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Leadership Lessons from a UPS Driver
- Delivering a Culture of We, Not Me
- Narrated by: Wayne Shepherd
- Length: 3 hrs and 30 mins
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Leadership Lessons from a UPS Driver
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Publisher's summary
UPS is a household name and one of the most highly regarded American corporations by customers and investors alike. Who hasn't been delighted by a right-on-time delivery, one of the 18 million UPS makes every day? Founded over 100 years ago, UPS has moved steadily up the Fortune 500 as so many other corporations have dropped off. So what's the company's secret? Just ask a driver!
Ron Wallace was a UPS driver for six years before he rose through the ranks to become president of UPS International. In other companies that might be extraordinary, but for UPS it's par for the course. UPS has a unique people culture. It's like a family. Package loaders call executives by their first names and vice versa. The company almost always promotes from within. Lifetime employment is common. Most employees own UPS stock. Wallace credits this spirit of "we, not me" with the company's success - and his own. As he puts it, working at UPS gave him a PhD in teamwork.
Instead of writing a typical business memoir that celebrates the leader as celebrity, Wallace shares vivid stories that focus on the people he worked with, the challenges they overcame, and the simple principles and practices that make up the UPS way. He exhorts his fellow leaders to grow their people, not just their business plans. The leadership style described in this book is simple and direct - and it works. The straightforward and easy-to-understand lessons provide a blueprint for an individual or company to build on past successes and adapt to future challenges. This is a must-listen for anyone aspiring to become a great leader.
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All In
- How the Best Managers Create a Culture of Belief and Drive Big Results
- By: Adrian Gostick, Chester Elton
- Narrated by: Adrian Gostick, Chester Elton
- Length: 6 hrs and 55 mins
- Unabridged
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Overall4.5 out of 5 stars 147
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Performance4.5 out of 5 stars 125
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Story4 out of 5 stars 123
To have any hope of succeeding as a manager, you need to get your people all in. Whether you manage the smallest of teams or a multi-continent organization, you are the owner of a work culture and few things will have a bigger impact on your performance than getting your people to buy into your ideas and your cause and to believe what they do matters. Based on their extensive consulting experience, the authors present a simple seven-step road map for creating a culture of belief.
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4 out of 5 stars
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Interesting Theories in Management
- By Nancy on 07-28-12
By: Adrian Gostick, and others
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Up Your Business
- 7 Steps to Fix, Build, or Stretch Your Organization
- By: Dave Anderson
- Narrated by: Dave Anderson
- Length: 6 hrs and 54 mins
- Unabridged
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Overall4.5 out of 5 stars 86
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Performance5 out of 5 stars 66
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Story5 out of 5 stars 64
You'll find the following in Up Your Business: effective interview questions and strategies; a sample ad that attracts eagles and weeds out turkeys; three dozen high-impact training strategies; the three keys to weeding out entitlement in your business; your three options for dealing with poor performers; how to create vision and strategy for your business; and much, much more!
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5 out of 5 stars
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Hard-hitting, Practical and Pithy Wisdom
- By Christopher on 11-22-11
By: Dave Anderson
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The High-Speed Company
- Creating Urgency and Growth in a Nanosecond Culture
- By: Jason Jennings, Laurence Haughton
- Narrated by: Jason Jennings
- Length: 6 hrs and 52 mins
- Unabridged
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Overall5 out of 5 stars 28
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Performance5 out of 5 stars 27
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Story4.5 out of 5 stars 27
Best-selling author Jason Jennings believes that urgency and speed are keys to the growth of any business. Leaders need to adapt and ignite their workplace cultures to prevent everyone from falling behind. Jennings draws on years of research and 11,000+ in-depth interviews with executives, business owners, and CEOs across the country to uncover how successful leaders build cultures that support constant innovation and growth.
