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Just Listen Audiobook

Just Listen: Discover the Secret to Getting Through to Absolutely Anyone

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Publisher's Summary

You’ve got a business colleague who’s hostile...a client who’s furious...a staffer who’s deeply cynical—how do you get people to do what you want in tough situations like these? In Just Listen, veteran psychiatrist and business coach Mark Goulston reveals the secret to how to get through to anyone, even when productive communication seems impossible.“Here's the challenge,” Mark says. “People have their own needs, desires, and agendas. They have secrets they’re hiding from you. And they’re stressed, busy, and often feeling like they’re in over their heads. To cope, they throw up barricades that make it difficult to reach them even when your goals are in sync with their own.”But the good news is that there are simple strategies that can make you compelling, and break down the walls that keep you from getting through to the people you need to buy into your ideas and goals. Just Listen presents remarkably effective tools and techniques you can use whenever a job, a sale, or a relationship hangs in the balance.How effective are Mark’s techniques? One of his areas of expertise is training FBI and police hostage negotiators to handle life-or-death situations. “The same tips I teach these professionals for building empathy, de-escalating conflict, and gaining buy-in will work in any situation,” Mark says. “Whether you’re a new employee fresh out of school, a salesperson, or a CEO, once you master these skills you can take them wherever you go in your career.” And Mark has proven these strategies in his own 30-year career as a business coach at companies such as GE, IBM, Goldman Sachs, Kodak, Federal Express, Hyatt, and Disney.

With this powerful yet engaging audio book, you’ll learn how to:

  • Get the attention of a total stranger who you need to know—like that potential client you absolutely must land.
  • Talk an angry person up from an instinctual (irrational) state to receptivity, and finally to rationality—a skill that can save a job, a marriage, or even a life.
  • Use the “Magic Paradox”—a technique the author developed for hostage negotiators— to turn a negative person into an asset.
  • Master the critical art of buy-in (the foreplay of negotiation, persuasion, and selling) by moving anyone through the “Persuasion Cycle.

”Barricades between people become barriers to success, progress, and happiness; so getting through is not just a fine art, but a crucial skill. Just Listen gives you the techniques and confidence to approach the unreachable people in your life, and turn frustrating situations into productive outcomes and rewarding relationships.

©2009 Mark Goulston (P)2011 Gildan Media Corp

What the Critics Say

“Goulston’s book delivers on his promise. Read it and you will discover the secret to getting through to absolutely anyone, and I mean anyone!” (Mark Victor Hansen, co-author of Chicken Soup for the Soul)

What Members Say

Average Customer Rating

4.2 (1787 )
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4.3 (1463 )
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Performance
Sort by:
  •  
    Amazon Customer california 12-24-12
    Amazon Customer california 12-24-12
    ratings
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    10
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    Overall
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    Story
    "Good book. Well read."
    Was this a book you wanted to listen to all in one sitting?

    I always wanted to listen to a bit more of the book even though I didn't have time.


    Any additional comments?

    It is just a good solid book with some common sense reminders.

    0 of 0 people found this review helpful
  •  
    Cath 11-17-12
    Cath 11-17-12
    ratings
    REVIEWS
    1
    1
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    Performance
    Story
    "Just Listen, simple and effective"
    Would you recommend this audiobook to a friend? If so, why?

    Took a bit to get into, there are some quality points made which I have gone over a couple of times.


    What about Walter Dixon’s performance did you like?

    Fair delivery, inflections and emphasis used to keep you engaged - was not boring.


    Did you have an extreme reaction to this book? Did it make you laugh or cry?

    Neither


    0 of 0 people found this review helpful
  •  
    Ivan 11-05-12
    Ivan 11-05-12 Member Since 2016

    Geek since before geek was hip

    ratings
    REVIEWS
    6
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    Story
    "Jam packed with useful information and expertise"
    What made the experience of listening to Just Listen the most enjoyable?

    It has a lot of identifiable information on why interactions sometimes fall apart and how to "fix" it.


    Was there a moment in the book that particularly moved you?

    The part on giving power thanks. It made me think about the many people I've been inspired by, and how I can give something small back.


    0 of 0 people found this review helpful
  •  
    Sally Minneapolis, MN, United States 11-04-12
    Sally Minneapolis, MN, United States 11-04-12
    HELPFUL VOTES
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    10
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    "This Book Appeals to a Broad Range of People"
    Would you recommend this book to a friend? Why or why not?

    I have already recommended it. We all are faced with sticky situations where we have difficulty coming to agreement with someone. I have a friend whose mother is executor of her parents' estate, and that often brings out the worst in a family. I'm hoping some of the techniques will help her maintain her relationship with her siblings.


    What did you like best about this story?

    That there was some neuroscience expressed with the techniques.


