We are currently making improvements to the Audible site. In an effort to enhance the accessibility experience for our customers, we have created a page to more easily navigate the new experience, available at the web address www.audible.com/access .
 >   > 
Sales through Service Audiobook

Sales through Service: Service Systems that Enhance Sales and Sales Systems that Enhance Service

Regular Price:$24.95
  • Membership Details:
    • First book free with 30-day trial
    • $14.95/month thereafter for your choice of 1 new book each month
    • Cancel easily anytime
    • Exchange books you don't like
    • All selected books are yours to keep, even if you cancel
  • - or -

Publisher's Summary

A sales audiobook like no other.

For too long sales has been too hard for both the seller and the customer: sellers have to sweat too much and customers have to lie too much. It's time for this to stop. Sales Through Service looks at every step of the sales process, turns it on its head, and examines it from the view of the customer. It does this by using four blindingly obvious principles of common sense and focusing on systemizing every step of the way, so customers get consistent and continually improving experiences. As a result they'll want to buy more.

©2014 Guy Arnold (P)2015 Guy Arnold

What Members Say

Average Customer Rating

4.0 (2 )
5 star
 (1)
4 star
 (0)
3 star
 (1)
2 star
 (0)
1 star
 (0)
Overall
4.5 (2 )
5 star
 (1)
4 star
 (1)
3 star
 (0)
2 star
 (0)
1 star
 (0)
Story
3.0 (2 )
5 star
 (1)
4 star
 (0)
3 star
 (0)
2 star
 (0)
1 star
 (1)
Performance
Sort by:
  •  
    Justin 07-31-15
    Justin 07-31-15 Member Since 2014
    ratings
    REVIEWS
    12
    2
    Overall
    Performance
    Story
    "Great information that is available everywhere."
    Would you say that listening to this book was time well-spent? Why or why not?

    This book is more of a promotional item with beneficial information without buying additional products


    Who was your favorite character and why?

    None


    What didn’t you like about Guy Arnold and Nicholas Jackman ’s performance?

    It took me a while to get into this book and I continued to get annoyed with the continued pitch for their services and repetitive paragraphs. Literally repeating the same paragraphs over and over. I thought I was going crazy


    Was Sales through Service worth the listening time?

    Still worth listening to. Needs an update


    Any additional comments?

    Terrible performance, but if you can get through the repeating paragraphs you will gain some valuable insight into what should be common sense.

    0 of 0 people found this review helpful
Sort by:
  • Thorpes
    4/9/15
    Overall
    Performance
    Story
    "Repetitive with nothing new"

    At one point I thought that I had it on loop it kept repeating itself so much. I only got an hour in and that was plenty

    0 of 0 people found this review helpful

Report Inappropriate Content

If you find this review inappropriate and think it should be removed from our site, let us know. This report will be reviewed by Audible and we will take appropriate action.

Cancel

Thank you.

Your report has been received. It will be reviewed by Audible and we will take appropriate action.