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Powerful Phrases for Dealing with Workplace Conflict
- What to Say Next to De-stress the Workday, Build Collaboration, and Calm Difficult Customers
- Narrado por: Karin Hurt, David Dye
- Duración: 4 h y 49 m
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Resumen del Editor
Read by the authors.
An essential guide to master any workplace conflict with confidence and ease, have less drama, better results, and thrive at work.
In many workplaces today, workplace conflict is an escalating issue. The shift to remote work and hybrid teams has left many people longing for deeper human connection. On top of this, add a younger generation clamoring for more feedback and impatient for change, steady advances in technology that can feel threatening to job security, or people reexamining priorities and quietly quitting. Take the increase in anxiety, stress, and depression, mix in the loss of human relationships, and you get less tolerance and understanding leading, ultimately, to more unresolved workplace conflict.
Powerful Phrases for Dealing with Workplace Conflict is an essential resource for all employees (and their managers) who are looking for help on how to navigate frequent workplace conflicts, including with their boss and other difficult people, so they can rebuild trust, collaboration, and ultimately enjoy more influence at work.
Leadership and workplace culture experts Karin Hurt and David Dye share practical and easy-to-follow tactics such as:
- Over 300 actual phrases you can use to deescalate common workplace conflict situations, build trust, and make better decisions.
- Clear examples and explanations of how phrasing will improve interactions.
- Critical communication tools to ensure workplace issues are addressed before they fester and become more difficult to manage.
- Findings, real-world cases, and inspiring stories from the World Workplace Conflict and Collaboration Survey of 5000+ people in more than 45 countries conducted by the authors.
Useful information, QR codes, and links can be found in the audiobook companion PDF download.
PLEASE NOTE: When you purchase this title, the accompanying PDF will be available in your Audible Library along with the audio.
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Narración:4 out of 5 stars 120
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Historia3.5 out of 5 stars 120
Learning how to maintain strong, harmonious work relationships is essential. Unfortunately, at some point in your career, you'll have to work with people whose personalities or habits make every interaction with them a trial. Communications expert Renee Evenson has written the definitive phrasebook on how to confront the situations that can arise when dealing with difficult personalities and bring about a positive outcome. Powerful Phrases for Dealing with Difficult People is packed with practical and easy-to-use tactic.
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3 out of 5 stars
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Good lessons, but lacking
- De Matthew Brandsema en 12-29-21
De: Renee Evenson
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Fire Your Hiring Habits
- Building an Environment That Attracts Top Talent in Today's Workforce
- De: Dr. John W. Mitchell
- Narrado por: Dr. John W. Mitchell
- Duración: 6 h y 21 m
- Versión completa
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General4 out of 5 stars 4
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Narración:4.5 out of 5 stars 3
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Historia4 out of 5 stars 3
Recruitment methods now include LinkedIn, algorithms, and attracting top talent through the types of flexibility, benefits, and environment the modern workforce demands. From rethinking certifications and degrees to work-from-home options and many other innovations, John W. Mitchell, Ph.D., will challenge you to Fire Your Hiring Habits! As a thought leader in the electronics industry, John brings a global perspective and openness to the ever-changing ways (and places) we work.
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5 out of 5 stars
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A great people-first approach to business
- De Stephen en 06-22-23
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Perfect Phrases for Dealing with Difficult People
- Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities
- De: Susan Benjamin
- Narrado por: Caroline Miller
- Duración: 4 h y 38 m
- Versión completa
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General2.5 out of 5 stars 11
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Narración:2.5 out of 5 stars 10
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Historia2.5 out of 5 stars 10
Whether it's hiring employees or creating teams, the Perfect Phrases series has the tools for precise, effective communication in any situation. With Perfect Phrases books, you have all the phrases you need to get things done, right at your fingertips!
