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The Four Things a Service Business Must Get Right (Harvard Business Review) | [Frances X. Frei]

The Four Things a Service Business Must Get Right (Harvard Business Review)

An extensive study of the world's best service companies reveals the principles on which they're built. From the April 2008 issue of Harvard Business Review.
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Publisher's Summary

An extensive study of the world's best service companies reveals the principles on which they're built.

From the April 2008 issue of Harvard Business Review.

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©2008 by the President and Fellows of Harvard College, All Rights Reserved; (P)2008 Audible Inc.

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    Amazon Customer Pretoria, South Africa 04-16-15
    Amazon Customer Pretoria, South Africa 04-16-15 Member Since 2012
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    "Unimpressive"

    Very basic/elementary summary. I found the work of very little usefulness both at a tactical or strategic level. The 4 elements are not clearly indicated. This belies the title. Waste of time and money.

    0 of 0 people found this review helpful
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    Douglas Caribou, ME, United States 10-30-11
    Douglas Caribou, ME, United States 10-30-11 Member Since 2011
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    "Great listen for the price"

    I enjoy HBR articles - there's always some insight you can get through a read, or in this case, a listen. Some good thoughts and insights.

    0 of 0 people found this review helpful

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