You’ve got a business colleague who’s hostile...a client who’s furious...a staffer who’s deeply cynical—how do you get people to do what you want in tough situations like these? In Just Listen, veteran psychiatrist and business coach Mark Goulston reveals the secret to how to get through to anyone, even when productive communication seems impossible.“Here's the challenge,” Mark says. “People have their own needs, desires, and agendas. They have secrets they’re hiding from you. And they’re stressed, busy, and often feeling like they’re in over their heads. To cope, they throw up barricades that make it difficult to reach them even when your goals are in sync with their own.”But the good news is that there are simple strategies that can make you compelling, and break down the walls that keep you from getting through to the people you need to buy into your ideas and goals. Just Listen presents remarkably effective tools and techniques you can use whenever a job, a sale, or a relationship hangs in the balance.How effective are Mark’s techniques? One of his areas of expertise is training FBI and police hostage negotiators to handle life-or-death situations. “The same tips I teach these professionals for building empathy, de-escalating conflict, and gaining buy-in will work in any situation,” Mark says. “Whether you’re a new employee fresh out of school, a salesperson, or a CEO, once you master these skills you can take them wherever you go in your career.” And Mark has proven these strategies in his own 30-year career as a business coach at companies such as GE, IBM, Goldman Sachs, Kodak, Federal Express, Hyatt, and Disney.
With this powerful yet engaging audio book, you’ll learn how to:
”Barricades between people become barriers to success, progress, and happiness; so getting through is not just a fine art, but a crucial skill. Just Listen gives you the techniques and confidence to approach the unreachable people in your life, and turn frustrating situations into productive outcomes and rewarding relationships.
©2009 Mark Goulston (P)2011 Gildan Media Corp
“Goulston’s book delivers on his promise. Read it and you will discover the secret to getting through to absolutely anyone, and I mean anyone!” (Mark Victor Hansen, co-author of Chicken Soup for the Soul)
Highly recommend. New and different helpful tips on making deeper connections and getting through to difficult people.
This is just a great book from start to finish. Everyone should listen to this more than once.
This book is about dealing with others including your friends and family. Also if you are in sales it is a must.
Walter Dixon does a great job in his narration. Makes the book come alive.
It ranks as number one. This book has forever changed the way that I communicate. The narrator Walter Dixon brings the book to life. The stories and examples are all so easy to relate to.
I only have a few books on audio but I listen to
I loved this book so much that I have recommended it to everyone that I know.
The audio book had a Tony Robbins
I'm not impressed with this book. I think they are developing a business so I'd really have to know much more about the second book.
I think it was the material. The narrator probably read it as it was intended.
Did I just get robbed of $14 bucks????
I depend on reviewers and this book was a solid 4.5 stars. I went back and listened to parts again. What happened?
It is right on the top five!
No comparison. The information was unique and not comparable with other self-help books.
Almost everything! I mean the techniques presented here are easy to do but defiantly need a lot of practice.
As a Speech Therapist, I have read many different books about how to communicate with people effectively. This is the first in a long time that offers truly useful information that I can begin using today and return to again and again. I am excited to use this information to hone the skills I need to help people feel heard and understood when they are courageous enough to come for therapy. I loved the stories used to illustrate and teach. The conversational tone of the audible edition makes it easy to listen to and absorb the ideas presented.
Yes, there is a lot about this book that makes sense, but the tools are often the opposite of what one would naturally want to do
Connect with the part of the brain that is currently being used.
Would love to have Mark come and speak at my place of employment
I wouldn't recommend this to any of my friends because I didn't find it particularly helpful and considered the communication
One Thousand Gifts: A Dare to Live Fully Right Where You Are by Ann Voskamp
The way he read was easy to listen to. He was also very good at changing his voice to make it easy to distinguish different people in a conversation without making it sound awkward.
No. It was enough by itself.
Fantastic information on how we don't listen, and how we can make a big difference in our lives as well as those around us.
Suggestions and examples
Great book for everyone
For selfish reasons I will listen again and again as the more I learn about others, the more I learn about myself and in the process I will become a more effective communicator as well as better able to understand why people do what they do, why they act the way they do and why some are more successful then others.
Take it a little at a time and ignore the hum drum tone.
Making sense of the obvious once you learn just what is obvious.
This book surprised me. Not because I wasn't sure what to expect but because I actually found myself using some of his tips and recommendations within days of hearing them. Let me explain...
I could hear doors slamming and raised voices. I ran upstairs to see my 11 year-old daughter in tears and visibly shaking with anger. Her younger brother had wound her up to breaking point and she had snapped. He had jumped into the relative security of the shower by the time I arrived and so it was just me and an uncontrollable young lady.
Three days earlier, my reaction would have been to raise my voice, which can be booming I am told, at both of them, shouted until I was hoarse and sent them both to bed. I might have even smashed something to really emphasise the point. However, I found myself desperately trying to remember the advice from the 'book'.
My first task was to realise that I was not dealing with a sane human being. I had to talk her down from her primitive status to engage the correct part of the brain that I could then start to rationalise with. I did his and then began the inquest, calmly. When my son finished his shower we all discussed what had happened and it ended, well, better than my normal approach.
Some of you may think that this is just common-sense, in which case the book may not be for you.
So, why not five stars? Two reasons; firstly, the delivery of the book is not to my liking. You get used to it after a while but I enjoy listening to Stephen Fry and Bill Bryson (William Roberts). Secondly, I don't believe all the examples - some of them seem a bit far-fetched. For example, after years of seeing dozens of 'shrinks' a patient capitulates after a single sentence from the author. Whilst I understand the sentiment and can see his instruction in action, I just don't believe it.
Both of these are small points that can be overlooked, or taken with a pinch-of-salt, quite easily. I enjoyed the book very much and would recommend it.
"Everyone should read/listen to this book."
My job involves communication and mentoring young people through very difficult times in their lives. This book has excellent practical scripts which have enabled me to reach both adults and young people who are stuck in destructive cycles and move them to a more positive place.
I've 'read' some excellent books this year and yet this one stands out as one of the very best. Clear and helpful insights into how to deepen any relationship that will appeal and inform those who are interested as well as professionals who are looking to sharpen their practice. Warmly recommended.
An aptly named book ... excellently written in a way that the writer engages with the reader (or rather listener)! Very easy to understand and to apply the principles Mark Goulston suggests. This man knows his stuff and nice to have a book written by someone who practises rather than a pure theoretical academic!
the guy's tone of voice turned me off in 10 mins, found it too 'sales' like and gave up.. waste of a credit - would like to give it no stars but audible wont let me
"Gentle if not a little repetitive"
Yes. Simple and sage advice on the importance of listening.
When the author shares his experiences.
He was very softly and thoughtfully spoken.
Neither, although I could relate t many of the examples given.
Just listen to this book and you will learn a lot about your fiends, surroundings and your day to day interactions.
Things which you may not consider important and ignore in your interactions are reminded in this work and you can see the impact of a minimal change when you follow some of the points.
Mark Goulston; you deserve a star!
"Very Good Stuff"
If you want to re-modify your life and improve your communication skills with people especially those you love and those that matter, and ultimately edify yourself - then this is a book to read or easier to listen to.
I am already applying the principles with instant results.
"This is a great addition to your collection"
Brilliantly read and content is even better.
Mark Goulston has some great content and ideas.
I dislike being patronised, but I hung in, hoping to find some valuable content as the book progressed. Unfortunately my patience was not rewarded.
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