What a customer wants these days is completely different from what customers wanted even five years ago. Since the emergence of the internet and even Amazon.com, the customers want immediate satisfaction, while still getting a warm and friendly experience from the vendor. Micah Solomon tells us about these best practices for customer service and even more in his new audiobook Exceptional Service, Exceptional Profit: The Secrets of Building a Five Star Customer Service Organization.
©2014 Micah Solomon (P)2014 American Management Association International
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