You’ve got a business colleague who’s hostile...a client who’s furious...a staffer who’s deeply cynical—how do you get people to do what you want in tough situations like these? In Just Listen, veteran psychiatrist and business coach Mark Goulston reveals the secret to how to get through to anyone, even when productive communication seems impossible.“Here's the challenge,” Mark says. “People have their own needs, desires, and agendas. They have secrets they’re hiding from you. And they’re stressed, busy, and often feeling like they’re in over their heads. To cope, they throw up barricades that make it difficult to reach them even when your goals are in sync with their own.”But the good news is that there are simple strategies that can make you compelling, and break down the walls that keep you from getting through to the people you need to buy into your ideas and goals. Just Listen presents remarkably effective tools and techniques you can use whenever a job, a sale, or a relationship hangs in the balance.How effective are Mark’s techniques? One of his areas of expertise is training FBI and police hostage negotiators to handle life-or-death situations. “The same tips I teach these professionals for building empathy, de-escalating conflict, and gaining buy-in will work in any situation,” Mark says. “Whether you’re a new employee fresh out of school, a salesperson, or a CEO, once you master these skills you can take them wherever you go in your career.” And Mark has proven these strategies in his own 30-year career as a business coach at companies such as GE, IBM, Goldman Sachs, Kodak, Federal Express, Hyatt, and Disney.
With this powerful yet engaging audio book, you’ll learn how to:
”Barricades between people become barriers to success, progress, and happiness; so getting through is not just a fine art, but a crucial skill. Just Listen gives you the techniques and confidence to approach the unreachable people in your life, and turn frustrating situations into productive outcomes and rewarding relationships.
©2009 Mark Goulston (P)2011 Gildan Media Corp
“Goulston’s book delivers on his promise. Read it and you will discover the secret to getting through to absolutely anyone, and I mean anyone!” (Mark Victor Hansen, co-author of Chicken Soup for the Soul)
First of all let me say I really liked the book.
The reason I don't give it a perfect score it's becasuse I was expecting the book to relate to more personal relations (spouse, kids, parents, friends, etc) Instead of professional relations (clients, managers, emploees, etc.)
I don't think the author had anything wrong, it was my expectation that was wrong...
If you struggle with influencing others this is the book for you.
This book is tactical. Mark gives you real stories about useful techniques and not fuzzy theories.
Walter is a good reader. He doesn't have distracting ticks and is pleasant to listen to. I will look for him in the future.
I was in search of a book - which would provide me with a set of communication tools - with the purpose of forming closer bonds and connections with others. A variety of them are presented within in the book and special mention is made of practising them often iot become proficient. There was one angle which I was most uncomfortable with and disappointed in however. The angle is a direct consequence of the Age of Personality, which is “what can I get out of others?” The very same tools were shown to be just as effective in manipulating others iot get what you want! IE: Con the Personal Assistant into thinking that you have her best interest at heart while you only want access to the CEO. This is poor form but a characteristic of the times that we live in.
There are great tools but I plead with the listener to use these tools wisely. Use them to form a closer bond with those around you BUT with sincerity and integrity.
I am an independent certified health coach. My goal is to learn & grow my knowledge...but I also enjoy some "fluff" fictional books too
This is one of my favorite self-development books! This author gave you practical methods to effectively communicate with others.
I enjoyed the part about being "interested" and not "interesting", showing interest in other people and making them feel "felt".
I was worried that this book may be too technical & boring since it was written by a psychiatrist. I was pleasantly surprised that it was very interesting. The author expressed excellent strategies to use along with good examples of conversations. These will be very useful in everyday situations. I am currently listening to the book a second time (hoping that I can remember everything).
If you would like to learn how to effectively communicate with people, you should definitely get this book!
The book is a very useful need for all of us who are not very diplomatic and people focused but rather direct and task oriented. A great enabler of strengthening emotional intelligence.
The author has not only great ideas but also amazing writing skills - the story is very engaging.
I already have. I loved how this audiobook intertwined stories with the theory of Just Listening!
Given I listen to the book in the car I found I was compelled to immediately hit play agin upon completing the book as I wanted to refresh the new skills I needed to implement.
I loved the story of the Pie shop and how it related to the content. Brilliant!
The Aha moment of the pie store owner in realising the opportunity she had before her and that she could create a store based on the morals of her Aunt.
To give my prospects an opportunity to look up and consider the possibilities.
I tried this strategy by asking a prospect if they had a magic wand and could have whatever training programs they could what would they look like. His eyes went to the sky and he starting reeling off all these programs.
It was enlightening and enabled me to create an opportunity to work with this prospect. Fantastic!
The suggestion that I should endeavour to be Interested and not Interesting has been a life changer for me.. I simply recall the word Interested and there you go ... I slip into that mindset.
I was aware my challenge was to sit back and listen and on occasion still chastise myself for not listening however I am now so much more aware of my propensity for this that I do it less and less.
It is something I need to work on constantly however now see the value of zipping it and Just Listening!
The Narrator was fantastic .. what a great voice to listen to. Easy and engaging!
Thank you Dr Mark for a fantastic book, I have now ordered more of your books!
This book was a great read for me after reading Dale Carnegie's "How to win friends and Influence People" It really has helped me in dealing with some of the more difficult people in my life. It truly changed my life. It was a great piece in the crash course in pschyolgy that I am giving myself on my car ride to and from work. Highly recommended! One of those reads you will find yourself preaching to friends but as you preach and they don't listen youll know why after this read!
I am offended by the author's irreverent use of God's name and crude language. Very unprofessional. When I lost respect for the author I also dismissed the content of the book.
It inspired me to become a better listener and reminded me why I should continue to listen to more books.
No, I am not interested in comparing books.
He did well.
Dr. Goulston explains how to successfully deal with out of control or difficult people by a formula designed to work with how our brains are designed. This is information that is useful in all human interaction, especially when things become heated, and also provides insight to the way our own brains work, helping explain why and how we react to stimuli. I found it contains information that I have learned from CBT/DBT, but in a more meaningful format for a person who has to survive in the business world. I'm so glad I got this book!
I don't know.
This is the first Walter Dixon narration I have listened to, and his presentation style is natural and entertaining.
How the 3 parts of the brain interact and how to move someone from the primitive reactionary brain to the human thinking brain. Also, how to avoid causing someone to respond from that primitive brain without realizing it.
Very valuable information for meaningful communication!
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