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Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees | [Doug Lipp]

Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees

When it comes to world-class employees, few organizations rival Disney. Famous for their friendliness, knowledge, passion, and superior customer service, Disney's employees have been fueling the iconic brand's wild success for more than 50 years. How has Disney succeeded in maintaining such a powerful workforce for so many years? Why are so many corporations and executives drawn to study how Disney continues to exemplify service and leadership standards? The Disney University, founded by Van France, trains the supporting cast that helps create the world-famous Disney Magic.
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Publisher's Summary

When it comes to world-class employees, few organizations rival Disney. Famous for their friendliness, knowledge, passion, and superior customer service, Disney's employees have been fueling the iconic brand's wild success for more than 50 years.

How has Disney succeeded in maintaining such a powerful workforce for so many years? Why are so many corporations and executives drawn to study how Disney continues to exemplify service and leadership standards?

The Disney University, founded by Van France, trains the supporting cast that helps create the world-famous Disney Magic. Now, for the first time, the secrets of this exemplary institution are revealed. In Disney U, Doug Lipp examines how Van perpetuated Walt Disney's timeless company values and leadership lessons, creating a training and development dynasty. It contains never-before-told stories from numerous Disney legends. These pioneers share behind-the-scenes success stories of how they helped bring Walt Disney's dream to life.

Disney U reveals the heart of the Disney culture and describes the company's values and operational philosophies that support the iconic brand. Doug Lipp lays out 13 timeless lessons Disney has used to drive profits and growth worldwide for more than half a century.

To this day, the Disney University continues to turn out some of the most engaged, loyal, and customer-centered employees the business world has ever seen. Using the lessons outlined in Disney U will set your organization on a path of sustained success.

©2014 Doug Lipp (P)2014 McGraw-Hill Education

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    Christopher Mansfield, MA, United States 05-09-14
    Christopher Mansfield, MA, United States 05-09-14 Member Since 2014
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    "Great Book, narration sounds like a computer voice"
    Any additional comments?

    The content of the book itself is interesting and any Disney fanatic would like to hear about how their training was developed and progressed. The issue I have with the book is the narration as it sounds like the book was typed into a computer.

    0 of 0 people found this review helpful
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