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Just Listen: Discover the Secret to Getting Through to Absolutely Anyone | [Mark Goulston]

Just Listen: Discover the Secret to Getting Through to Absolutely Anyone

You’ve got a business colleague who’s hostile...a client who’s furious...a staffer who’s deeply cynical—how do you get people to do what you want in tough situations like these? In Just Listen, veteran psychiatrist and business coach Mark Goulston reveals the secret to how to get through to anyone, even when productive communication seems impossible.“Here's the challenge,” Mark says.
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Publisher's Summary

You’ve got a business colleague who’s hostile...a client who’s furious...a staffer who’s deeply cynical—how do you get people to do what you want in tough situations like these? In Just Listen, veteran psychiatrist and business coach Mark Goulston reveals the secret to how to get through to anyone, even when productive communication seems impossible.“Here's the challenge,” Mark says. “People have their own needs, desires, and agendas. They have secrets they’re hiding from you. And they’re stressed, busy, and often feeling like they’re in over their heads. To cope, they throw up barricades that make it difficult to reach them even when your goals are in sync with their own.”But the good news is that there are simple strategies that can make you compelling, and break down the walls that keep you from getting through to the people you need to buy into your ideas and goals. Just Listen presents remarkably effective tools and techniques you can use whenever a job, a sale, or a relationship hangs in the balance.How effective are Mark’s techniques? One of his areas of expertise is training FBI and police hostage negotiators to handle life-or-death situations. “The same tips I teach these professionals for building empathy, de-escalating conflict, and gaining buy-in will work in any situation,” Mark says. “Whether you’re a new employee fresh out of school, a salesperson, or a CEO, once you master these skills you can take them wherever you go in your career.” And Mark has proven these strategies in his own 30-year career as a business coach at companies such as GE, IBM, Goldman Sachs, Kodak, Federal Express, Hyatt, and Disney.

With this powerful yet engaging audio book, you’ll learn how to:

  • Get the attention of a total stranger who you need to know—like that potential client you absolutely must land.
  • Talk an angry person up from an instinctual (irrational) state to receptivity, and finally to rationality—a skill that can save a job, a marriage, or even a life.
  • Use the “Magic Paradox”—a technique the author developed for hostage negotiators— to turn a negative person into an asset.
  • Master the critical art of buy-in (the foreplay of negotiation, persuasion, and selling) by moving anyone through the “Persuasion Cycle.

”Barricades between people become barriers to success, progress, and happiness; so getting through is not just a fine art, but a crucial skill. Just Listen gives you the techniques and confidence to approach the unreachable people in your life, and turn frustrating situations into productive outcomes and rewarding relationships.

©2009 Mark Goulston (P)2011 Gildan Media Corp

What the Critics Say

“Goulston’s book delivers on his promise. Read it and you will discover the secret to getting through to absolutely anyone, and I mean anyone!” (Mark Victor Hansen, co-author of Chicken Soup for the Soul)

What Members Say

Average Customer Rating

4.1 (1227 )
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4.2 (977 )
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Performance
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  •  
    Lara 03-19-12
    Lara 03-19-12
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    "Excellent and fresh advice. Very helpful."
    Would you recommend this audiobook to a friend? If so, why?

    Highly recommend. New and different helpful tips on making deeper connections and getting through to difficult people.


    0 of 0 people found this review helpful
  •  
    Arthur MEMPHIS, TN, United States 03-09-12
    Arthur MEMPHIS, TN, United States 03-09-12 Member Since 2009
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    "This is a must listen book."
    What made the experience of listening to Just Listen the most enjoyable?

    This is just a great book from start to finish. Everyone should listen to this more than once.


    What did you like best about this story?

    This book is about dealing with others including your friends and family. Also if you are in sales it is a must.


    Have you listened to any of Walter Dixon???s other performances before? How does this one compare?

    Walter Dixon does a great job in his narration. Makes the book come alive.


    0 of 0 people found this review helpful
  •  
    Sherri Northridge, California, United States 03-05-12
    Sherri Northridge, California, United States 03-05-12 Member Since 2012
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    REVIEWS
    1
    1
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    "Amazing and Insightful"
    Where does Just Listen rank among all the audiobooks you’ve listened to so far?

    It ranks as number one. This book has forever changed the way that I communicate. The narrator Walter Dixon brings the book to life. The stories and examples are all so easy to relate to.


    What did you learn from Just Listen that you would use in your daily life?

    I only have a few books on audio but I listen to


    Any additional comments?

    I loved this book so much that I have recommended it to everyone that I know.

    0 of 0 people found this review helpful
  •  
    KENNETH BAKERSFIELD, CA, United States 03-04-12
    KENNETH BAKERSFIELD, CA, United States 03-04-12 Member Since 2010
    ratings
    REVIEWS
    172
    1
    Overall
    Performance
    Story
    "Only Gullible Salesmen need apply"
    What could have made this a 4 or 5-star listening experience for you?

