You’ve got a business colleague who’s hostile...a client who’s furious...a staffer who’s deeply cynical—how do you get people to do what you want in tough situations like these? In Just Listen, veteran psychiatrist and business coach Mark Goulston reveals the secret to how to get through to anyone, even when productive communication seems impossible.“Here's the challenge,” Mark says. “People have their own needs, desires, and agendas. They have secrets they’re hiding from you. And they’re stressed, busy, and often feeling like they’re in over their heads. To cope, they throw up barricades that make it difficult to reach them even when your goals are in sync with their own.”But the good news is that there are simple strategies that can make you compelling, and break down the walls that keep you from getting through to the people you need to buy into your ideas and goals. Just Listen presents remarkably effective tools and techniques you can use whenever a job, a sale, or a relationship hangs in the balance.How effective are Mark’s techniques? One of his areas of expertise is training FBI and police hostage negotiators to handle life-or-death situations. “The same tips I teach these professionals for building empathy, de-escalating conflict, and gaining buy-in will work in any situation,” Mark says. “Whether you’re a new employee fresh out of school, a salesperson, or a CEO, once you master these skills you can take them wherever you go in your career.” And Mark has proven these strategies in his own 30-year career as a business coach at companies such as GE, IBM, Goldman Sachs, Kodak, Federal Express, Hyatt, and Disney.
With this powerful yet engaging audio book, you’ll learn how to:
”Barricades between people become barriers to success, progress, and happiness; so getting through is not just a fine art, but a crucial skill. Just Listen gives you the techniques and confidence to approach the unreachable people in your life, and turn frustrating situations into productive outcomes and rewarding relationships.
©2009 Mark Goulston (P)2011 Gildan Media Corp
“Goulston’s book delivers on his promise. Read it and you will discover the secret to getting through to absolutely anyone, and I mean anyone!” (Mark Victor Hansen, co-author of Chicken Soup for the Soul)
This book intrigued me, but what I learned was beyond my expectations. And the performances was excellent as Walter was engaging and easy to listen to.
I have already started to implement some of mark's ideas with promising succes. Thanks for insit Mark!
There are insights in this book that I have taken with me to help me with my stress. While not all stories pertain, there are several good stories, exercises in the book that I listen to again and again.
The world is a book, and those who do not travel read only a page.
It all depends if you like hearing ways to improve your business, hearing examples of how some rich CEO can't get his workforce to respect him.
Honestly....I didn't finish it and even tried to listen a little more a few nights ago, it felt like I was back at work and hearing a training session.
Audiobooks have a different way of telling a story, he was good...I just had trouble staying attentive.
Nope...one version is enough (for me anyway)
If you don't like to bring your work home with you, but you feel like you need an attitude adjustment...give it a shot. It's 50/50.
This is a good book for anyone whether you are a high powered manager who wants to improve his/her management skill, or a dedicated employee who wants to get ahead or noticed.
The author has a way of getting the reader/listener to see themselves from the point of view of others and objectively assess what characteristics may need to be changed.
I really liked the format of the book and how it built on itself.
Great voice. I now assume that this is what Mark sounds like... It was very easy to get lost in the idea of listening to a book and that someone was just talking to me. This is a great credit to Walter but even more to Mark's writing style.
Several times Mark referred to his family (which is critical component of my life) which made it come across very personal as well as the understanding of this being a life change instead of tactics to use at work.
I immediately restarted the book. I am on my third listen knowing I have learned several pieces and hoping that a few more will sink into my thick skull. I am looking for the rest of Mark's books and will be joining the fan club.
The book is slow to begin, as I found myself thinking through the first few chapters. It does pick up though, and delivers on what it promises with some interesting insights and stories. On top of this, it seems as though Dr. Goulston is a genuinely nice guy, making the book a more interesting read overall.And if your googling yourself, hi Dr. Goulston!
