Businesses are built by growing relationships with customers. Culture is created by the stories those relationships tell. Two of the most important differentiators of a business are its talent and its culture. Talent energized by a compelling culture will drive organizational success and provide innovative growth opportunities for both the business and the individual.
Based on her more than 30 years at Chick-fil-A, most of which have been spent as vice president of corporate talent, Dee Ann Turner shares how Chick-fil-A has built a devoted talent and fan base that spans generations. It's My Pleasure tells powerful stories and provides practical applications on how to develop extraordinary talent able to build and/or stimulate a company's culture.
©2015 Dee Ann Turner (P)2016 Elevate Publishing
The messages are only fresh if you haven't read other business books. It would be interesting to count the number of times the author says "Chik Fil-A." The book comes off as more of an advertisement for the business than as a motivational and educational tool.
Exceptional writing and story telling that outlines a great overview of recruiting, retention and consistency. This is certainly a must-read for anyone wanting to cultivate a strong business culture. I will certainly be recommending to my business colleagues.
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