    What do you think the narrator could have done better?

    It is evident that he has worked with a lot of business people. That is the tone of the book. It got on my nerves, but I realized that, and I also realize that this can also make it of greater appeal to others.


    Did Just Listen inspire you to do anything?

    Not yet. I think I need to read it again before starting.


    0 of 0 people found this review helpful
  •  
    Richard 10-29-12
    Richard 10-29-12
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    8
    Overall
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    Story
    "Not a bad book"
    Would you recommend this book to a friend? Why or why not?

    This is a pretty good book as this kind of business book. It is basically a recycling of the Dale Carnegie principles applied towards the skill of listening. Those timeless principles are important and therefore cannot be repeated too much.


    0 of 0 people found this review helpful
  •  
    Asako MOUNT KISCO, NY, United States 10-11-12
    Asako MOUNT KISCO, NY, United States 10-11-12
    HELPFUL VOTES
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    "Listening technique to get through"
    Would you listen to Just Listen again? Why?

    I am not in the businessman's situation. When I am in that situation, I may listen again to learn more about business technique.


    What did you like best about this story?

    There were senarios in each example. I liked it.


    Which character – as performed by Walter Dixon – was your favorite?

    English is my second language. He was articulate and clear, so it was easy for me to listen to.


    Was this a book you wanted to listen to all in one sitting?

    Not really. Each chapter deals with different situations, but the techique is same. I read with anticipation.


    0 of 0 people found this review helpful
  •  
    Timothy Sanford, FL, United States 10-08-12
    Timothy Sanford, FL, United States 10-08-12 Member Since 2012
    HELPFUL VOTES
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    "A homerun - one of my best listens!"
    Would you recommend this audiobook to a friend? If so, why?

    Definitely...it is interesting and offers tips to help you with any and all relationships.


    What did you learn from Just Listen that you would use in your daily life?

    The difference between "Thank you," and a POWER THANK YOU


    Any additional comments?

    A great guide to improving communications and relationships of all types

    0 of 0 people found this review helpful
  •  
    Yolande Mcvey Dolton, IL USA 09-29-12
    Yolande Mcvey Dolton, IL USA 09-29-12 Member Since 2013

    Poet at Heart

    HELPFUL VOTES
    3
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    "Everything I hoped for and much more!!!"
    What made the experience of listening to Just Listen the most enjoyable?

    The story was excellent which made the narrator's task much easier. That said, it flowed well; it was relevant and well written, the content interesting, thought provoking, timely and immediately applicable.


    What was one of the most memorable moments of Just Listen?

    The section that covered venting: letting that process happen without judgement and then saying, "Tell me more". I am a counselor. I tried it. it worked!


    What about Walter Dixon’s performance did you like?

    The conversational but connected tone in his delivery; he understood the material and conveyed the material in a way that remained "almost excited" for entirety of the book.


    If you were to make a film of this book, what would be the tag line be?

    When being right isn't the only or best right answer....


    Any additional comments?

    Loved this book; recommended it to colleagues and friends for professional and real- life support.

    0 of 0 people found this review helpful
  •  
    Francesca MCKINNEY, TX, United States 09-27-12
    Francesca MCKINNEY, TX, United States 09-27-12
    HELPFUL VOTES
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    "Just Listen, you'll not only hear but learn A LOT!"
    Where does Just Listen rank among all the audiobooks you’ve listened to so far?

    I've been listening to this book and am enjoying every page. I find myself stopping the audio to take notes during specific portions. I want to buy a copy for my husband and for each of my two sons. I think EVERYONE could benefit from what the author is saying to us.


    What was one of the most memorable moments of Just Listen?

    It was ALL memorable...I would have to put the entire book in quotes to answer this question


    What did you learn from Just Listen that you would use in your daily life?

    How to listen so that you can achieve what you want to achieve. He shows us how to listen and deal with anybody. And for those who can't be listened to, he suggests what to do with those people too


    0 of 0 people found this review helpful
  •  
    K. Monastyrsky Northern New Jersey, USA 09-26-12
    K. Monastyrsky Northern New Jersey, USA 09-26-12

    Author of Fiber Menace

    ratings
    REVIEWS
    1
    1
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    Performance
    Story
    "Very slow delivery, not an easy listen..."
    Where does Just Listen rank among all the audiobooks you’ve listened to so far?

    Great book, poor audio recording. A pain to listen. Unfortunately, Android "speed reading" isn't working, at least on my smart phone (Infuse 4G)


    What did you like best about this story?

    Amazon.com


    Would you be willing to try another one of Walter Dixon’s performances?

    No


    What insight do you think you’ll apply from Just Listen?

    Just listen!


    Any additional comments?

    No

    0 of 0 people found this review helpful

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