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QBQ! The Question Behind the Question: What to Really Ask Yourself to Eliminate Blame | [John G. Miller]

QBQ! The Question Behind the Question: What to Really Ask Yourself to Eliminate Blame

The lack of personal accountability is a problem that has resulted in an epidemic of blame, complaining, and procrastination. No organization, or individual, can achieve goals, compete in the marketplace, fulfill a vision, or develop people and teams without personal accountability.
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Publisher's Summary

The lack of personal accountability is a problem that has resulted in an epidemic of blame, complaining, and procrastination. No organization, or individual, can achieve goals, compete in the marketplace, fulfill a vision, or develop people and teams without personal accountability.

John G. Miller believes that the troubles that plague organizations cannot be solved by pointing fingers and blaming others. Rather, the real solutions are found when each of us recognizes the power of personal accountability. In QBQ! The Question Behind the Question, Miller explains how negative, inappropriate questions like "Why do we have to go through all this change?" and "Who dropped the ball?" represent a lack of personal accountability. Conversely, when we ask better questions, QBQs, such as "What can I do to contribute?" or "How can I help solve the problem?" our lives and our organizations are transformed.

This remarkable and timely audiobook gives a practical method for putting personal accountability into daily action, with astonishing results: problems are solved, internal barriers come down, service improves, teamwork grows, and people adapt to change more quickly. It is an invaluable resource to anyone seeking to learn, grow, and change. Using this tool, each of us can add tremendous worth to our organizations and to our lives by eliminating blame, complaining, and procrastination.

©2004 QBQ, Inc.; (P)2004 Penguin Audio

What Members Say

Average Customer Rating

4.1 (345 )
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Performance
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  •  
    Ed Stuteville Charleston, TN 05-23-05
    Ed Stuteville Charleston, TN 05-23-05 Member Since 2000

    Ed

    HELPFUL VOTES
    18
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    6
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    "Absolutely profound ideas!"

    This book has all the knowledge needed to make any person or company turn around. As a corporate trainer, I have been preaching this sermon for years but like any other tool, the person reading it has to actually put the principles into practice.
    Personal accountability simply means that we stop blaming others for our problems and start looking to ourselves for the answer. We ask "How" and "What" questions that contain the word "I". "What can I do?" "How can I change...." It does not matter who caused the problem, "I" am the key to the solution.

    3 of 3 people found this review helpful
  •  
    c Milpitas, CA, United States 08-07-12
    c Milpitas, CA, United States 08-07-12 Member Since 2012
    HELPFUL VOTES
    4
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    33
    5
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    0
    0
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    Performance
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    "Additude Adjustment"
    Any additional comments?

    This is now a mandatory read for all new hires at my company. Great for those who like to have a pity party.

    2 of 2 people found this review helpful
  •  
    Amazon Customer 01-25-12
    ratings
    REVIEWS
    1
    1
    Overall
    Performance
    Story
    "Life Changing!"
    Would you recommend this audiobook to a friend? If so, why?

    It's such a simple concept, but that which we never normally think about. It's so easy to place blame before examining ourselves, and John really puts personal accountability into perspective. This audiobook is very easy to listen to, and will definetely put you into thinking mode. His words will resonate in your mind, in everything you do, and will get you to start asking the right questions.


    Which scene was your favorite?

    I liked John's story of sitting down to grab a bite to eat and having one of the employees go out of his way to get John a Coke even though it isn't normally served at that restaurant.


    1 of 1 people found this review helpful
  •  
    David Sheffield Lake, OH, United States 07-15-13
    David Sheffield Lake, OH, United States 07-15-13 Member Since 2011

    Say something about yourself!

    ratings
    REVIEWS
    7
    1
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    Story
    "Good Stuff!"
    Where does QBQ! The Question Behind the Question rank among all the audiobooks you’ve listened to so far?

    We really enjoyed listening to this book on our way back home from a long road trip. Took lots of notes (my son was driving) and look forward to sharing the message with many more in my consulting business.


    What’s an idea from the book that you will remember?

