Instead of constantly reinventing business models, lean thinkers go back to basics by asking what the customer really perceives as value. The next step is to line up value-creating activities for a specific product along a value stream while eliminating activities (usually the majority) that don't add value. Then the lean thinker creates a flow condition in which the design and the product advance smoothly and rapidly at the pull of the customer (rather than the push of the producer). Finally, as flow and pull are implemented, the lean thinker speeds up the cycle of improvement in pursuit of perfection. The first part of this book describes each of these concepts and makes them come alive with striking examples.
Lean Thinking clearly demonstrates that these simple ideas can breathe new life into any company in any industry in any country. But most managers need guidance on how to make the lean leap in their firm. Part II provides a step-by-step action plan, based on in-depth studies of more than fifty lean companies in a wide range of industries across the world.
Even those readers who believe they have embraced lean thinking will discover in Part III that another dramatic leap is possible by creating an extended lean enterprise for each of their product families that tightly links value-creating activities from raw materials to customer.
In Part IV, an epilogue to the original edition, the story of lean thinking is brought up-to-date with an enhanced action plan based on the experiences of a range of lean firms since the original publication of the book.
©1996, 2003 James Womack and Daniel Jones; (P)2003 Simon & Schuster Inc. All Rights Reserved. AUDIOWORKS is an imprint of Simon & Schuster Audio Division, Simon & Schuster Inc.
Applicability to a small service oriented business is difficult, but like any good education--sometimes you have to think out of the box. Worthwhile read/listen.
Book was largely focused on manufacturing without much practical application to service industries (health care, finance, etc.) Also, action plan in audio version was much more extensive (and relevent) that the 2003 print version. Why don't they match?
Report Inappropriate Content
If you find this review inappropriate and think it should be removed from our site, let us know. This report will be reviewed by Audible and we will take appropriate action.