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Just Listen Audiobook

Just Listen: Discover the Secret to Getting Through to Absolutely Anyone

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Publisher's Summary

You’ve got a business colleague who’s hostile...a client who’s furious...a staffer who’s deeply cynical—how do you get people to do what you want in tough situations like these? In Just Listen, veteran psychiatrist and business coach Mark Goulston reveals the secret to how to get through to anyone, even when productive communication seems impossible.“Here's the challenge,” Mark says. “People have their own needs, desires, and agendas. They have secrets they’re hiding from you. And they’re stressed, busy, and often feeling like they’re in over their heads. To cope, they throw up barricades that make it difficult to reach them even when your goals are in sync with their own.”But the good news is that there are simple strategies that can make you compelling, and break down the walls that keep you from getting through to the people you need to buy into your ideas and goals. Just Listen presents remarkably effective tools and techniques you can use whenever a job, a sale, or a relationship hangs in the balance.How effective are Mark’s techniques? One of his areas of expertise is training FBI and police hostage negotiators to handle life-or-death situations. “The same tips I teach these professionals for building empathy, de-escalating conflict, and gaining buy-in will work in any situation,” Mark says. “Whether you’re a new employee fresh out of school, a salesperson, or a CEO, once you master these skills you can take them wherever you go in your career.” And Mark has proven these strategies in his own 30-year career as a business coach at companies such as GE, IBM, Goldman Sachs, Kodak, Federal Express, Hyatt, and Disney.

With this powerful yet engaging audio book, you’ll learn how to:

  • Get the attention of a total stranger who you need to know—like that potential client you absolutely must land.
  • Talk an angry person up from an instinctual (irrational) state to receptivity, and finally to rationality—a skill that can save a job, a marriage, or even a life.
  • Use the “Magic Paradox”—a technique the author developed for hostage negotiators— to turn a negative person into an asset.
  • Master the critical art of buy-in (the foreplay of negotiation, persuasion, and selling) by moving anyone through the “Persuasion Cycle.

”Barricades between people become barriers to success, progress, and happiness; so getting through is not just a fine art, but a crucial skill. Just Listen gives you the techniques and confidence to approach the unreachable people in your life, and turn frustrating situations into productive outcomes and rewarding relationships.

©2009 Mark Goulston (P)2011 Gildan Media Corp

What the Critics Say

“Goulston’s book delivers on his promise. Read it and you will discover the secret to getting through to absolutely anyone, and I mean anyone!” (Mark Victor Hansen, co-author of Chicken Soup for the Soul)

What Members Say

Average Customer Rating

4.2 (1740 )
5 star
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4.2 (1408 )
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4.3 (1420 )
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Performance
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  •  
    Karen 04-03-13
    Karen 04-03-13
    ratings
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    4
    1
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    Story
    "offensive"
    What could have made this a 4 or 5-star listening experience for you?

    I am offended by the author's irreverent use of God's name and crude language. Very unprofessional. When I lost respect for the author I also dismissed the content of the book.


    0 of 0 people found this review helpful
  •  
    Barbara DeFratis Stow, Ohio, United States 03-25-13
    Barbara DeFratis Stow, Ohio, United States 03-25-13 Member Since 2013
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    7
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    "Yes, I have recommended this book"
    Where does Just Listen rank among all the audiobooks you’ve listened to so far?

    It inspired me to become a better listener and reminded me why I should continue to listen to more books.


    What other book might you compare Just Listen to and why?

    No, I am not interested in comparing books.


    Which character – as performed by Walter Dixon – was your favorite?

    He did well.


    Was this a book you wanted to listen to all in one sitting?

    N/A


    0 of 0 people found this review helpful
  •  
    LDS 03-01-13
    LDS 03-01-13 Member Since 2016

    LDS

    HELPFUL VOTES
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    "About so much more than listening!"
    What made the experience of listening to Just Listen the most enjoyable?

    Dr. Goulston explains how to successfully deal with out of control or difficult people by a formula designed to work with how our brains are designed. This is information that is useful in all human interaction, especially when things become heated, and also provides insight to the way our own brains work, helping explain why and how we react to stimuli. I found it contains information that I have learned from CBT/DBT, but in a more meaningful format for a person who has to survive in the business world. I'm so glad I got this book!


    What other book might you compare Just Listen to and why?

    I don't know.


    Have you listened to any of Walter Dixon’s other performances before? How does this one compare?

    This is the first Walter Dixon narration I have listened to, and his presentation style is natural and entertaining.


    What insight do you think you’ll apply from Just Listen?

    How the 3 parts of the brain interact and how to move someone from the primitive reactionary brain to the human thinking brain. Also, how to avoid causing someone to respond from that primitive brain without realizing it.


    Any additional comments?