    The audio book had a Tony Robbins


    Would you ever listen to anything by Mark Goulston again?

    I'm not impressed with this book. I think they are developing a business so I'd really have to know much more about the second book.


    How did the narrator detract from the book?

    I think it was the material. The narrator probably read it as it was intended.


    What reaction did this book spark in you? Anger, sadness, disappointment?

    Did I just get robbed of $14 bucks????


    Any additional comments?

    I depend on reviewers and this book was a solid 4.5 stars. I went back and listened to parts again. What happened?

    0 of 0 people found this review helpful
  •  
    Suber SEATTLE, WA, United States 02-29-12
    Suber SEATTLE, WA, United States 02-29-12 Member Since 2011
    HELPFUL VOTES
    5
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    "Surprisingly Great"
    Where does Just Listen rank among all the audiobooks you’ve listened to so far?

    It is right on the top five!


    What other book might you compare Just Listen to and why?

    No comparison. The information was unique and not comparable with other self-help books.


    What about Walter Dixon’s performance did you like?

    Excellent!


    What did you learn from Just Listen that you would use in your daily life?

    Almost everything! I mean the techniques presented here are easy to do but defiantly need a lot of practice.


    0 of 0 people found this review helpful
  •  
    Susan United States 02-21-12
    Susan United States 02-21-12
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    "The real deal..."

    As a Speech Therapist, I have read many different books about how to communicate with people effectively. This is the first in a long time that offers truly useful information that I can begin using today and return to again and again. I am excited to use this information to hone the skills I need to help people feel heard and understood when they are courageous enough to come for therapy. I loved the stories used to illustrate and teach. The conversational tone of the audible edition makes it easy to listen to and absorb the ideas presented.

    0 of 0 people found this review helpful
  •  
    John Lakewood, CO, United States 02-20-12
    John Lakewood, CO, United States 02-20-12 Member Since 2002
    HELPFUL VOTES
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    "Every leader needs to read or listen to this book"
    Would you listen to Just Listen again? Why?

    Yes, there is a lot about this book that makes sense, but the tools are often the opposite of what one would naturally want to do


    What???s an idea from the book that you will remember?

    Connect with the part of the brain that is currently being used.


    Any additional comments?

    Would love to have Mark come and speak at my place of employment

    0 of 0 people found this review helpful
  •  
    BenEmeth 02-20-12
    BenEmeth 02-20-12
    ratings
    REVIEWS
    4
    1
    Overall
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    Story
    "Common Sense for People Who Don't Have Any"
    Would you recommend this book to a friend? Why or why not?

    I wouldn't recommend this to any of my friends because I didn't find it particularly helpful and considered the communication


    What do you think your next listen will be?

    One Thousand Gifts: A Dare to Live Fully Right Where You Are by Ann Voskamp


    What about Walter Dixon’s performance did you like?

    The way he read was easy to listen to. He was also very good at changing his voice to make it easy to distinguish different people in a conversation without making it sound awkward.


    Do you think Just Listen needs a follow-up book? Why or why not?

    No. It was enough by itself.


    0 of 0 people found this review helpful
  •  
    Judy Chama, NM, United States 02-17-12
    Judy Chama, NM, United States 02-17-12 Member Since 2003
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    "A must listen for everyone!"
    Where does Just Listen rank among all the audiobooks you’ve listened to so far?

    Fantastic information on how we don't listen, and how we can make a big difference in our lives as well as those around us.


    What did you like best about this story?

    Suggestions and examples


    Have you listened to any of Walter Dixon’s other performances before? How does this one compare?

    No


    Was there a moment in the book that particularly moved you?

    Feal Fealt!


    Any additional comments?

    Great book for everyone

    0 of 0 people found this review helpful
  •  
    Bill 02-15-12
    Bill 02-15-12 Member Since 2010
    HELPFUL VOTES
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    "Hard to put into practice contrary to human nature"
    Would you listen to Just Listen again? Why?

    For selfish reasons I will listen again and again as the more I learn about others, the more I learn about myself and in the process I will become a more effective communicator as well as better able to understand why people do what they do, why they act the way they do and why some are more successful then others.


    What three words best describe Walter Dixon’s voice?

    dull, monotone
    Take it a little at a time and ignore the hum drum tone.


    If you were to make a film of this book, what would be the tag line be?

    Making sense of the obvious once you learn just what is obvious.


    0 of 0 people found this review helpful
  • Showing: 111-120 of 137 results PREVIOUS111121314NEXT
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  • Amazon Customer
    Dorset, UK
    12/23/12
    Overall
    "Quite Surprising..."

    This book surprised me. Not because I wasn't sure what to expect but because I actually found myself using some of his tips and recommendations within days of hearing them. Let me explain...



