We are currently making improvements to the Audible site. In an effort to enhance the accessibility experience for our customers, we have created a page to more easily navigate the new experience, available at the web address www.audible.com/access.
Call anytime(888) 283-5051
The Four Things a Service Business Must Get Right (Harvard Business Review) | [Frances X. Frei]

The Four Things a Service Business Must Get Right (Harvard Business Review)

An extensive study of the world's best service companies reveals the principles on which they're built. From the April 2008 issue of Harvard Business Review.
Regular Price:$1.95
  • Membership Details:
    • First book free with 30-day trial
    • $14.95/month thereafter for your choice of 1 new book each month
    • Cancel easily anytime
    • Exchange books you don't like
    • All selected books are yours to keep, even if you cancel
  • - or -

Your Likes make Audible better!

'Likes' are shared on Facebook and Audible.com. We use your 'likes' to improve Audible.com for all our listeners.

You can turn off Audible.com sharing from your Account Details page.

OK

Publisher's Summary

An extensive study of the world's best service companies reveals the principles on which they're built.

From the April 2008 issue of Harvard Business Review.

Want more Harvard Business Review?
Subscribe for one month or 12 months.
Get the latest issue.
Check out the complete archive.

©2008 by the President and Fellows of Harvard College, All Rights Reserved; (P)2008 Audible Inc.

What Members Say

Average Customer Rating

3.6 (59 )
5 star
 (16)
4 star
 (17)
3 star
 (16)
2 star
 (9)
1 star
 (1)
Overall
3.5 (35 )
5 star
 (10)
4 star
 (8)
3 star
 (9)
2 star
 (6)
1 star
 (2)
Story
3.5 (34 )
5 star
 (8)
4 star
 (9)
3 star
 (12)
2 star
 (3)
1 star
 (2)
Performance
Sort by:
  •  
    Douglas Caribou, ME, United States 10-30-11
    Douglas Caribou, ME, United States 10-30-11 Member Since 2011
    HELPFUL VOTES
    12
    ratings
    REVIEWS
    3
    3
    FOLLOWERS
    FOLLOWING
    1
    0
    Overall
    Performance
    Story
    "Great listen for the price"

    I enjoy HBR articles - there's always some insight you can get through a read, or in this case, a listen. Some good thoughts and insights.

    0 of 0 people found this review helpful
  • Showing: 1-1 of 1 results

    There are no listener reviews for this title yet.

Report Inappropriate Content

If you find this review inappropriate and think it should be removed from our site, let us know. This report will be reviewed by Audible and we will take appropriate action.

CANCEL

Thank You

Your report has been received. It will be reviewed by Audible and we will take appropriate action.