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What the Customer Wants You to Know
- How Everybody Needs to Think Differently about Sales
- Narrated by: Dick Hill
- Length: 4 hrs and 17 mins
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What the Customer Wants You to Know
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Publisher's summary
More than ever, these days, the sales process often turns into a war about price: a frustrating, unpleasant war that takes all the fun out of selling. But there's a better way to think about sales, says best-selling author Ram Charan, who is famous for clarifying and simplifying difficult business problems.
Instead of starting with your product or service, start with your customer's problems. Focus on becoming your customer's trusted partner, someone he or she can turn to for creative, cost-effective solutions that are based on your deep knowledge of your customer's values, goals, and problems. This powerful book will teach you:
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"The most influential consultant alive." ( Fortune)
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What listeners say about What the Customer Wants You to Know
Average customer ratingsReviews - Please select the tabs below to change the source of reviews.
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Overall2 out of 5 stars
-
Performance2 out of 5 stars
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Story2 out of 5 stars
- Gerardo A Dada
- 05-02-16
Solution Selling for dummies
Solution selling has been around for many, many years. I am disappointed to read such a basic, almost obsolete book from Ram. The title is deceptive, the book is not about what the customer wants to know. It's about the basic concepts in complex sales process and the essence of solution selling.
The book starts with a story of a salesperson who leads with product and price and does not even understand who plays which role in the sales process. I don't believe there are companies who hire such people anymore. I expect the most basic sales department to do much better.
I am returning this book.
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Overall1 out of 5 stars
- Chris Reich
- 01-16-08
Old Stuff
If you've been operating from a cave for the past 10 years you might find some new thought here but the notion of protecting margins by adding value is at least a 10 year old concept.
I was very disappointed in this audio book. I can do a lot better myself!
Chris Reich
TeachU.com
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Overall1 out of 5 stars
- Teri
- 01-31-08
Rehash
I've heard this a million times, it is scary that my grandfather used to say all of those things. There is nothing new to this book unless you have been living in a cave for the last 20 years.
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