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5 out of 5 stars
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Incredible testament to the spirit of positive growth and change
- By Alexandra d. on 04-05-23
By: Jason Jennings, and others
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Taking People With You
- The Only Way to Make Big Things Happen
- By: David Novak
- Narrated by: Sean Pratt
- Length: 6 hrs and 55 mins
- Unabridged
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Overall4.5 out of 5 stars 347
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Performance4.5 out of 5 stars 286
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Story4 out of 5 stars 284
David Novak learned long ago that you can't lead a great organization of any size without getting your people aligned, enthusiastic, and focused relentlessly on the mission. But how do you do that? There are countless leadership books, but how many will actually help a Taco Bell shift manager, a Fortune 500 CEO, a new entrepreneur, or anyone in between? Over his 15 years at Yum! Brands, Novak has developed a trademarked program he calls Taking People with You.
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2 out of 5 stars
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I would like to recommend this book... but can't.
- By Michael on 01-30-12
By: David Novak
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How Did That Happen?
- Holding People Accountable for Results the Positive, Principled Way
- By: Roger Connors, Tom Smith
- Narrated by: Lloyd James
- Length: 9 hrs and 53 mins
- Unabridged
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Overall4 out of 5 stars 96
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Performance4 out of 5 stars 61
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Story4.5 out of 5 stars 61
Drawing on case studies, many from client companies, the authors show how to establish clear expectations and manage the unmet expectations that inevitably occur. And they offer a positive, principled way that engages hearts and minds. This book can help people at every level---from senior executives to front-line workers---enjoy greater productivity, profitability, and job satisfaction.
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1 out of 5 stars
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HELP - How Can I Get The Lost Hours Back ?
- By Mike on 09-23-09
By: Roger Connors, and others
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Herding Tigers
- Be the Leader That Creative People Need
- By: Todd Henry
- Narrated by: Joe Hempel
- Length: 6 hrs and 26 mins
- Unabridged
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Overall4.5 out of 5 stars 199
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Performance4.5 out of 5 stars 162
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Story4.5 out of 5 stars 161
Successful leaders of creative teams have mastered the difficult transition from doing the work to leading the work, and this book shows how. Todd Henry picks up where The Accidental Creative left off and provides an indispensable handbook of on-the-ground, tactical advice for new managers of creatives.
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5 out of 5 stars
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Todd Henry is always on point for brilliance
- By Amazon Customer on 11-11-18
By: Todd Henry
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First, Break All the Rules
- What the World's Greatest Managers Do Differently
- By: Marcus Buckingham, Gallup Press, Jim Harter - foreword
- Narrated by: Mel Foster
- Length: 9 hrs and 51 mins
- Unabridged
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Overall4.5 out of 5 stars 1,323
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Performance4.5 out of 5 stars 1,071
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Story4.5 out of 5 stars 1,060
They actually have vastly different styles and backgrounds. Yet despite their differences, great managers share one common trait: They don’t hesitate to break virtually every rule held sacred by conventional wisdom. They don’t believe that, with enough training, a person can achieve anything he sets his mind to. They don’t try to help people overcome their weaknesses. And, yes, they even play favorites. In this longtime management bestseller, Gallup presents the remarkable findings of its massive in-depth study of great managers.
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3 out of 5 stars
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Content is dated
- By A. Yoshida on 09-09-19
By: Marcus Buckingham, and others
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The Oz Principle
- Getting Results Through Individual and Organizational Accountability
- By: Roger Connors, Tom Smith, Craig Hickman
- Narrated by: Wayne Shepherd
- Length: 8 hrs
- Unabridged
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Overall4.5 out of 5 stars 943
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Performance4.5 out of 5 stars 766
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Story4 out of 5 stars 766
The Oz Principle is the groundbreaking work that demonstrates the vital role of accountability in the achievement of business results and the improvement of both individual and organizational performance. With more than a half million copies sold, The Oz Principle has emerged as one of the most influential and useful business ideas of recent times. The Oz Principle shows how to overcome The Blame Game that is so prevalent in organizations today.
