You’ve got a business colleague who’s hostile...a client who’s furious...a staffer who’s deeply cynical—how do you get people to do what you want in tough situations like these? In Just Listen, veteran psychiatrist and business coach Mark Goulston reveals the secret to how to get through to anyone, even when productive communication seems impossible.“Here's the challenge,” Mark says. “People have their own needs, desires, and agendas. They have secrets they’re hiding from you. And they’re stressed, busy, and often feeling like they’re in over their heads. To cope, they throw up barricades that make it difficult to reach them even when your goals are in sync with their own.”But the good news is that there are simple strategies that can make you compelling, and break down the walls that keep you from getting through to the people you need to buy into your ideas and goals. Just Listen presents remarkably effective tools and techniques you can use whenever a job, a sale, or a relationship hangs in the balance.How effective are Mark’s techniques? One of his areas of expertise is training FBI and police hostage negotiators to handle life-or-death situations. “The same tips I teach these professionals for building empathy, de-escalating conflict, and gaining buy-in will work in any situation,” Mark says. “Whether you’re a new employee fresh out of school, a salesperson, or a CEO, once you master these skills you can take them wherever you go in your career.” And Mark has proven these strategies in his own 30-year career as a business coach at companies such as GE, IBM, Goldman Sachs, Kodak, Federal Express, Hyatt, and Disney.
With this powerful yet engaging audio book, you’ll learn how to:
”Barricades between people become barriers to success, progress, and happiness; so getting through is not just a fine art, but a crucial skill. Just Listen gives you the techniques and confidence to approach the unreachable people in your life, and turn frustrating situations into productive outcomes and rewarding relationships.
©2009 Mark Goulston (P)2011 Gildan Media Corp
“Goulston’s book delivers on his promise. Read it and you will discover the secret to getting through to absolutely anyone, and I mean anyone!” (Mark Victor Hansen, co-author of Chicken Soup for the Soul)
This is a pretty good book as this kind of business book. It is basically a recycling of the Dale Carnegie principles applied towards the skill of listening. Those timeless principles are important and therefore cannot be repeated too much.
I am not in the businessman's situation. When I am in that situation, I may listen again to learn more about business technique.
There were senarios in each example. I liked it.
English is my second language. He was articulate and clear, so it was easy for me to listen to.
Not really. Each chapter deals with different situations, but the techique is same. I read with anticipation.
Definitely...it is interesting and offers tips to help you with any and all relationships.
The difference between "Thank you," and a POWER THANK YOU
A great guide to improving communications and relationships of all types
Poet at Heart
The story was excellent which made the narrator's task much easier. That said, it flowed well; it was relevant and well written, the content interesting, thought provoking, timely and immediately applicable.
The section that covered venting: letting that process happen without judgement and then saying, "Tell me more". I am a counselor. I tried it. it worked!
The conversational but connected tone in his delivery; he understood the material and conveyed the material in a way that remained "almost excited" for entirety of the book.
When being right isn't the only or best right answer....
Loved this book; recommended it to colleagues and friends for professional and real- life support.
I've been listening to this book and am enjoying every page. I find myself stopping the audio to take notes during specific portions. I want to buy a copy for my husband and for each of my two sons. I think EVERYONE could benefit from what the author is saying to us.
It was ALL memorable...I would have to put the entire book in quotes to answer this question
How to listen so that you can achieve what you want to achieve. He shows us how to listen and deal with anybody. And for those who can't be listened to, he suggests what to do with those people too
Author of Fiber Menace
Great book, poor audio recording. A pain to listen. Unfortunately, Android "speed reading" isn't working, at least on my smart phone (Infuse 4G)
Do yourself and everyone in your life a favor and give this book a listen. I thought I was a good listener and effective communicator before, but this book really opened my eyes (and ears!).
Dr. Goulston gets right to it, with techniques that are easy to understand and immediately usable.
He draws examples from case work to illustrate each technique, but it's easy to see how to apply his ideas to your own life.
Truly, this book is a godsend. I've already helped many people - and myself - with these simple yet amazing techniques. It's great fun to watch them work and to know that being a better listener makes me a better person.
Thanks, Dr. G!
The audio version is better because I can listen again. I'm already listening the second time.
The book was my favorite character. I wish I'd read it when my kids were young - no doubt I would have been a better father. It's not too late to be a better husband which I already am because of this book.