I found this book to be easy to listen to, absorb and then apply the information that was presented. It breaks down the whole listening process. It teaches you to examine the personality types and dynamics of the people you are communicating with and how to improve those relationships. Very useful.
narrator's performance did not distract from the book material.
this book is full of ideas and very specific tools designed to work with people more successfully. I will be using this book more like a textbook, going back to study and internalize the individual pieces.
I highly recommend this book... and my very well go an buy the hardcopy to aid in further study of the material.
I like the modern way the auther used to provide great examples on how to deal with different types of people and make connections. That is essential in our day to day social and business life. I have read many similar books but what is differentiate this one is the importance of giving the state of mind good consideration before dealing with any human reaction.
Great book, a lot of practical advice. I would recommend this to my friends. I regularly read self-help books but this one is better than most. I will probably listen to it a few times.
This book surprised me. Not because I wasn't sure what to expect but because I actually found myself using some of his tips and recommendations within days of hearing them. Let me explain...
I could hear doors slamming and raised voices. I ran upstairs to see my 11 year-old daughter in tears and visibly shaking with anger. Her younger brother had wound her up to breaking point and she had snapped. He had jumped into the relative security of the shower by the time I arrived and so it was just me and an uncontrollable young lady.
Three days earlier, my reaction would have been to raise my voice, which can be booming I am told, at both of them, shouted until I was hoarse and sent them both to bed. I might have even smashed something to really emphasise the point. However, I found myself desperately trying to remember the advice from the 'book'.
My first task was to realise that I was not dealing with a sane human being. I had to talk her down from her primitive status to engage the correct part of the brain that I could then start to rationalise with. I did his and then began the inquest, calmly. When my son finished his shower we all discussed what had happened and it ended, well, better than my normal approach.
Some of you may think that this is just common-sense, in which case the book may not be for you.
So, why not five stars? Two reasons; firstly, the delivery of the book is not to my liking. You get used to it after a while but I enjoy listening to Stephen Fry and Bill Bryson (William Roberts). Secondly, I don't believe all the examples - some of them seem a bit far-fetched. For example, after years of seeing dozens of 'shrinks' a patient capitulates after a single sentence from the author. Whilst I understand the sentiment and can see his instruction in action, I just don't believe it.
Both of these are small points that can be overlooked, or taken with a pinch-of-salt, quite easily. I enjoyed the book very much and would recommend it.
"Everyone should read/listen to this book."
My job involves communication and mentoring young people through very difficult times in their lives. This book has excellent practical scripts which have enabled me to reach both adults and young people who are stuck in destructive cycles and move them to a more positive place.
I've 'read' some excellent books this year and yet this one stands out as one of the very best. Clear and helpful insights into how to deepen any relationship that will appeal and inform those who are interested as well as professionals who are looking to sharpen their practice. Warmly recommended.
An aptly named book ... excellently written in a way that the writer engages with the reader (or rather listener)! Very easy to understand and to apply the principles Mark Goulston suggests. This man knows his stuff and nice to have a book written by someone who practises rather than a pure theoretical academic!
the guy's tone of voice turned me off in 10 mins, found it too 'sales' like and gave up.. waste of a credit - would like to give it no stars but audible wont let me
"Gentle if not a little repetitive"
Yes. Simple and sage advice on the importance of listening.
When the author shares his experiences.
He was very softly and thoughtfully spoken.
Neither, although I could relate t many of the examples given.
Just listen to this book and you will learn a lot about your fiends, surroundings and your day to day interactions.
Things which you may not consider important and ignore in your interactions are reminded in this work and you can see the impact of a minimal change when you follow some of the points.
Mark Goulston; you deserve a star!
"Very Good Stuff"
If you want to re-modify your life and improve your communication skills with people especially those you love and those that matter, and ultimately edify yourself - then this is a book to read or easier to listen to.
I am already applying the principles with instant results.
"This is a great addition to your collection"
Brilliantly read and content is even better.
Mark Goulston has some great content and ideas.
I dislike being patronised, but I hung in, hoping to find some valuable content as the book progressed. Unfortunately my patience was not rewarded.
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