You’ve got a business colleague who’s hostile...a client who’s furious...a staffer who’s deeply cynical—how do you get people to do what you want in tough situations like these? In Just Listen, veteran psychiatrist and business coach Mark Goulston reveals the secret to how to get through to anyone, even when productive communication seems impossible.“Here's the challenge,” Mark says. “People have their own needs, desires, and agendas. They have secrets they’re hiding from you. And they’re stressed, busy, and often feeling like they’re in over their heads. To cope, they throw up barricades that make it difficult to reach them even when your goals are in sync with their own.”But the good news is that there are simple strategies that can make you compelling, and break down the walls that keep you from getting through to the people you need to buy into your ideas and goals. Just Listen presents remarkably effective tools and techniques you can use whenever a job, a sale, or a relationship hangs in the balance.How effective are Mark’s techniques? One of his areas of expertise is training FBI and police hostage negotiators to handle life-or-death situations. “The same tips I teach these professionals for building empathy, de-escalating conflict, and gaining buy-in will work in any situation,” Mark says. “Whether you’re a new employee fresh out of school, a salesperson, or a CEO, once you master these skills you can take them wherever you go in your career.” And Mark has proven these strategies in his own 30-year career as a business coach at companies such as GE, IBM, Goldman Sachs, Kodak, Federal Express, Hyatt, and Disney.
With this powerful yet engaging audio book, you’ll learn how to:
”Barricades between people become barriers to success, progress, and happiness; so getting through is not just a fine art, but a crucial skill. Just Listen gives you the techniques and confidence to approach the unreachable people in your life, and turn frustrating situations into productive outcomes and rewarding relationships.
©2009 Mark Goulston (P)2011 Gildan Media Corp
“Goulston’s book delivers on his promise. Read it and you will discover the secret to getting through to absolutely anyone, and I mean anyone!” (Mark Victor Hansen, co-author of Chicken Soup for the Soul)
I am offended by the author's irreverent use of God's name and crude language. Very unprofessional. When I lost respect for the author I also dismissed the content of the book.
It inspired me to become a better listener and reminded me why I should continue to listen to more books.
No, I am not interested in comparing books.
He did well.
Dr. Goulston explains how to successfully deal with out of control or difficult people by a formula designed to work with how our brains are designed. This is information that is useful in all human interaction, especially when things become heated, and also provides insight to the way our own brains work, helping explain why and how we react to stimuli. I found it contains information that I have learned from CBT/DBT, but in a more meaningful format for a person who has to survive in the business world. I'm so glad I got this book!
I don't know.
This is the first Walter Dixon narration I have listened to, and his presentation style is natural and entertaining.
How the 3 parts of the brain interact and how to move someone from the primitive reactionary brain to the human thinking brain. Also, how to avoid causing someone to respond from that primitive brain without realizing it.
Very valuable information for meaningful communication!
This book didn't speak to me. I listened for over an hour and a half and there is some beneficial material here. But I found the book hard to listen to and not to be worth my time.
Dr. Goulston did a fantastic job with this book. It has direct bearing on the workplace whether it's business of therapy. Even better there are some great ideas for communicating with your partner! I am going through it for the second time and plan on taking notes this time through.
How to avoid the amygdala hijack in high stress situations.
No I don't believe that I have but he sounds as if he is the author which is the ultimate goal in my mind for a narrator.
Which brain are you using?
Yes, this can be an excellent addition to understanding the reasoning behind why certain gestures are working, and why others, that aren't, might be misguided.
He is one of my favorite narrators. His demeanor is that of a knowledgeable educator.
I must admit, I had been trying to communicate with somebody listed under those to give up on (a person likely to have either borderline or narcissistic issues) and this book helped me sort through how my various attempts at communication with a difficult case could be categorized and how, in almost any other situation, it would be effective.
I have actually gained a much more positive impression of my mother- who is an increasingly better communicator and follows a lot of the suggestions mentioned in this book.
