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Just Listen: Discover the Secret to Getting Through to Absolutely Anyone | [Mark Goulston]

Just Listen: Discover the Secret to Getting Through to Absolutely Anyone

You’ve got a business colleague who’s hostile...a client who’s furious...a staffer who’s deeply cynical—how do you get people to do what you want in tough situations like these? In Just Listen, veteran psychiatrist and business coach Mark Goulston reveals the secret to how to get through to anyone, even when productive communication seems impossible.“Here's the challenge,” Mark says.
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Publisher's Summary

You’ve got a business colleague who’s hostile...a client who’s furious...a staffer who’s deeply cynical—how do you get people to do what you want in tough situations like these? In Just Listen, veteran psychiatrist and business coach Mark Goulston reveals the secret to how to get through to anyone, even when productive communication seems impossible.“Here's the challenge,” Mark says. “People have their own needs, desires, and agendas. They have secrets they’re hiding from you. And they’re stressed, busy, and often feeling like they’re in over their heads. To cope, they throw up barricades that make it difficult to reach them even when your goals are in sync with their own.”But the good news is that there are simple strategies that can make you compelling, and break down the walls that keep you from getting through to the people you need to buy into your ideas and goals. Just Listen presents remarkably effective tools and techniques you can use whenever a job, a sale, or a relationship hangs in the balance.How effective are Mark’s techniques? One of his areas of expertise is training FBI and police hostage negotiators to handle life-or-death situations. “The same tips I teach these professionals for building empathy, de-escalating conflict, and gaining buy-in will work in any situation,” Mark says. “Whether you’re a new employee fresh out of school, a salesperson, or a CEO, once you master these skills you can take them wherever you go in your career.” And Mark has proven these strategies in his own 30-year career as a business coach at companies such as GE, IBM, Goldman Sachs, Kodak, Federal Express, Hyatt, and Disney.

With this powerful yet engaging audio book, you’ll learn how to:

  • Get the attention of a total stranger who you need to know—like that potential client you absolutely must land.
  • Talk an angry person up from an instinctual (irrational) state to receptivity, and finally to rationality—a skill that can save a job, a marriage, or even a life.
  • Use the “Magic Paradox”—a technique the author developed for hostage negotiators— to turn a negative person into an asset.
  • Master the critical art of buy-in (the foreplay of negotiation, persuasion, and selling) by moving anyone through the “Persuasion Cycle.

”Barricades between people become barriers to success, progress, and happiness; so getting through is not just a fine art, but a crucial skill. Just Listen gives you the techniques and confidence to approach the unreachable people in your life, and turn frustrating situations into productive outcomes and rewarding relationships.

©2009 Mark Goulston (P)2011 Gildan Media Corp

What the Critics Say

“Goulston’s book delivers on his promise. Read it and you will discover the secret to getting through to absolutely anyone, and I mean anyone!” (Mark Victor Hansen, co-author of Chicken Soup for the Soul)

What Members Say

Average Customer Rating

4.2 (1412 )
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Performance
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  •  
    Scott Bussert Elk Grove Village, IL USA 05-06-12
    Scott Bussert Elk Grove Village, IL USA 05-06-12 Member Since 2010
    ratings
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    3
    1
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    "Listening is an art I needed to master"

    This book intrigued me, but what I learned was beyond my expectations. And the performances was excellent as Walter was engaging and easy to listen to.

    I have already started to implement some of mark's ideas with promising succes. Thanks for insit Mark!

    0 of 0 people found this review helpful
  •  
    Steven DALY CITY, CA, United States 04-24-12
    Steven DALY CITY, CA, United States 04-24-12 Member Since 2015
    ratings
    REVIEWS
    15
    1
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    Story
    "Enjoyable. I ve listened multiple times"
    What insight do you think you’ll apply from Just Listen?

    There are insights in this book that I have taken with me to help me with my stress. While not all stories pertain, there are several good stories, exercises in the book that I listen to again and again.


    0 of 0 people found this review helpful
  •  
    Patrick 04-21-12
    Patrick 04-21-12

    The world is a book, and those who do not travel read only a page.

    HELPFUL VOTES
    265
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    74
    67
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    21
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    Performance
    Story
    "Kinda disappointed..."
    Would you recommend this book to a friend? Why or why not?

    It all depends if you like hearing ways to improve your business, hearing examples of how some rich CEO can't get his workforce to respect him.


    What was your reaction to the ending? (No spoilers please!)

    Honestly....I didn't finish it and even tried to listen a little more a few nights ago, it felt like I was back at work and hearing a training session.


