In Conversational Charisma, Brad Worthley presents concrete advice on how to improve one's conversational skills in order to find greater professional and personal success. Worthley has built his philosophy of teachable charisma during years of experience in business management. He offers easy-to-follow suggestions, including listening with sincerity, interpreting nonverbal cues, working with distinct personality types, and modulating one's voice to project confidence. Worthley's performance is upbeat and casual, making his wisdom clear to understand and fun to learn. This is a feel-good audiobook that packs a ton of manageable advice into about 45 minutes.
©2005 Brad Worthley; (P)2005 Made For Success Inc.
It's not bad! It's awful. I can't believe I spent a credit on this. It's a short, weak, and obvious lecture.
If this audiobook was intended for second grade students, I would say, "Great job!" But my guess is that the audiobook was intended for adults.
Not only was the program filled with common sense, but the author talks to you as if you had a lobotomy.
The author should practice what he preaches. He talks A LOT about pleasing the customer. If you want to please the customer Brad, I would suggest making the presentation a tad longer than 46 minutes - unless you want to charge 1/4 credit. A 46 minute program should be the most exciting program out there, not the first chapter to communication for Dummies. I would also suggest telling us something exciting and new; something original, something unique!!
Here is an example of what is to be expected in this presentation:
He says that if you want to communicate to the customer that you have their undivided attention, you should use "words" like, "I agree," "Yes," and "I understand."
Thank you Sir! I will definitely use this information. Now we're living in recession, so can I get my credit back?
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