Mark Goulston, author of the new book Just Listen, published by AMACOM, joins us on Edgewise with some scripts and keywords to use to smooth out even the toughest conversations.
©2015 Mark Goulston (P)2015 American Management Association International
Anything that comes from Mark Goulston is great. This in particular put a lot of information on a small time frame. For those who read "just listen" this is a great way for a quick review and reinforcing knowledge
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