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3 out of 5 stars
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meh
- De L. DeSantis en 08-28-22
De: Susan Benjamin
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Beating the Workplace Bully
- A Tactical Guide to Taking Charge
- De: Dr. Lynne Curry
- Narrado por: Nicol Zanzarella, Christopher Lane
- Duración: 7 h y 35 m
- Versión completa
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General4.5 out of 5 stars 76
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Narración:4.5 out of 5 stars 62
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Historia4.5 out of 5 stars 61
Bullies aren't limited to the playground. These days, they roam our offices and can be found everywhere from break rooms to boardrooms. They don't steal your lunch money, but they can make your work life a living hell - and even ruin your career. Whether the bully is a boss or a coworker...whether you're the target of manipulation, intimidation, verbal abuse, or deliberate humiliation, Beating the Workplace Bully will show you how to fight back.
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5 out of 5 stars
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Taking A Stand
- De dreamon2177 en 07-10-16
De: Dr. Lynne Curry
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How to Be a Leader
- 15 Minutes a Day to Establish Communication, Resiliency, Creativity, and Humility
- De: David M. Cote
- Narrado por: David M. Cote
- Duración: 2 h y 40 m
- Versión completa
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General5 out of 5 stars 1
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Narración:5 out of 5 stars 1
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Historia5 out of 5 stars 1
What qualities come to mind when you think about a good leader? Good listener, empathetic, good communication skills, humble, and clear expectations. Whether you're leading a small or large team, How to Be a Leader by former Honeywell CEO David Cote is a resource that will help you become the leader everyone respects and follows.
De: David M. Cote
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Unleash Your Transformation
- Using the Power of the Flywheel to Transform Your Business
- De: Marco van Kalleveen
- Narrado por: Zack Sage
- Duración: 8 h y 26 m
- Versión completa
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General0 out of 5 stars 0
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Narración:0 out of 5 stars 0
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Historia0 out of 5 stars 0
UNLEASH YOUR TRANSFORMATION is an empowering book for business leaders. Change is the new norm as organizations need to stay ahead in an ever-faster-changing world. However, changing the status quo is hard and challenging. So how do you succeed? Unleash Your Transformation offers a unique holistic and pragmatic approach–The Transformational Flywheel–to make change at scale happen.
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The Asshole Survival Guide
- How to Deal with People Who Treat You Like Dirt
- De: Robert I. Sutton
- Narrado por: Robert I. Sutton
- Duración: 5 h y 59 m
- Versión completa
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General4 out of 5 stars 388
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Narración:4.5 out of 5 stars 326
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Historia4 out of 5 stars 326
The New York Times best-selling author of The No Asshole Rule reads his guide on how to preserve civility, sanity, and success when facing a business world full of difficult people. Since The No Asshole Rule became a national best seller a decade ago, Robert Sutton has been asked, in a thousand different ways, the best way to deal with an asshole. This new guide presents Sutton's signature prescriptive advice.
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2 out of 5 stars
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Situational Asshole Stories, with No Guidelines
- De Isaac en 03-18-18
De: Robert I. Sutton
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The First-Time Manager: Sales
- First-Time Manager Series
- De: Mike Weinberg
- Narrado por: Mike Weinberg
- Duración: 5 h y 51 m
- Versión completa
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General5 out of 5 stars 36
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Narración:5 out of 5 stars 31
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Historia5 out of 5 stars 31
As a top-performing sales professional, you know how to own your calendar, focus your energy, create opportunities, navigate the sales process, negotiate, and close deals. Yet, if you are like most new sales managers, there is still so much you don’t know and that can trip you up if you aren’t careful. Luckily, Mike Weinberg knows the pitfalls to avoid and mindset changes needed to successfully make the leap. This powerful new resource contains candid guidance on how to master your expanded responsibilities like a pro.
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5 out of 5 stars
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So much wisdom in one book!
- De Adam Allen en 09-11-23
De: Mike Weinberg
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Start. Scale. Exit. Repeat.
- Serial Entrepreneurs' Secrets Revealed!