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1 out of 5 stars
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Trustless Accountability
- By Michael on 04-23-17
By: Roger Connors, and others
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Leadership Gold
- Lessons I've Learned from a Lifetime of Leading
- By: John C. Maxwell
- Narrated by: Henry O. Arnold
- Length: 7 hrs and 45 mins
- Unabridged
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Overall5 out of 5 stars 55
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Performance5 out of 5 stars 42
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Story5 out of 5 stars 41
John C. Maxwell wants to help you become the smartest leader you can be by sharing Leadership Gold with you. After nearly forty years of leading, Maxwell has mined the gold so you don't have to. Each gold nugget is contained in one of 26 chapters designed to be a six-month mentorship from the international leadership expert. Each chapter contains detailed application exercises and a "Mentoring Moment" for leaders who desire to mentor others.
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5 out of 5 stars
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Good Stuff
- By Afzal Chaudhry on 06-26-20
By: John C. Maxwell
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The Corner Office
- Indispensable and Unexpected Lessons from CEOs on How to Lead and Succeed
- By: Adam Bryant
- Narrated by: Oliver Wyman
- Length: 7 hrs and 21 mins
- Unabridged
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Overall4 out of 5 stars 81
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Performance4 out of 5 stars 66
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Story4 out of 5 stars 66
What does it take to reach the top in business and to inspire others? Adam Bryant of The New York Times decided to answer this and other questions by sitting down with more than 70 CEOs and asking them how they do their jobs and the most important lessons they learned as they rose through the ranks. Over the course of these extraordinary interviews, they shared memorable stories and eye-opening insights.
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5 out of 5 stars
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Don't wait to get this book.
- By Corey B. on 02-18-17
By: Adam Bryant
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Everybody Matters
- The Extraordinary Power of Caring for Your People Like Family
- By: Bob Chapman, Raj Sisodia
- Narrated by: Steven Menasche
- Length: 8 hrs and 51 mins
- Unabridged
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Overall4.5 out of 5 stars 375
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Performance4.5 out of 5 stars 316
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Story4.5 out of 5 stars 313
Starting in 1997, Bob Chapman and Barry-Wehmiller pioneered a dramatically different approach to leadership that creates off-the-charts morale, loyalty, creativity, and business performance. The company utterly rejects the idea that employees are simply functions to be moved around, "managed" with carrots and sticks, or discarded at will. Instead Barry-Wehmiller manifests the reality that every single person matters, just like in a family. That's not a cliché on a mission statement; it's the bedrock of the company's success.
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1 out of 5 stars
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A Much Better Read
- By Bob Burton on 12-14-18
By: Bob Chapman, and others
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The Leadership Secrets of Santa Claus
- How to Get Big Things Done in Your "Workshop"...All Year Long
- By: Eric Harvey
- Narrated by: Mel Foster
- Length: 2 hrs and 13 mins
- Unabridged
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Overall4 out of 5 stars 276
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Performance4 out of 5 stars 247
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Story4 out of 5 stars 249
Need a role model for effective leadership? Try Santa Claus! Imagine the endless challenges that running his operation poses. There's juggling employees, equipment, facilities, resources, production, letter reading, scheduling, the big delivery, keeping everyone jolly - and the list goes on. It's mind boggling! How does he do it all? What are his secrets to success?
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5 out of 5 stars
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Excellent!
- By T on 12-15-15
By: Eric Harvey
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It's Not About the Coffee
- Leadership Principles from a Life at Starbucks
- By: Howard Behar
- Narrated by: Malcolm Hillgartner
- Length: 4 hrs and 22 mins
- Unabridged
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Overall4.5 out of 5 stars 260
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Performance4.5 out of 5 stars 206
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Story4.5 out of 5 stars 208
Howard Behar is one of three top executives who have helped shape one of the most recognized companies in the world: Starbucks. A widely acclaimed leader, Behar, with his signature energy, smarts, high expectations, and belief in people, has become a symbol of the soul and candor of the Starbucks culture.
