How to Complain

...And Get What You Deserve

By: Deb Graham

Narrated by: Shelly vanderGaag

Length: 1 hr and 33 mins

Publisher's summary

Face it - we are a nation of complainers.

We complain when our team loses, when the TV program's dull, when the weather turns on us. We grumble about bad politicians and stupid laws and shoes that pinch. The average American complains an average of 20 times a day! You need to know how to complain effectively, to make your voice heard. A smart consumer will save money, time, and aggravation.

I'm surprisingly good at getting results. I have saved more money than I can tell you by not paying for faulty products, and even more by using the vouchers for free products that companies almost always send to me once I bring an issue to their attention.

This commonsense and humorous guide will show you how to get decent customer service; what you paid for, what you expect, no more, no less. I've included stories of customer service - and its opposite - as well as sample letters of complaint that will get the attention of the very people who can help you. Don't waste another dollar! This easy to follow program details how to get the best value for your money, and it's a lot more interesting than other consumer advocate books out there!

A product should perform as advertised. Services should be professional and timely. Let me show you how to complain, as needed, and actually make a difference. Listen to How to Complain...And Get What You Deserve!

©2013 Deb Graham (P)2017 Deb Graham

Highly entertaining and useful

I’ve been in hospitality since I was 15. I’ve worked for mom and pop spots major corporations, franchises, theme parks and major events as well. With over 27 years of experience most of it in management I must say this is a great book. It tells people how to complain effectively. I have been cursed at, screamed at, had drinks thrown at me, food thrown at me, I have received letters and emails that rant and rave. None of them are effective methods of complaining. This book is a great guideline for how to do it right. And as stated by the author, this will usually see your issue resolved better than expected. Most of all it pushes the compliments as well. Highly recommend this listen. I was voluntarily provided this free review copy audiobook by the author, narrator or publisher

Short Sweet and to the Point

This book was a great little find!

I have always envied those people who seem to always get the help they ask for while the rest of us don’t. This book gives you the strategies you need to make sure you aren’t taken advantage of by subpar service. It gives you the skills you need without tons of empty pages like most negotiation books.

The narrator had personality while maintaining a constant voice. Very good narration!

The only thing I would change is the title. While it is catchy, people don’t like to think they are complainers even if they are. So I think the title might drive some people away because they don’t want to be complainers. It almost drove me away which would have been a shame because the book was great!

I received a free copy of this book in return for an unbiased review.