    I choose "Camp Accountability". I accept personal responsibility in my daily activities!


    0 of 0 people found this review helpful
  •  
    Ivy Sioux Falls, SD, USA 05-29-13
    Ivy Sioux Falls, SD, USA 05-29-13 Member Since 2005
    HELPFUL VOTES
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    18
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    "Short, Sweet, & Compelling"
    What made the experience of listening to QBQ! The Question Behind the Question the most enjoyable?

    The fact that while I was reading it, I could reflect on situations that i had recently encountered that I cold have changed, just by asking different questions of myself. The stories were interesting and easy to follow.


    What other book might you compare QBQ! The Question Behind the Question to and why?

    John Maxwell -- Today Matters, 25 Ways to Win with People, the Success Journey; Brian Tracy "Eat that Frog" , and are just a few select titles l would compare this with.


    Was this a book you wanted to listen to all in one sitting?

    Yes, and i listened to it twice.


    0 of 0 people found this review helpful
  •  
    Jason 01-07-13
    Jason 01-07-13

    Skeffonics

    ratings
    REVIEWS
    6
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    Story
    "Very practical for business and everyday life."
    Would you consider the audio edition of QBQ! The Question Behind the Question to be better than the print version?

    I prefer audio because I am a slow reader due to a health issue.


    What was one of the most memorable moments of QBQ! The Question Behind the Question?

    The contrast between the personal injury lawyer and the author.


    Which scene was your favorite?

    On the flight, the customer service attitude of the restaurant service person.


    Was this a book you wanted to listen to all in one sitting?

    Yes


    Any additional comments?

    Want more audio books, especially Christian titles.

    0 of 0 people found this review helpful
  •  
    Sam ABERDEEN, SD, United States 01-02-13
    Sam ABERDEEN, SD, United States 01-02-13 Member Since 2011

    A Road Warrior with a wide range of interests. Like books from Hitchhiking guides to a short history of nearly everything.

    ratings
    REVIEWS
    105
    1
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    Performance
    Story
    "Good Easy Read. Very helpful"
    Would you consider the audio edition of QBQ! The Question Behind the Question to be better than the print version?

    I did not read the print version.


    What other book might you compare QBQ! The Question Behind the Question to and why?

    I would compare it to the Fred Factor and other books working with Sales and Customer Service.


    Have you listened to any of John G. Miller’s other performances before? How does this one compare?

    This is the only book of Miller's that I have read, but would be interested in others in the future.


    Was this a book you wanted to listen to all in one sitting?

    I listened to it in one sitting. Very easy to follow and enjoyable.


    0 of 0 people found this review helpful
  •  
    Josh Alexandria, MN, United States 12-19-12
    Josh Alexandria, MN, United States 12-19-12 Member Since 2011
    ratings
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    8
    5
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    Story
    "You don't ask the right questions!"

    This is exactly what went through my head as I read this book. "Why didn't I think of asking that question?" "Man, that is such an obvious question." John G. Miller will definitely have you thinking about asking the right questions in order to help you succeed. This book should be read by everyone in a leadership role in your company.

    0 of 0 people found this review helpful
  •  
    Chris Newport, NC, United States 11-29-12
    Chris Newport, NC, United States 11-29-12
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    1
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    Story
    "it starts with me"
    What made the experience of listening to QBQ! The Question Behind the Question the most enjoyable?

    I do not enjoy reading as I loose focus however I am a good listener.. nice reader


    Have you listened to any of John G. Miller’s other performances before? How does this one compare?

    N/A


    If you were to make a film of this book, what would be the tag line be?

    No


    Any additional comments?

    good thoughts

    0 of 0 people found this review helpful
  •  
    Jose hialeah, FL, USA 09-13-09
    Jose hialeah, FL, USA 09-13-09
    ratings
    REVIEWS
    8
    1
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    "Taking responsability for where you are right now!"

    Great audio, if you want to be challenge to change your point of view in whatever situation you are in.

    0 of 0 people found this review helpful
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