Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference

By: Quint Studer

Narrated by: Kevin Young

A 'textbook with passion', Hardwiring Excellence offers a road map and practical how-to guide for creating and sustaining a culture of service and operational excellence. In this book, author Quint Studer, founder of Studer Group, draws on his personal experience as a former hospital executive who led two organizations to the top 1% in patient satisfaction and his experience coaching hundreds of healthcare organizations since.

Studer, a nationally acclaimed educator, coach, and thought leader in healthcare today, is a master storyteller, mixing 'chicken soup style' stories with personal insight, simple tools, and in-depth recommendations on how good organizations can become great ones.

Based on Studer Group's Nine Principles SM, Quint Studer shows how to retain more employees; ensure better customer service; build strong leadership, align organizational values, goals, and results; increase communication; reward and recognize individual success while also requiring accountability; and move operational performance for better financials, market share, and growth.

At the core of the journey, he says, is a sense of purpose, worthwhile work and making a difference. When organizations learn how to harness this passion in their employees, they create a success spiral with ever increasing momentum.

In fact, Richard L. Clarke, FHFMA, President and CEO of Healthcare Financial Management Association says, "Quint Studer's Nine Principles of service and operational excellence provide the missing link between people power and strong financials. It's about courageous leadership."

©2004 Studer Group (P)2012 Studer Group

Heart, theory, and practice!

I've ready many "complete theory" business books, from The Great Game to EMyth to Rockefeller Habits, etc. This one has tactics very focused on healthcare, but the principles are broadly applicable. None other I've ready seems to get people and the power of intrinsic motivation like this one. So many good points: excellent stories, clear tactics, a unified and simple system, and a true focus on balanced outcomes for all stakeholders. This is not pie in the sky. It is clearly born of very deep practical experience with hundreds of organizations over decades.

Very powerful

Very powerful book. Great stories to illustrate the points the author is discussing. I will definitely be implementing some of these ideas.

making a difference

I have been a nurse for 25 years. I love that I get to take care of people and help make a difference in their lives. My husband is in management at the hospital we both work at and he was given this book to read by his CEO. He told me about it and I decided to give it a try. So many things in this book really hit home. I have already started using just a few small things from this book and in less than a week I saw a change! I can't wait to put more of it to use and I will be listening to it over and over!!! I hope our management embraces these concepts and puts them into action ! Thanks for sharing !!
Sheila RN

Very helpful

This is an excellent book for leaders at every level. It is filled with practical methods to redeem healthcare and make it great again.

Wonderful message...

Validated my time spent on relationship building is valuable and it's not just my perception...and what I do is "rounding"!