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Setting the Table: The Transforming Power of Hospitality in Business | [Danny Meyer]

Setting the Table: The Transforming Power of Hospitality in Business

Danny Meyer started Union Square Cafe when he was 27, with a good idea and scant experience. He is now the CEO of one of the world's most dynamic restaurant organizations, one that includes 11 unique dining establishments, each at the top of its game. How did he do it? How has he consistently beaten the odds in one of the toughest trades around?
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Publisher's Summary

Danny Meyer started Union Square Cafe when he was 27, with a good idea and scant experience. He is now the CEO of one of the world's most dynamic restaurant organizations, one that includes 11 unique dining establishments, each at the top of its game. How did he do it? How has he consistently beaten the odds in one of the toughest trades around?

In this landmark book, Danny shares the lessons he learned while developing the winning recipe for his way of doing business � what he calls "Enlightened Hospitality". This innovative business philosophy emphasizes putting the power of hospitality to work in a new and counterintuitive way: the first and most important recipients of hospitality are the people who work for you. In descending order of priority, the next most important receivers of hospitality are guests, the community, suppliers, and investors. This way of setting priorities stands more traditional business models on their heads, but Danny considers it the foundation of every success he and his restaurants have had.

Full of behind-the-scenes history on the creation of Danny's most famous restaurants, and the anecdotes, advice, and lessons he has accumulated on his long and ecstatic journey to the top, Setting the Table is a treasure trove of innovative insights applicable to any business or organization.

©2006 Danny Meyer; (P)2006 HarperCollins Publishers Inc.

What the Critics Say

  • Audie Award Finalist, Non-fiction, Abridged, 2007

"This honest, modest book will appeal most to foodies and aspiring restaurateurs but also offers insight for entrepreneurs in any industry." (Publishers Weekly)

What Members Say

Average Customer Rating

4.2 (200 )
5 star
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2 star
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1 star
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Overall
4.2 (127 )
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3 star
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1 star
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Story
4.3 (129 )
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 (60)
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3 star
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2 star
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1 star
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Performance
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  •  
    Jay Oliver, British Columbia, Canada 12-04-07
    Jay Oliver, British Columbia, Canada 12-04-07 Member Since 2013
    HELPFUL VOTES
    6
    ratings
    REVIEWS
    7
    2
    FOLLOWERS
    FOLLOWING
    0
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    Overall
    "Solid"

    If you are looking for a how to book, this is not it. But it is a solid book providing a foundation of concepts that have allowed one man to succeed in an industry where many fail. i would have preferred a little more of the drier materials like the guts of the business, but over all i was impressed with it, a good read.

    4 of 4 people found this review helpful
  •  
    Jackie Pittsburgh, PA, USA 09-22-08
    Jackie Pittsburgh, PA, USA 09-22-08
    HELPFUL VOTES
    7
    ratings
    REVIEWS
    2
    2
    FOLLOWERS
    FOLLOWING
    0
    0
    Overall
    "Inspiring listen"

    I love to hear about people undaunted by all the reasons something isn't a "practical" idea, who do it with passion and succeed beyond their wildest hopes. A happy, inspiring listen.

    3 of 3 people found this review helpful
  •  
    Deborah J. Rollins 06-16-15
    ratings
    REVIEWS
    4
    3
    Overall
    Performance
    Story
    "Great "Hands On" Experience"
    What did you love best about Setting the Table?

    I love the 'in the trenches' view of what makes his restaurants successful


    What was one of the most memorable moments of Setting the Table?

    The best parts were when he LEARNED from his mistakes and applied that knowledge to his business model


    Have you listened to any of Danny Meyer’s other performances before? How does this one compare?

    No


    Did you have an extreme reaction to this book? Did it make you laugh or cry?

    Laugh ... and take NOTES!


    Any additional comments?

    I love to hear success stories from someone who actually DOES the WORK.

    0 of 0 people found this review helpful
  •  
    Kim McMahon 04-15-15
    Kim McMahon 04-15-15 Member Since 2008
    ratings
    REVIEWS
    5
    2
    Overall
    Performance
    Story
    "One of the best management books I've ever read"
    What did you like best about this story?

    Danny Meyer is an outstanding manager and I truly respect his style. I believe the book is just not for a restaurateur, but transcends many different types of businesses. I own and operate a fitness center and I just gobbled up Meyer's advice for our company. In addition, I recommended the book to 2 other friends who manage totally different types of business, a large General Contracting firm and Interior Plant Service. I hope they read it!


    0 of 0 people found this review helpful
  •  
    Lisa 04-07-15
    Lisa 04-07-15 Member Since 2015
    ratings
    REVIEWS
    3
    1
    Overall
    "Inspiring"

    This book is the best Hospitality book out there. I loved every minute of it

    0 of 0 people found this review helpful
  •  
    Atlantis 04-01-15
    Atlantis 04-01-15 Member Since 2015
    ratings
    REVIEWS
    1
    1
    Overall
    "Lighthearted and informational"

    This was an easy book to listen to, great insight into the mind of the writer and his values. Useful for any person in the hospitality industry at any any level.

    0 of 0 people found this review helpful
  •  
    Christopher Brooks 02-24-15 Member Since 2012
    ratings
    REVIEWS
    3
    1
    Overall
    Performance
    Story
    "Must read for the restaurant pro"

    Danny has a gift when reminding us about everything we thought we already new. Not alot of new ideas, just an elegant retelling of the story and ideas that we should have known already.

    0 of 0 people found this review helpful
  •  
    Ken 01-04-15
    Ken 01-04-15 Member Since 2004
    ratings
    REVIEWS
    10
    3
    Overall
    Performance
    Story
    "becoming gracious"

    A book read by the author naturally highlights what is important to the author see you can't help but get more out of it.

    0 of 0 people found this review helpful
  •  
    Elias Papadopoulos Boston, Ma 12-01-14
    Elias Papadopoulos Boston, Ma 12-01-14 Member Since 2012
    ratings
    REVIEWS
    57
    4
    Overall
    Performance
    Story
    "I wanted more....."
    What did you love best about Setting the Table?

    I love the concept of hospitality service.


    How would you have changed the story to make it more enjoyable?

    I wish Danny got into more details of how he does things instead of just telling us the story of what he has done.


    0 of 0 people found this review helpful
  •  
    Matthew CARMEL, IN, United States 01-03-15
    Matthew CARMEL, IN, United States 01-03-15 Member Since 2011
    HELPFUL VOTES
    5
    ratings
    REVIEWS
    12
    6
    FOLLOWERS
    FOLLOWING
    0
    0
    Overall
    Performance
    Story
    "The hospitality standard book!!"

    Love this book. I listen to it every couple of months as a refresher. A must have book. Love it.

    0 of 1 people found this review helpful

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