    Very valuable information for meaningful communication!

    0 of 0 people found this review helpful
  •  
    Daniel 01-27-13
    Daniel 01-27-13
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    "Couldn't get through it."
    Any additional comments?

    This book didn't speak to me. I listened for over an hour and a half and there is some beneficial material here. But I found the book hard to listen to and not to be worth my time.

    0 of 0 people found this review helpful
  •  
    Simone 01-22-13
    Simone 01-22-13
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    "Interesting and useful."

    I am going to listen it again soon. It’s a book to listen several times and try to practice the lessons at the same time.

    0 of 0 people found this review helpful
  •  
    Fuzz 01-14-13
    Fuzz 01-14-13
    HELPFUL VOTES
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    "The best communication book I've read in 10 years!"
    Would you listen to Just Listen again? Why?

    Dr. Goulston did a fantastic job with this book. It has direct bearing on the workplace whether it's business of therapy. Even better there are some great ideas for communicating with your partner! I am going through it for the second time and plan on taking notes this time through.


    What was one of the most memorable moments of Just Listen?

    How to avoid the amygdala hijack in high stress situations.


    Have you listened to any of Walter Dixon’s other performances before? How does this one compare?

    No I don't believe that I have but he sounds as if he is the author which is the ultimate goal in my mind for a narrator.


    If you were to make a film of this book, what would be the tag line be?

    Which brain are you using?


    0 of 0 people found this review helpful
  •  
    DaemonZeiro Burlington, VT 12-27-12
    DaemonZeiro Burlington, VT 12-27-12 Member Since 2016
    HELPFUL VOTES
    131
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    9
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    "Not Quite Absolutely Everyone...But Almost!"
    Would you recommend this audiobook to a friend? If so, why?

    Yes, this can be an excellent addition to understanding the reasoning behind why certain gestures are working, and why others, that aren't, might be misguided.


    What about Walter Dixon’s performance did you like?

    He is one of my favorite narrators. His demeanor is that of a knowledgeable educator.


    Was there a moment in the book that particularly moved you?

    I must admit, I had been trying to communicate with somebody listed under those to give up on (a person likely to have either borderline or narcissistic issues) and this book helped me sort through how my various attempts at communication with a difficult case could be categorized and how, in almost any other situation, it would be effective.

    I have actually gained a much more positive impression of my mother- who is an increasingly better communicator and follows a lot of the suggestions mentioned in this book.


    Any additional comments?

    “Just Listen” does have a strong business lean to it but it is really applicable to people looking to communicate with anybody. This book can help, also, with the basic understanding of some of the neuroscience behind communicating with others (ex. the description of ‘mirror neurons’). This book doesn’t assume an all-powerful stance as might be suggested by the title that mentions getting through to “absolutely everyone”. There is a chapter dedicated to the identification of people who have major psychological issues (narcissists, borderline personality disorder and sociopaths) that truly do not want to be reached and are incapable (or nearly) of caring about others.

    It does contain a lot of information that might be considered common knowledge but it adds a supplement to it that is not to be undermined. This is a worthwhile listen.

    0 of 0 people found this review helpful
  •  
    Amazon Customer california 12-24-12
    Amazon Customer california 12-24-12
    ratings
    REVIEWS
    10
    1
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    "Good book. Well read."
    Was this a book you wanted to listen to all in one sitting?

    I always wanted to listen to a bit more of the book even though I didn't have time.


    Any additional comments?

    It is just a good solid book with some common sense reminders.

    0 of 0 people found this review helpful
  •  
    Cath 11-17-12
    Cath 11-17-12
    ratings
    REVIEWS
    1
    1
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    Performance
    Story
    "Just Listen, simple and effective"
    Would you recommend this audiobook to a friend? If so, why?

    Took a bit to get into, there are some quality points made which I have gone over a couple of times.


    What about Walter Dixon’s performance did you like?

    Fair delivery, inflections and emphasis used to keep you engaged - was not boring.


    Did you have an extreme reaction to this book? Did it make you laugh or cry?

    Neither


    0 of 0 people found this review helpful
  •  
    Ivan 11-05-12
    Ivan 11-05-12 Member Since 2016

    Geek since before geek was hip

    ratings
    REVIEWS
    6
    4
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    Performance
    Story
    "Jam packed with useful information and expertise"
    What made the experience of listening to Just Listen the most enjoyable?

    It has a lot of identifiable information on why interactions sometimes fall apart and how to "fix" it.


    Was there a moment in the book that particularly moved you?

    The part on giving power thanks. It made me think about the many people I've been inspired by, and how I can give something small back.


    0 of 0 people found this review helpful
Sort by:
  • Amazon Customer
    Wembley, United Kingdom
    11/3/12
    Overall
    "Everyone should read/listen to this book."