I learned that until now I almost never listened. I still forget and revert to pattern but when I do listen its powerful.
Probably the personal assistant protecting her boss.
Listen and take control.
I've read many how too books over the years and this on is among the very finest. The reason is these techniques are so powerful you immediately discover their utility and you start to use them with confidence. Also, you recognize and appreciate when they are being used on you.
I accidentally stumbled on a situation years ago where the just listen approach works like magic - government-to-government listening sessions. I sometimes just listen for hours. But I didn't know what I was doing really but I knew it worked. The first session after reading the book took half the time and the tribe was even more pleased than usual. As the book talks about I found the loose bricks and asked the right questions. I am even more excited and confident than ever in my work.
Helpful, engaging, intelligent
I cant narrow it down to just one...An unhappy customer can teach you the most, power thank yous , power apologies.
When the author was talking to his son about not doing well in school. It was a completely new look at a common issue.
Can hardly wait to read his next book.
Need to know
A book like "Made to Stick' or 'Outliers' or 'Tipping Point." These books actually provide information that is usuable immediately and that you can listen to more than once and learn and books that I would purchase in hard copy to use as a reference.
"Everyone should read/listen to this book."
My job involves communication and mentoring young people through very difficult times in their lives. This book has excellent practical scripts which have enabled me to reach both adults and young people who are stuck in destructive cycles and move them to a more positive place.
I've 'read' some excellent books this year and yet this one stands out as one of the very best. Clear and helpful insights into how to deepen any relationship that will appeal and inform those who are interested as well as professionals who are looking to sharpen their practice. Warmly recommended.
This book surprised me. Not because I wasn't sure what to expect but because I actually found myself using some of his tips and recommendations within days of hearing them. Let me explain...
I could hear doors slamming and raised voices. I ran upstairs to see my 11 year-old daughter in tears and visibly shaking with anger. Her younger brother had wound her up to breaking point and she had snapped. He had jumped into the relative security of the shower by the time I arrived and so it was just me and an uncontrollable young lady.
Three days earlier, my reaction would have been to raise my voice, which can be booming I am told, at both of them, shouted until I was hoarse and sent them both to bed. I might have even smashed something to really emphasise the point. However, I found myself desperately trying to remember the advice from the 'book'.
My first task was to realise that I was not dealing with a sane human being. I had to talk her down from her primitive status to engage the correct part of the brain that I could then start to rationalise with. I did his and then began the inquest, calmly. When my son finished his shower we all discussed what had happened and it ended, well, better than my normal approach.
Some of you may think that this is just common-sense, in which case the book may not be for you.
So, why not five stars? Two reasons; firstly, the delivery of the book is not to my liking. You get used to it after a while but I enjoy listening to Stephen Fry and Bill Bryson (William Roberts). Secondly, I don't believe all the examples - some of them seem a bit far-fetched. For example, after years of seeing dozens of 'shrinks' a patient capitulates after a single sentence from the author. Whilst I understand the sentiment and can see his instruction in action, I just don't believe it.
Both of these are small points that can be overlooked, or taken with a pinch-of-salt, quite easily. I enjoyed the book very much and would recommend it.
An aptly named book ... excellently written in a way that the writer engages with the reader (or rather listener)! Very easy to understand and to apply the principles Mark Goulston suggests. This man knows his stuff and nice to have a book written by someone who practises rather than a pure theoretical academic!
the guy's tone of voice turned me off in 10 mins, found it too 'sales' like and gave up.. waste of a credit - would like to give it no stars but audible wont let me
I remember I listened to this a couple of years ago and it helped me a lot to change my perspective of how I perceive certain situationt and people. made me stronger.
"Great advice for dealing with those difficult people - you know who you are :)"
Solid and well explained advice with helpful, practical tips and tricks - I laughed out loud during certain chapters as I could relate to people and circumstances from my own personal experience. Very good and easy to listen to
Now I need to remember how to put it in action in my everyday life
"Power packed info and delivery."
Great book with no padding and useful ideas to act on. Engagingly delivered and uplifting. Thanks
"Gentle if not a little repetitive"
Yes. Simple and sage advice on the importance of listening.
When the author shares his experiences.
He was very softly and thoughtfully spoken.
Neither, although I could relate t many of the examples given.
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