In this issue:
"Make Your Best Customers Even Better" by Eddie Yoon, Steve Carlotti, and Dennis Moore.
"Choosing the Right Customer" by Robert Simons.
"An Anthropologist Walks Into a Bar…" by Christian Madsbjerg and Mikkel B. Rasmussen.
"Tiebreaker Selling" by James C. Anderson, James A. Narus, and Marc Wouters.
©2014 by the President and Fellows of Harvard College, All Rights Reserved; (P)2014 Audible Inc.
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