You’ve got a business colleague who’s hostile...a client who’s furious...a staffer who’s deeply cynical—how do you get people to do what you want in tough situations like these? In Just Listen, veteran psychiatrist and business coach Mark Goulston reveals the secret to how to get through to anyone, even when productive communication seems impossible.“Here's the challenge,” Mark says. “People have their own needs, desires, and agendas. They have secrets they’re hiding from you. And they’re stressed, busy, and often feeling like they’re in over their heads. To cope, they throw up barricades that make it difficult to reach them even when your goals are in sync with their own.”But the good news is that there are simple strategies that can make you compelling, and break down the walls that keep you from getting through to the people you need to buy into your ideas and goals. Just Listen presents remarkably effective tools and techniques you can use whenever a job, a sale, or a relationship hangs in the balance.How effective are Mark’s techniques? One of his areas of expertise is training FBI and police hostage negotiators to handle life-or-death situations. “The same tips I teach these professionals for building empathy, de-escalating conflict, and gaining buy-in will work in any situation,” Mark says. “Whether you’re a new employee fresh out of school, a salesperson, or a CEO, once you master these skills you can take them wherever you go in your career.” And Mark has proven these strategies in his own 30-year career as a business coach at companies such as GE, IBM, Goldman Sachs, Kodak, Federal Express, Hyatt, and Disney.
With this powerful yet engaging audio book, you’ll learn how to:
”Barricades between people become barriers to success, progress, and happiness; so getting through is not just a fine art, but a crucial skill. Just Listen gives you the techniques and confidence to approach the unreachable people in your life, and turn frustrating situations into productive outcomes and rewarding relationships.
©2009 Mark Goulston (P)2011 Gildan Media Corp
“Goulston’s book delivers on his promise. Read it and you will discover the secret to getting through to absolutely anyone, and I mean anyone!” (Mark Victor Hansen, co-author of Chicken Soup for the Soul)
changed how I approach all my interactions.
valuable information for work or home.
would recommend to any and all my friends
this book provides the kind of bordem that makes you want to cap yourself. Fortunately it discusses such realistic situations as to how to negotiate with terrorists and stopping people from committing suicide, Cause I encounter these things everyday.
Basically you say 'i bet it must be really difficult not having anyone understand the problems that you are going through...' and thats the book.
Try not to fall asleep at the wheel.
I rarely write reviews, but only half way through this book I've already used and applied some of the techniques it suggests, to great success when relating to others. Some of the information is obvious, but it still helps to hear it analyzed to understand why such techniques work with people. Other strategies for dealing effectively with people are not so obvious, and the author does a great job of explaining them clearly and giving concrete examples that make it easy to go out into the world and immediately try what he suggests.
His ideas are universally useful, whether you're dealing with a stranger you've just met, a colleague, a client, a student, a friend, a family member, a child, or your spouse. I've found some of his techniques incredibly helpful in making my relationship with my spouse more satisfying, which is a nice bonus since I bought the book hoping it could help me deal more effectively with some highly oppositional and dysfunctional students I work with as a special ed high school teacher.
I can't say enough good things about this audio. Buy it! You'll be glad!
34 year old, married +2 wonderful kids. Like fantasy and self development: moral, humility, listening, relationship, kids education etc
I expected very little having bad experience with long books tending to extend on minor subjects and bore me on the way. with this book, however I am listening to every word and find myself rewinding once in a while to make sure I got the point correctly.The book is full of useful techniques and interesting insights about human communication.I also liked the section in the book listing types of people to stay away from and how to identify you are dealing with this type of person.
I had some issue communicating my views, and looking for help, I found this book.
It perfectly deliver what I needed and I understood my problem: Trying to make myself understood instead of practicing my own "mirror neurons".
In one word: I found out I was a good selfish guy :)
Putting myself into the others shoes using the book tricks really helped, Thanks a lot Mark.
Useful, surprising, practical
Narrator is excellent, the book is really easy to listen. And i could immediately find many points in my both personal and working life, where i can use the ideas of the book.
I have already tested a few
Understandable, clear & concise; the act of interpersonal communications, allowing even the inapt powerful skills (magical skills): Mark has broken down barrier by removing our own stumbling blocks. Giving real life examples, with commentary and analysis. Its a great book for those willing to seek closer relationship both personally and professionally.
The 7 Habits of Highly Effective People
I enjoy Walter Dixon narration.
Changing skill set from talking with others, and hearing (The act of wanting to be heard) to wanting to listen and even study what others have to say. WOW
Buy this book only if you really want to be known by others; I.e.
This book is a good reminder of basic people skills. I think it takes a lot from How to Win Friends and Influence People. Nothing ground breaking but it was presented well and I will listen to it again because I think I need to be reminded to Just Listen to people. I really need to be more interested than interesting.
This is a book that gets down to the real reasons people connect. I found it inspirational and have found the simple suggestions to work in my own life. I suggest that every leader should read this book if they want to stand out.
Some of this book appears to me like a copy of Stephen Covery's 7 habits of highly effective people. Chapters on the Amegdula (part of the brain) have no practical connection with other chapters. Overall, I feel I wasted $21 making this purchase. No disrecpect to the author, but I would not recommend this book at all. Sorry!
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