And they’re stressed, busy, and often feeling like they’re in over their heads. To cope, they throw up barricades that make it difficult to reach them even when your goals are in sync with their own.”But the good news is that there are simple strategies that can make you compelling, and break down the walls that keep you from getting through to the people you need to buy into your ideas and goals. Just Listen presents remarkably effective tools and techniques you can use whenever a job, a sale, or a relationship hangs in the balance.How effective are Mark’s techniques? One of his areas of expertise is training FBI and police hostage negotiators to handle life-or-death situations. “The same tips I teach these professionals for building empathy, de-escalating conflict, and gaining buy-in will work in any situation,” Mark says. “Whether you’re a new employee fresh out of school, a salesperson, or a CEO, once you master these skills you can take them wherever you go in your career.” And Mark has proven these strategies in his own 30-year career as a business coach at companies such as GE, IBM, Goldman Sachs, Kodak, Federal Express, Hyatt, and Disney.
With this powerful yet engaging audio book, you’ll learn how to:
”Barricades between people become barriers to success, progress, and happiness; so getting through is not just a fine art, but a crucial skill. Just Listen gives you the techniques and confidence to approach the unreachable people in your life, and turn frustrating situations into productive outcomes and rewarding relationships.
©2009 Mark Goulston (P)2011 Gildan Media Corp
“Goulston’s book delivers on his promise. Read it and you will discover the secret to getting through to absolutely anyone, and I mean anyone!” (Mark Victor Hansen, co-author of Chicken Soup for the Soul)
As a therapist and a supervisor, I play 2 roles. I've used the author's approach and specific language with clients and with other professionals. It's motivational interviewing with some sales techniques included. HIs examples make the theory real. It can be effective when moving a person from one phase of change to another.
among the top
letting other people solve the challenges they are in
I am a perfect candidate for everything he was saying
Untethered Soul- makes you think about yourself.
Yes. When I realized I did not listen
My reading interests include business and organizational psychology books. In addition, I like mystery.
This book is not only a good read but a great resource!
My favorite part of the boob dealt with the process of acknowledging your emotions through the process Goulstein details in a step by step process. I found the book to be a great adjunct to the subject of emotional intelligence.
Goulstein's book will keep you engaged and teach you at the same time.
My recommendation is that the reader consume this book for all it's worth. The reason is that our educational system totally fails to teach us many of the learnings that are in this book. Most people have no clue how to diffuse a volitile situation or effectively deal with emotiona crises. This book will help you-if you put his processes into practice-to achieve a more productive and happier existence.
Highly recommend. New and different helpful tips on making deeper connections and getting through to difficult people.
This is just a great book from start to finish. Everyone should listen to this more than once.
This book is about dealing with others including your friends and family. Also if you are in sales it is a must.
Walter Dixon does a great job in his narration. Makes the book come alive.
It ranks as number one. This book has forever changed the way that I communicate. The narrator Walter Dixon brings the book to life. The stories and examples are all so easy to relate to.
I only have a few books on audio but I listen to
I loved this book so much that I have recommended it to everyone that I know.
The audio book had a Tony Robbins
I'm not impressed with this book. I think they are developing a business so I'd really have to know much more about the second book.
I think it was the material. The narrator probably read it as it was intended.
Did I just get robbed of $14 bucks????
I depend on reviewers and this book was a solid 4.5 stars. I went back and listened to parts again. What happened?
It is right on the top five!
No comparison. The information was unique and not comparable with other self-help books.
Almost everything! I mean the techniques presented here are easy to do but defiantly need a lot of practice.
As a Speech Therapist, I have read many different books about how to communicate with people effectively. This is the first in a long time that offers truly useful information that I can begin using today and return to again and again. I am excited to use this information to hone the skills I need to help people feel heard and understood when they are courageous enough to come for therapy. I loved the stories used to illustrate and teach. The conversational tone of the audible edition makes it easy to listen to and absorb the ideas presented.
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