- De: Colin C. Campbell
- Narrado por: Rob Graham
- Duración: 10 h y 5 m
- Versión completa
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General3.5 out of 5 stars 6
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Narración:3.5 out of 5 stars 6
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Historia3.5 out of 5 stars 6
Get inside the minds of 30+ experts, authors, and seasoned entrepreneurs and learn from their hard-earned lessons. Discover the winning patterns of successful businesses and apply them to your own startup. Build a competitive edge and protect your business with a proven formula to scale up, add zeros to your revenue and profits, and crush the competition. Avoid common pitfalls and master the art of hacking your way to growth.
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5 out of 5 stars
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Quite animated
- De Colin en 06-19-24
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The 8 Laws of Customer-Focused Leadership
- New Rules for Building a Business Around Today’s Customer
- De: Blake Morgan
- Narrado por: Blake Morgan
- Duración: 6 h y 20 m
- Versión completa
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General5 out of 5 stars 2
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Narración:4.5 out of 5 stars 2
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Historia4.5 out of 5 stars 2
In a rapidly changing world filled with uncertainties, one thing remains crystal clear: customers are increasingly fickle and no longer care about loyalty to any particular company. In addition, many well-intentioned companies are falling short of customer expectations, despite every organization’s potential for excellence.
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5 out of 5 stars
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Practical, current advice for CX and other leaders
- De Andy Z en 08-13-24
De: Blake Morgan
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Getting Along
- How to Work with Anyone (Even Difficult People)
- De: Amy Gallo
- Narrado por: Amy Gallo
- Duración: 7 h y 44 m
- Versión completa
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General4 out of 5 stars 55
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Narración:4.5 out of 5 stars 39
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Historia4 out of 5 stars 38
Work relationships can be hard. The stress of dealing with difficult people dampens our creativity and productivity, degrades our ability to think clearly and make sound decisions, and causes us to disengage. In Getting Along, workplace expert and Harvard Business Review podcast host Amy Gallo identifies eight familiar types of difficult coworkers—the insecure boss, the passive-aggressive peer, the know-it-all, the biased coworker, and others—and provides strategies tailored to dealing constructively with each one.
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3 out of 5 stars
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Getting Along
- De Anonymous User en 02-09-24
De: Amy Gallo
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The Power of Positive Confrontation
- The Skills You Need to Handle Conflicts at Work, at Home, Online, and in Life - Completely Revised and Updated Edition
- De: Barbara Pachter
- Narrado por: Barbara Pachter
- Duración: 8 h y 5 m
- Versión completa
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General4.5 out of 5 stars 114
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Narración:4.5 out of 5 stars 101
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Historia4.5 out of 5 stars 100
This book teaches you the vital skills you need to confront others, communicate effectively, and live a more conflict-free life. In this updated edition, communications expert Barbara Pachter shares a practical, step-by-step guide to tackling conflicts in any situation, including a new section on navigating sticky situations online.
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1 out of 5 stars
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DO NOT BUY THIS BOOK!!!
- De RC2019 en 02-11-19
De: Barbara Pachter
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Crucial Confrontations
- Tools for Talking About Broken Promises, Violated Expectations, and Bad Behavior
- De: Kerry Patterson, Joseph Grenny, Ron McMillan, y otros
- Narrado por: Barrett Whitener
- Duración: 4 h y 25 m
- Versión completa
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General4.5 out of 5 stars 45
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Narración:4.5 out of 5 stars 40
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Historia4.5 out of 5 stars 38
The authors of the New York Times best seller Crucial Conversations show you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing bad behavior. Discover skills to resolve touchy, controversial, and complex issues at work and at home - now available in this follow-up to the internationally popular Crucial Conversations.
