In this issue:
IDEA WATCH "Customer Loyalty Isn’t Enough. Grow Your Share Wallet" by Timothy L. Keiningham, Lerzan Aksov, Alexander Buoye, and Bruce Cooil.
FEATURE ARTICLES "The Sustainable Economy" by Yvon Chouinard, Jib Ellison, and Rick Ridgeway.
"Learn Knowledge Work" by Bradley R. Staats and David M. Upton.
"Designing Breakthrough Products" by Roberto Verganti.
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