For business leaders and public figures in any arena, The Speed of Trust offers an unprecedented and eminently practical look at exactly how trust functions in our every transaction and relationship - from the most personal to the broadest, most indirect interaction - and how to establish trust immediately so that you and your organization can forego the time - killing, bureaucratic check - and - balance processes so often deployed in lieu of actual trust.
©2008 Stephen M.R. Covey; (P)2008 Franklin Covey Co.
Marty Jacobs consults in the areas of strategic planning, board governance, leadership development, and community engagement.
Covey describes trust as being based on character and competence, where character is required and competence is situational. He uses financial terms as a concrete way to convey the cost of low trust and the benefit of high trust, describing the former as a trust tax and the latter as a trust dividend. The quickest way to make a withdrawal, he insists, is to violate a behavior of character, and the quickest way to make a deposit is to demonstrate a behavior of competence. He goes on to detail seven low trust taxes (redundancy, bureaucracy, politics, disengagement, turnover, churn, and fraud) and seven high trust dividends (increased value, accelerated growth, enhanced motivation, improved collaboration, stronger partnering, better execution, and heightened loyalty).
Covey also outlines what he characterizes as five waves of trust: self-trust, relationship trust, organizational trust, market trust, and societal trust. For each of these waves, he applies the concept of the four cores (integrity, intention, capabilities, and results) and the thirteen behaviors of high-trust leaders (talk straight, demonstrate respect, create transparency, right wrongs, show loyalty, deliver results, get better, confront reality, clarify expectations, practice accountability, listen first, keep commitments, and extend trust). The book includes a multitude of practical applications and pushes the reader to reflect on his or her own behavior.
Despite the fact that I have recommended this book, I do so with some caveats. Although I generally like it when an author reads the book, that was not the case for this one. Covey is a Harvard MBA, but I was astounded at the number of mispronunciations. His reading style has a hesitating tempo to it that comes across as patronizing, and his incessant family examples are over the top. He's a business man, not a family therapist. Those examples got very tiresome. Still, there are nuggets in the book.
I have listened to ~30 audible selections over the past year. Though I had read reviewers' comments concerning poor narration, I never thought a bad narrator could undermine the content of a book so greatly.
Mr. Covey is probably a really nice guy, but is simply a poor reader. The choppy, uneven flow made me wish I would have purchased the book rather than listening to it.
Recommendation: Please listen to the sample audio prior to purchasing. (I will from now on.)
While some have commented on not liking Covey's style of narration, I didn't mind that but really disliked the alternative narrator.
The book also seemed very repetitive as if it is trying to fill more pages than it would naturally.
Strongly agreed with and found the concept informative about how big a role trust plays but the shallowness of a lot of the material later on and the other narrator's affected tone made it an unpleasant experience overall.
Computer Programmer and Worship Leader. Have enjoyed reading since my mom got me hooked on Nancy Drew and Agatha Christie prior to my teen years. My brother got me hooked on audio books after I started having a longer commute to work. Love a variety of genres.
This book was a pleasant surprise. There is much truth to what Covey says in this book, both about how trust changes everything and how to increase your "trust" quotient in life and in the office. It is also interesting how the principles in this book apply to virtually everything in life: Marriage, Church and Family, relationships between nations, etc..... This was recommended by my boss and I'm truly glad I read (or more accurately listened to ) it. Well worth your time!
Cut, cut, and more cut.
Yes, Stephen MR Covey is long winded, and redundant.
90% of every chapter.
Buy the Cliff's Notes.
Say something about yourself!
Yes, but they've got to listen well and long as this is a long but challenging look at why trust is so important in all our lives.
Trust is shown to be what it was intended to be, the king-pin that creates and holds together relationships of all stripes.
His thinking and clear wording make one stop and self-evaluate.
No, but it did force me to think and rethink.
But delivery a bit monotone making concentration difficult. May be better served with a print version. At the very least try bite size portions.
This will need several listens to take it all in! Examining how expensive lack of trust is, and how prevalent , gives good ground to reflect personally how many areas in our life are affected. I like the " taxes vs dividend analogy. Also, the many examples of how quickly trust can be regained if damaged .
Stephen M.R. Covey has done something I would not have imagined possible; he has taken the ideas and concepts forwarded by his father and improved upon them. By focusing perception through the lens of trust, Covey manages to both shine new light on the 7 habits his father talked about and highlight that the approach is a practical, reality based one. It's a book I listen to at least once a quarter, a wonderful way to refocus myself on what's really important in business and life.
Covey's quick breakdown of the benefits of trust (high trust = high speed and reduced costs whereas low trust = low speed and increased costs) was inspired. I had never before been able to see the true value of trust that quickly and succinctly.
I have noticed in some of the other comments two consistent criticism's of this audio presentation, and I wanted to offer thoughts about both of them.
The first is that the material throughout the book is repetitive, that the book could have been much shorter. While I do not disagree the book could have been shorter, as a teacher I also understand the value of repetition when learning a new concept. In this case, I thought the revisiting of concepts and ideas throughout the book was done for the purpose of reinforcement, and that the reinforcement was both varied an effective.
The other criticism I have read is about Mr. Covey's voice. reading this concern almost kept me from buying this audio book. I am glad I disregarded the criticism. While Mr. Covey is certainly not a professional voice, I found hearing him deliver his own ideas beneficial. I did not find his delivery at all distracting. I know this is very much a matter of personal preference, but to those who have read some of the comments about the author's delivery here with trepidation, I would encourage them to give this presentation a chance. I think most will be pleased they did.
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