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5 out of 5 stars
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Common sense- but if only everyone read this book
- De Carrie Fisher en 01-01-24
De: Kerry Patterson, y otros
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Powerful Phrases for Effective Customer Service
- Over 700 Ready-to-Use Phrases and Scripts That Really Get Results
- De: Renee Evenson
- Narrado por: Kelly D’Ambrosio
- Duración: 7 h y 58 m
- Versión completa
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General1 out of 5 stars 1
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Narración:0 out of 5 stars 0
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Historia0 out of 5 stars 0
Dealing with customers isn't easy, they aren't always right or even pleasant. Business author Renée Evenson ensures you’ll always have the right words to defuse tense interactions. Practical and insightful, this book ensures you’ll never again be at a loss for what to say to customers. In Powerful Phrases for Effective Customer Service, she covers 30 challenging customer behaviors and 20 common employee-caused negative encounters.
De: Renee Evenson
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Simply Said
- Communicating Better at Work and Beyond
- De: Jay Sullivan
- Narrado por: Jay Sullivan
- Duración: 5 h y 46 m
- Versión completa
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General4.5 out of 5 stars 523
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Narración:4.5 out of 5 stars 446
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Historia4.5 out of 5 stars 432
Simply Said is the essential handbook for business communication. Do you ever feel as though your message hasn't gotten across? Do details get lost along the way? Have tense situations ever escalated unnecessarily? It all comes down to communication. We all communicate, but few of us do it well. From tough presentations to everyday transactions, there is no scenario that cannot be improved with better communication skills. This book presents an all-encompassing guide to improving your communication.
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5 out of 5 stars
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Everyone who presents or is in a sales position should read this book!!
- De Ben Daughdrill en 12-04-17
De: Jay Sullivan
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Think Faster, Talk Smarter
- How to Speak Successfully When You're Put on the Spot
- De: Matt Abrahams
- Narrado por: Matt Abrahams
- Duración: 7 h y 11 m
- Versión completa
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General4.5 out of 5 stars 171
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Narración:4.5 out of 5 stars 152
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Historia4.5 out of 5 stars 152
Many of us dread having to convey our ideas to others, often feeling ill-equipped, anxious, and awkward. Public speaking experts help by focusing on planned communication experiences such as slide presentations, pitches, or formal talks. Yet, most of our professional and personal communication occurs in spontaneous situations that creep up on us and all too often leave us flustered and stumbling for words. Stanford lecturer, podcast host, and communication expert Matt Abrahams provides tangible, actionable skills to help even the most anxious of speakers succeed when speaking spontaneously.
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3 out of 5 stars
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For beginners
- De KnowlegeIsPower en 09-28-24
De: Matt Abrahams
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The Giant's Ladder
- The Science Professional’s Blueprint for Marketing Success
- De: Elizabeth Chabe
- Narrado por: Elsa Levytsky
- Duración: 4 h y 54 m
- Versión completa
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General0 out of 5 stars 0
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Narración:0 out of 5 stars 0
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Historia0 out of 5 stars 0
As a scientist or engineer, do you find the concept of marketing your work daunting? Are you struggling to get your scientific breakthrough the attention and success it deserves? The Giant's Ladder, by Elizabeth Chabe, offers a pathway to do just that. This guide is specifically crafted for scientists stepping into leadership roles, marketing professionals within scientific organizations, and communication experts in research institutions. It provides a clear, insightful approach to sharing and promoting scientific innovations, products, and services.
De: Elizabeth Chabe
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Resolving Conflicts at Work
- Ten Strategies for Everyone on the Job
- De: Kenneth Cloke, Joan Goldsmith, Warren Bennis - foreword
- Narrado por: Danny Campbell
- Duración: 14 h y 38 m
- Versión completa
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General4 out of 5 stars 8
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Narración:4.5 out of 5 stars 7
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Historia4 out of 5 stars 7
Resolving Conflicts at Work is a guide for preventing and resolving conflicts, miscommunications, and misunderstandings at work, including dozens of techniques for revealing how the inevitable disputes and divisions in the workplace are actually opportunities for greater creativity, productivity, enhanced morale, and personal growth. In the third edition of this text, all chapters are completely infused with additional content, updated examples, and new case studies.
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3 out of 5 stars
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Too wordy - too much of the same thing
- De CG en 08-03-22
De: Kenneth Cloke, y otros