In The Customer Service Revolution, DiJulius points out how numerous companies have made customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this customer service revolution, people are being treated differently, better, and in ways like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the customers - which ultimately permeates into people's personal lives at home and in their communities.
Can the way you run your business or treat your customers have an effect on the world at large? John DiJulius will show you just that! Drawing on years of experience consulting with the top customer service companies around the world and his role building his first business, John Robert's Spa, into one of the top 20 salons in the US, DiJulius will show you exactly how to create your very own customer service revolution and make price irrelevant.
©2015 John R. DiJulius III (P)2016 John R. DiJulius III
This was an amazing book with amazing case studies and examples on how to implement those into a business. The always and never a were great along with the customer service vision. Great listen.
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