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Michael Alter on Building Superior Customer Service Radio/TV Program

Michael Alter on Building Superior Customer Service

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Publisher's Summary

At SurePayroll, employees win money for making mistakes. Although this approach may seem a little backwards, Michael Alter, president of the payroll provider, says the only way to continue to grow is to change and try new things. And it may account for the company's fast growth, a three-year growth rate of 1.302 percent.

©2010 Michael Alter (P)2014 American Management Association International

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