    I could hear doors slamming and raised voices. I ran upstairs to see my 11 year-old daughter in tears and visibly shaking with anger. Her younger brother had wound her up to breaking point and she had snapped. He had jumped into the relative security of the shower by the time I arrived and so it was just me and an uncontrollable young lady.



    Three days earlier, my reaction would have been to raise my voice, which can be booming I am told, at both of them, shouted until I was hoarse and sent them both to bed. I might have even smashed something to really emphasise the point. However, I found myself desperately trying to remember the advice from the 'book'.



    My first task was to realise that I was not dealing with a sane human being. I had to talk her down from her primitive status to engage the correct part of the brain that I could then start to rationalise with. I did his and then began the inquest, calmly. When my son finished his shower we all discussed what had happened and it ended, well, better than my normal approach.



    Some of you may think that this is just common-sense, in which case the book may not be for you.



    So, why not five stars? Two reasons; firstly, the delivery of the book is not to my liking. You get used to it after a while but I enjoy listening to Stephen Fry and Bill Bryson (William Roberts). Secondly, I don't believe all the examples - some of them seem a bit far-fetched. For example, after years of seeing dozens of 'shrinks' a patient capitulates after a single sentence from the author. Whilst I understand the sentiment and can see his instruction in action, I just don't believe it.



    Both of these are small points that can be overlooked, or taken with a pinch-of-salt, quite easily. I enjoyed the book very much and would recommend it.

    8 of 8 people found this review helpful
  • Amazon Customer
    Wembley, United Kingdom
    11/3/12
    Overall
    "Everyone should read/listen to this book."

    My job involves communication and mentoring young people through very difficult times in their lives. This book has excellent practical scripts which have enabled me to reach both adults and young people who are stuck in destructive cycles and move them to a more positive place.

    6 of 6 people found this review helpful
  • Justin
    PULBOROUGH, United Kingdom
    11/19/12
    Overall
    "Outstanding"

    I've 'read' some excellent books this year and yet this one stands out as one of the very best. Clear and helpful insights into how to deepen any relationship that will appeal and inform those who are interested as well as professionals who are looking to sharpen their practice. Warmly recommended.

    4 of 4 people found this review helpful
  • Tahira
    United Kingdom
    12/23/12
    Overall
    "Just Listen"

    An aptly named book ... excellently written in a way that the writer engages with the reader (or rather listener)! Very easy to understand and to apply the principles Mark Goulston suggests. This man knows his stuff and nice to have a book written by someone who practises rather than a pure theoretical academic!

    2 of 2 people found this review helpful
  • jane
    DEVIZES, United Kingdom
    1/9/13
    Overall
    "dont bother"

    the guy's tone of voice turned me off in 10 mins, found it too 'sales' like and gave up.. waste of a credit - would like to give it no stars but audible wont let me

    2 of 3 people found this review helpful
  • L
    LITTLEHAMPTON, United Kingdom
    1/17/14
    Overall
    Performance
    Story
    "Gentle if not a little repetitive"
    Would you recommend this audiobook to a friend? If so, why?

    Yes. Simple and sage advice on the importance of listening.


    What was the most interesting aspect of this story? The least interesting?

    When the author shares his experiences.


    What about Walter Dixon’s performance did you like?

    He was very softly and thoughtfully spoken.


    Did you have an emotional reaction to this book? Did it make you laugh or cry?

    Neither, although I could relate t many of the examples given.


    Any additional comments?

    No

    0 of 0 people found this review helpful
  • Hamidreza
    LEISCESTER, United Kingdom
    4/13/13
    Overall
    "Just Listen!!!"

    Just listen to this book and you will learn a lot about your fiends, surroundings and your day to day interactions.

    Things which you may not consider important and ignore in your interactions are reminded in this work and you can see the impact of a minimal change when you follow some of the points.



    Mark Goulston; you deserve a star!

    0 of 0 people found this review helpful
  • KazO
    Basingstoke
    4/13/13
    Overall
    "Very Good Stuff"

    Just listen....



    If you want to re-modify your life and improve your communication skills with people especially those you love and those that matter, and ultimately edify yourself - then this is a book to read or easier to listen to.



    I am already applying the principles with instant results.



    Thanks Mark.

    0 of 0 people found this review helpful
  • Robert
    Flint, United Kingdom
    2/15/13
    Overall
    "This is a great addition to your collection"

    Brilliantly read and content is even better.



    Mark Goulston has some great content and ideas.

    0 of 0 people found this review helpful
  • Mark
    Arundel, United Kingdom
    2/19/13
    Overall
    "Super patronising"

    I dislike being patronised, but I hung in, hoping to find some valuable content as the book progressed. Unfortunately my patience was not rewarded.

    0 of 1 people found this review helpful
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