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5 out of 5 stars
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Top Level Leadership
- By ManifestingMango on 07-31-09
By: Howard Behar
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The Making of a Manager
- What to Do When Everyone Looks to You
- By: Julie Zhuo
- Narrated by: Karissa Vacker, Julie Zhuo
- Length: 7 hrs and 32 mins
- Unabridged
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Overall4.5 out of 5 stars 1,759
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Performance4.5 out of 5 stars 1,418
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Story4.5 out of 5 stars 1,410
Having managed dozens of teams spanning tens to hundreds of people, Julie Zhuo knows the most important lesson of all: Great managers are made, not born. The Making of a Manager is a modern field guide packed with everyday examples and transformative insights you need to be the kind of manager you wish you had.
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3 out of 5 stars
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Drink the Facebook Kool Aid
- By Amazon_Customer on 03-29-19
By: Julie Zhuo
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The Confidence Effect
- Every Woman's Guide to the Attitude That Attracts Success
- By: Grace Killelea
- Narrated by: Karen Saltus
- Length: 5 hrs and 20 mins
- Unabridged
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Overall4 out of 5 stars 89
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Performance4 out of 5 stars 73
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Story4 out of 5 stars 70
The Confidence Effect helps women speak out, take risks, and assume leadership positions with assurance. The book moves beyond research and statistics to focus on what's really important: how women can become more confident one step at a time. Practical strategies show how to turn job competency into the kind of authentic confidence that gets noticed. Women learn to practice the "Four Rs of Success" - relationships, reputation, results, and resilience....
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1 out of 5 stars
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this book is about business, not confidence
- By Amazon Customer on 11-24-18
By: Grace Killelea
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The Stay Interview
- A Manager's Guide to Keeping the Best and Brightest
- By: Richard P. Finnegan
- Narrated by: Tim Andres Pabon
- Length: 3 hrs and 3 mins
- Unabridged
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Overall4.5 out of 5 stars 39
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Performance4.5 out of 5 stars 33
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Story4 out of 5 stars 33
This practical guide introduces managers to a powerful new engagement and retention tool: the stay interview. Smart companies have begun conducting these periodic reviews in order to discover why their important talent might leave and to solve any problems before they actually quit.
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4 out of 5 stars
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Great advice.
- By Kevin L. Jeter on 11-02-18
What listeners say about Leadership Lessons from a UPS Driver
Average customer ratingsReviews - Please select the tabs below to change the source of reviews.
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Overall5 out of 5 stars
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Performance5 out of 5 stars
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Story5 out of 5 stars
- Gfreads
- 04-15-16
Simple yet Profound
I have read numerous books and articles on leadership over my career. From Peter Drucker to Jim Collins and Good to Great. None exceed Ron's practical approach to authentic leadership. Wish I had read it 40 years ago. Ernie Fletcher, former Governor of Kentucky and CEO, Alton Healthcare.
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1 person found this helpful
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Overall5 out of 5 stars
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Performance5 out of 5 stars
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Story5 out of 5 stars
- anthony
- 09-15-20
A good listen
Interesting stories told in a relatable and informative way. These lessons will stand the tests of time.
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Overall5 out of 5 stars
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Performance5 out of 5 stars
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Story5 out of 5 stars
- Z. Sweidan
- 04-10-17
Simple and powerful
One of the best books in leadership with simple and powerful lessons. Highly recommended for anyone wants simplicity.
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Overall3 out of 5 stars
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Performance2 out of 5 stars
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Story2 out of 5 stars
- JJ
- 11-22-17
Not actually a UPS Driver
The author spent most of his career in UPS management not as a driver. I thought the book was informative.
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Overall3 out of 5 stars
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Performance2 out of 5 stars
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Story3 out of 5 stars
- DSLong
- 04-16-19
A refresher
This is a short audiobook. It does not give terribly much insight or discussion about leadership technique or philosophy. Rather, it's a series what feels like bullet pointed leadership ideas the author has gathered in his experience. I think it's an OK book if you need a quick listen to reinvigorate your leadership. It 's not the book you'll want if you are attempting to develop as a new leader or a leadership philosophy.
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