    My job involves communication and mentoring young people through very difficult times in their lives. This book has excellent practical scripts which have enabled me to reach both adults and young people who are stuck in destructive cycles and move them to a more positive place.

    6 of 6 people found this review helpful
  • Justin
    PULBOROUGH, United Kingdom
    11/19/12
    Overall
    "Outstanding"

    I've 'read' some excellent books this year and yet this one stands out as one of the very best. Clear and helpful insights into how to deepen any relationship that will appeal and inform those who are interested as well as professionals who are looking to sharpen their practice. Warmly recommended.

    4 of 4 people found this review helpful
  • Amazon Customer
    Dorset, UK
    12/23/12
    Overall
    "Quite Surprising..."

    This book surprised me. Not because I wasn't sure what to expect but because I actually found myself using some of his tips and recommendations within days of hearing them. Let me explain...



    I could hear doors slamming and raised voices. I ran upstairs to see my 11 year-old daughter in tears and visibly shaking with anger. Her younger brother had wound her up to breaking point and she had snapped. He had jumped into the relative security of the shower by the time I arrived and so it was just me and an uncontrollable young lady.



    Three days earlier, my reaction would have been to raise my voice, which can be booming I am told, at both of them, shouted until I was hoarse and sent them both to bed. I might have even smashed something to really emphasise the point. However, I found myself desperately trying to remember the advice from the 'book'.



    My first task was to realise that I was not dealing with a sane human being. I had to talk her down from her primitive status to engage the correct part of the brain that I could then start to rationalise with. I did his and then began the inquest, calmly. When my son finished his shower we all discussed what had happened and it ended, well, better than my normal approach.



    Some of you may think that this is just common-sense, in which case the book may not be for you.



    So, why not five stars? Two reasons; firstly, the delivery of the book is not to my liking. You get used to it after a while but I enjoy listening to Stephen Fry and Bill Bryson (William Roberts). Secondly, I don't believe all the examples - some of them seem a bit far-fetched. For example, after years of seeing dozens of 'shrinks' a patient capitulates after a single sentence from the author. Whilst I understand the sentiment and can see his instruction in action, I just don't believe it.



    Both of these are small points that can be overlooked, or taken with a pinch-of-salt, quite easily. I enjoyed the book very much and would recommend it.

    8 of 9 people found this review helpful
  • Tahira
    United Kingdom
    12/23/12
    Overall
    "Just Listen"

    An aptly named book ... excellently written in a way that the writer engages with the reader (or rather listener)! Very easy to understand and to apply the principles Mark Goulston suggests. This man knows his stuff and nice to have a book written by someone who practises rather than a pure theoretical academic!

    2 of 2 people found this review helpful
  • jane
    DEVIZES, United Kingdom
    1/9/13
    Overall
    "dont bother"

    the guy's tone of voice turned me off in 10 mins, found it too 'sales' like and gave up.. waste of a credit - would like to give it no stars but audible wont let me

    2 of 3 people found this review helpful
  • Adriana
    london
    5/8/16
    Overall
    Performance
    Story
    "Helpful"
    Would you recommend this audiobook to a friend? If so, why?

    I remember I listened to this a couple of years ago and it helped me a lot to change my perspective of how I perceive certain situationt and people. made me stronger.


    0 of 0 people found this review helpful
  • CraigB
    Abergavenny, Monmouthshire
    2/20/16
    Overall
    Performance
    Story
    "Great advice for dealing with those difficult people - you know who you are :)"

    Solid and well explained advice with helpful, practical tips and tricks - I laughed out loud during certain chapters as I could relate to people and circumstances from my own personal experience. Very good and easy to listen to

    0 of 0 people found this review helpful
  • Kate Kimball
    1/5/16
    Overall
    Performance
    Story
    "Practical, useful"

    Now I need to remember how to put it in action in my everyday life

    0 of 0 people found this review helpful
  • Andy
    9/10/15
    Overall
    Performance
    Story
    "Power packed info and delivery."

    Great book with no padding and useful ideas to act on. Engagingly delivered and uplifting. Thanks

    0 of 0 people found this review helpful
  • L
    LITTLEHAMPTON, United Kingdom
    1/17/14
    Overall
    Performance
    Story
    "Gentle if not a little repetitive"
    Would you recommend this audiobook to a friend? If so, why?

    Yes. Simple and sage advice on the importance of listening.


    What was the most interesting aspect of this story? The least interesting?

    When the author shares his experiences.


    What about Walter Dixon’s performance did you like?

    He was very softly and thoughtfully spoken.


    Did you have an emotional reaction to this book? Did it make you laugh or cry?

    Neither, although I could relate t many of the examples given.


    Any additional comments?

    No

    0 of 0 people found this review helpful

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