“Just Listen” does have a strong business lean to it but it is really applicable to people looking to communicate with anybody. This book can help, also, with the basic understanding of some of the neuroscience behind communicating with others (ex. the description of ‘mirror neurons’). This book doesn’t assume an all-powerful stance as might be suggested by the title that mentions getting through to “absolutely everyone”. There is a chapter dedicated to the identification of people who have major psychological issues (narcissists, borderline personality disorder and sociopaths) that truly do not want to be reached and are incapable (or nearly) of caring about others.
It does contain a lot of information that might be considered common knowledge but it adds a supplement to it that is not to be undermined. This is a worthwhile listen.
I always wanted to listen to a bit more of the book even though I didn't have time.
It is just a good solid book with some common sense reminders.
Took a bit to get into, there are some quality points made which I have gone over a couple of times.
Fair delivery, inflections and emphasis used to keep you engaged - was not boring.
It has a lot of identifiable information on why interactions sometimes fall apart and how to "fix" it.
The part on giving power thanks. It made me think about the many people I've been inspired by, and how I can give something small back.
"Everyone should read/listen to this book."
My job involves communication and mentoring young people through very difficult times in their lives. This book has excellent practical scripts which have enabled me to reach both adults and young people who are stuck in destructive cycles and move them to a more positive place.
I've 'read' some excellent books this year and yet this one stands out as one of the very best. Clear and helpful insights into how to deepen any relationship that will appeal and inform those who are interested as well as professionals who are looking to sharpen their practice. Warmly recommended.
This book surprised me. Not because I wasn't sure what to expect but because I actually found myself using some of his tips and recommendations within days of hearing them. Let me explain...
I could hear doors slamming and raised voices. I ran upstairs to see my 11 year-old daughter in tears and visibly shaking with anger. Her younger brother had wound her up to breaking point and she had snapped. He had jumped into the relative security of the shower by the time I arrived and so it was just me and an uncontrollable young lady.
Three days earlier, my reaction would have been to raise my voice, which can be booming I am told, at both of them, shouted until I was hoarse and sent them both to bed. I might have even smashed something to really emphasise the point. However, I found myself desperately trying to remember the advice from the 'book'.
My first task was to realise that I was not dealing with a sane human being. I had to talk her down from her primitive status to engage the correct part of the brain that I could then start to rationalise with. I did his and then began the inquest, calmly. When my son finished his shower we all discussed what had happened and it ended, well, better than my normal approach.
Some of you may think that this is just common-sense, in which case the book may not be for you.
So, why not five stars? Two reasons; firstly, the delivery of the book is not to my liking. You get used to it after a while but I enjoy listening to Stephen Fry and Bill Bryson (William Roberts). Secondly, I don't believe all the examples - some of them seem a bit far-fetched. For example, after years of seeing dozens of 'shrinks' a patient capitulates after a single sentence from the author. Whilst I understand the sentiment and can see his instruction in action, I just don't believe it.
Both of these are small points that can be overlooked, or taken with a pinch-of-salt, quite easily. I enjoyed the book very much and would recommend it.
An aptly named book ... excellently written in a way that the writer engages with the reader (or rather listener)! Very easy to understand and to apply the principles Mark Goulston suggests. This man knows his stuff and nice to have a book written by someone who practises rather than a pure theoretical academic!
the guy's tone of voice turned me off in 10 mins, found it too 'sales' like and gave up.. waste of a credit - would like to give it no stars but audible wont let me
I remember I listened to this a couple of years ago and it helped me a lot to change my perspective of how I perceive certain situationt and people. made me stronger.
"Great advice for dealing with those difficult people - you know who you are :)"
Solid and well explained advice with helpful, practical tips and tricks - I laughed out loud during certain chapters as I could relate to people and circumstances from my own personal experience. Very good and easy to listen to
Now I need to remember how to put it in action in my everyday life
"Power packed info and delivery."
Great book with no padding and useful ideas to act on. Engagingly delivered and uplifting. Thanks
"Gentle if not a little repetitive"
Yes. Simple and sage advice on the importance of listening.
When the author shares his experiences.
He was very softly and thoughtfully spoken.
Neither, although I could relate t many of the examples given.
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