    What does Walter Dixon bring to the story that you wouldn’t experience if you just read the book?

    Audiobooks have a different way of telling a story, he was good...I just had trouble staying attentive.


    Do you think Just Listen needs a follow-up book? Why or why not?

    Nope...one version is enough (for me anyway)


    Any additional comments?

    If you don't like to bring your work home with you, but you feel like you need an attitude adjustment...give it a shot. It's 50/50.

    1 of 2 people found this review helpful
  •  
    Olivia M. Evans 04-16-12 Member Since 2014
    ratings
    REVIEWS
    75
    2
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    "A very interesting listen"
    Would you recommend this audiobook to a friend? If so, why?

    This is a good book for anyone whether you are a high powered manager who wants to improve his/her management skill, or a dedicated employee who wants to get ahead or noticed.


    What did you like best about this story?

    The author has a way of getting the reader/listener to see themselves from the point of view of others and objectively assess what characteristics may need to be changed.


    0 of 0 people found this review helpful
  •  
    Jason Lees Summit, MO, United States 04-10-12
    Jason Lees Summit, MO, United States 04-10-12
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    REVIEWS
    5
    3
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    Performance
    Story
    "Worth the listen...'just listen' to it"
    What did you like best about this story?

    I really liked the format of the book and how it built on itself.


    What about Walter Dixon’s performance did you like?

    Great voice. I now assume that this is what Mark sounds like... It was very easy to get lost in the idea of listening to a book and that someone was just talking to me. This is a great credit to Walter but even more to Mark's writing style.


    Was there a moment in the book that particularly moved you?

    Several times Mark referred to his family (which is critical component of my life) which made it come across very personal as well as the understanding of this being a life change instead of tactics to use at work.


    Any additional comments?

    I immediately restarted the book. I am on my third listen knowing I have learned several pieces and hoping that a few more will sink into my thick skull. I am looking for the rest of Mark's books and will be joining the fan club.

    0 of 0 people found this review helpful
  •  
    Paul Hamilton, New Zealand 04-09-12
    Paul Hamilton, New Zealand 04-09-12
    ratings
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    5
    4
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    Performance
    Story
    "Good listen, but slow to start"
    Any additional comments?

    The book is slow to begin, as I found myself thinking through the first few chapters. It does pick up though, and delivers on what it promises with some interesting insights and stories. On top of this, it seems as though Dr. Goulston is a genuinely nice guy, making the book a more interesting read overall.And if your googling yourself, hi Dr. Goulston!

    0 of 0 people found this review helpful
  •  
    Ruth Rowe 04-03-12
    Ruth Rowe 04-03-12 Member Since 2008
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    "Very clear and concise. Easy to learn and use."

    I found this book to be easy to listen to, absorb and then apply the information that was presented. It breaks down the whole listening process. It teaches you to examine the personality types and dynamics of the people you are communicating with and how to improve those relationships. Very useful.

    0 of 0 people found this review helpful
  •  
    Tom Argyle, TX, United States 04-02-12
    Tom Argyle, TX, United States 04-02-12 Member Since 2011
    ratings
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    11
    1
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    Story
    "Extremely thorough."
    Where does Just Listen rank among all the audiobooks you’ve listened to so far?

    top 10


    Who was your favorite character and why?

    n/a


    What about Walter Dixon’s performance did you like?

    narrator's performance did not distract from the book material.


    What’s an idea from the book that you will remember?

    this book is full of ideas and very specific tools designed to work with people more successfully. I will be using this book more like a textbook, going back to study and internalize the individual pieces.


    Any additional comments?

    I highly recommend this book... and my very well go an buy the hardcopy to aid in further study of the material.

    0 of 0 people found this review helpful
  •  
    Imad Jeddah, Saudi Arabia 04-02-12
    Imad Jeddah, Saudi Arabia 04-02-12
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    1
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    "Modern"

    I like the modern way the auther used to provide great examples on how to deal with different types of people and make connections. That is essential in our day to day social and business life. I have read many similar books but what is differentiate this one is the importance of giving the state of mind good consideration before dealing with any human reaction.

    0 of 0 people found this review helpful
  •  
    D. Flatt Houston, Tx 03-29-12
    D. Flatt Houston, Tx 03-29-12 Member Since 2010
    HELPFUL VOTES
    10
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    7
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    0
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    "Glad I got this one"

    Great book, a lot of practical advice. I would recommend this to my friends. I regularly read self-help books but this one is better than most. I will probably listen to it a few times.

    0 of 0 people found this review helpful
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