Revamped with new examples, stories, and research, this audiobook gives readers practical, proven ways to:
Filled with examples from service standard-setters, such as Fed-Ex, QVC, and others, Managing Knock Your Socks Off Service shows how to create great service on a day-to-day, real-time, every-time basis.
©2007 Chip R. Bell and Performance research Associates Inc.; (P)2008 Gildan Media Corp
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