The retail world is undergoing a fundamental transformation. Rapidly evolving technology, globalization, and a saturated marketplace offer consumers instant access to thousands of equally compelling products and services, creating unprecedented levels of expectation. The impact of these changes is so profound that 50 percent of today's retailers and consumer companies will not survive it. Traditional business models will become extinct, and the relationship between vendors and consumers will shift dramatically.
Here, industry experts Robin Lewis and Michael Dart identify the forces behind these changes and look at the retail heroes of today and tomorrow to see how their business models are responding to the modern marketplace. They profile industry giants such as VF Corporation (owner of Wrangler and The North Face), Starbucks, and Ralph Lauren, as well as cutting-edge favorites like Apple, Gilt Groupe, and Amazon, to uncover why some retailers are so successful at reaching today's increasingly elusive and demanding customer while others miss the mark by a mile. What they find are three crucial factors that determine whether businesses win or lose:
This essential formula, Lewis and Dart argue, is responsible for virtually every retail success story of the past few decades. So while the landscape may never look the same, The New Rules of Retail gives business leaders the tools they need to not only survive, but thrive.
©2010 Robin Lewis and Michael Dart (P)2011 Audible, Inc.
"The New Rules of Retail offers a thought-provoking and compelling perspective on the future of the industry. Both traditional retailers and e-commerce competitors will find the principles outlined by Lewis and Dart relevant to their needs. A must read." (John Donahoe, CEO, eBay)
"Despite retail being the driving force of our economy, little has been written about the industry that truly captures its past, present, and future. This book provides tremendous clarity and insight, and should become required reading for retail managers, senior executives and their boards." (Mark A. Cohen, Professor of Marketing, Columbia Business School and Former Chairman/CEO, Sears Canada Inc.)
"The authors bring solid credentials to their forecast of the coming retail landscape, and they provide plenty of interesting material for readers on both sides of the cash register.” (Kirkus)
Lewis and Dart have provided a great service to the general reader and those interested in the contemporary retail environment. They place US-based retail in historical context, explain where the industry is now and what the future may hold. Now, if you have noticed a dramatic change in access to the retail experience over the past few years, you are not alone. Lewis and Dart explain what this environment means. Individuals interested in the US economy, retail in general, political and social trends in the country, will be rewarded for reading this book. Those more close involved in retail or knowledeable may find this book less helpful. Both groups will find the speculations about the future of retail in the US thought provoking. The narration of Brian O'Neill is very good.
A lot has happened in retail in the last 6 years since this was published. An updated edition would be interesting. That said, the major trends are still relevant. It is worth a read for anyone in retail management.
The narrator was a bit sleep inducing. Speeding up the reading pace to 2x helped.
Reading-Listening to book gives one a good grasp of marketing jargon. Basic material repeated 50 different ways. At least one name brand mispronounced. Good use of brand and company examples to support theses. Good use of background stories and company histories.
errObviously I like to read have a wide varied interest Have lived in the South most of my life and travelled extensively.
Enjoyed the topic ideas were well presented.
Explain very well what has been happening to different levels of retail
I found the audiobook extremely helpful as an overview of the retail industry and it inspired some interesting concepts that I could implement in my own online retail business, with some helpful thoughts on the trends that might be happening moving into the future.
I didn't learn anything.
Write about something interesting.
The narrator did a fine job.
It sometimes had an interesting perspective about various company strategies.
I tried really hard to make it though to the end but it was just way too dull.
Yes, it is a very thought provoking book that will put the current retail upheaval into perspective and its historical context
The history of retail combined with the research on current successes and failures.
This is a great book on how technology and social and demographic changes have shaped retail selling through history and how the internet is changing everything now. For those who are interested in where it may lead this book provides a strong basis for speculation.
Report Inappropriate Content