"The day this person left our company is considered an annual holiday!"
This quote, taken from Kusy and Holloway's research on toxic personalities, echoes the frustration and confusion that come from working with or managing an extremely difficult person. Just one toxic person has the capacity to debilitate individuals, teams, and even organizations.
Toxic Workplace! is the first book to tackle the underlying systems issues that enable a toxic person to create a path of destruction in an organization, pervading others' thoughts and energies, even undermining their very sense of well-being. Based on all-new research with over 400 leaders, many from the Fortune 500 list, this book illustrates how to manage existing toxic behaviors, create norms that prevent the growth or regrowth of toxic environments, and ultimately design organizational communities of respectful engagement.
Kusy and Holloway's research reveals the warning signs that indicate a serious behavioral problem and identifies how this toxicity spreads in systems with long-term effects on organizational climate, even after the person has left. Their two-year, cutting-edge research study provides very specific actions that leaders need to take to reduce both the intensity and frequency of toxic personalities at work. No other book provides this menu of options from a systems perspective with practical relevance in real work situations.
You'll learn how to identify the toxic personality and describe the leader reactions and approaches that typically don't work. Toxic Workplace! provides hands-on approaches that work with research-based strategies at the individual, team, and organizational level. Toxic Workplace! will provide new insights on how leaders lead, how organizational cultures sustain themselves, and how teams deal with toxic personalities.
©2009 John Wiley & Sons, Inc (P)2012 Audible, Inc.
The narrator is the one redeeming factor for this book. She sounds like Kathleen Turner. It's strange to have this husky voice reading the book, but it makes the content more engaging. The first half of the book is more useful for general employees, but it does not offer ways for individuals to make change. It is depressing because you find yourself nodding your head at the examples and saying, "yes yes, I have worked what someone like that" or "yes yes I have done that to avoid that person" but you aren't offered a way to change.
The second half of the book is geared toward leaders and HR professionals. I am not one of those people. The discussion about creating corporate values makes me roll my eyes. It isn't as useful for existing companies...especially those that are part of a big multi-national corporation.
I found that I wished my old bosses would have read this book and taken its points to heart. I am one of the people the book talks about who leaves a job to escape toxic individuals. I am that heightened turnover. If only my bosses had read this book. And that's the problem with this book. It leaves you frustrated if you have no ability to change the work environment.
As an aside, the book acknowledges that there are psychological issues that may be driving behavior. Many of the individuals that are described could be categorized as borderline or sociopaths. The book "The Sociopath Next Door" is more useful for individuals dealing with "toxic" people in the workplace than this book. This book is for leaders that need to follow the rules. The Sociopath Next Door is for coworkers that need to learn how to deal with these chaotic individuals.
Perhaps. a quick read / listen, straightforward presentation of the material.
Maybe. Subject matter dependent.
Prefer in non-fiction
Add "Wait it out" to the prevailing "Adapt or Get out" mindset.
I bought this book because I wanted to understand some of the soft issues behind an under-performing division. I can see that removing toxicity is nothing more than a messy chore.Leaner organizations demand less formalized management structures, leading to fewer people to manage s.o.p.s, and processes improvements. If there are fewer managers available to monitor processes, who is available to monitor the chore of turning toxicity into productivity?
The bulk of this book is devoted to understanding the toxic workplace and the toxic employee. There are blueprints for change, and information that change is neither swift nor permanent. Change is a commitment. I would have liked more strategies on managing up i.e. toxic boss. While there is information, there aren't many strategies. It all leads me to the conclusion that toxicity is simply a moving target. Find out what motivates the individual, engage that...and the individual will zig. Engage again along the new path and they will zag. The toxic individual will do anything to deflect personal responsibility onto external factors such as things, people and often subordinates while crediting themselves with superior performance numbers, plans and foresight in the boardroom. Call it herding cats, nailing jello to a tree, call it dealing with a toxic person / environment...it's all pretty much the same.
I'm not sure why these people are the way they are. Do they fear change? Are they afraid that they will be exposed as poor employees? Do they believe everything they do is correct? Unless you're a psychologist, do any of the reasons for their behavior matter? Not really. Even within occasional moments of clarity and reason with toxic individuals, expect to meet oppositional behavior throughout your relationship with the person / people / organization.In my experience, and confirmed to an extent in the book, these toxic people and things know how to do one thing exceptionally well - get what they want. They will exploit, alter, pervert, deflect, and manipulate in order to achieve their goal. This is expert level petulance.
If you read the book, and most other sources, what you see time and time again is something like "the toxic employees were there for XX years, reducing productivity, stunting growth and causing an unusually high percentage employee turnover." Meaning - they are in it for the long haul. If you think you are going to "expose" their toxic behahior, think again.
Whether a superior or a subordinate, toxic people are usually professional at being toxic. They have been toxic, been rewarded for their toxicity and like chameleons have learned how to adapt their toxic behaviors to many situations. This may be your first go at them, but they have seen tens, maybe hundreds of people like you come and go before ever had your first interaction with them. Unless cultural change within the organization is underway, be prepared for very little to happen for a very long time.
The author has toxic personalities down to a science. I have encountered so many of these scum bags in the work place. All of her descriptions reminded me of real life experiences that I have encountered. I have worked in nursing for many years and when she said that her research showed it as one of the top toxic professions I couldn't have agreed with her more. I like how the author addressed the fact that often the powers that be in the company will ignore toxic people and that many of the hostile behaviors that they engage in although very damaging are committed in such insidious and sneaky ways that it is difficult to report them and for management to punish them, which leaves the victims of this behavior even more victimized. My only problem with the book is that it didn't seem to offer any real solutions on how to deal with this problem. I agree with all of her analysis, facts, descriptions etc, but now what can we do to protect ourselves?
This book clearly illuminates how toxic people (especially people in authority) in the workplace can create entrenched systems and beliefs that may last for years, even after the toxic employee's removal. Such results include stifled creativity, afraid of voicing true opinions in the company's best interest, mistrust of co-workers, social/emotional scars for co-workers and their families, costs of lost productivity due to co-worker's focus on protection and damage control, cost of re-training workers who finally leave, and lack of growth in the company.
The No-Asshole Rule. Explains why top companies like Intel get of rid of individual high performers who can't work collaboratively making the company less competitive and financially successful in the long run.
I enjoyed her narration; friendly, interesting, and informative.;
How a toxic administrator can leave long-reaching damage that may take years to reverse.
A great book which made me aware of the sharks among us in the workplace who need to be weeded out in order for companies to stay innovative, productive, and competitive.
This book focuses on 'complainers'. If you are being mobbed or bullied at work, it will make you feel worse. If you are HR, you'll be given some pretty poor information that may have you making poor decisions. There are plenty of other great books out there, I wouldn't pick this one.
Wish I could get my money back.
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