Written for any business that uses a telephone from novice to professional, Ms. O'Neill's insider's secrets about how you conduct your business on the telephone is a "must-have" for the 21st century. This is boot camp for phone call protocol - no matter what product or service you sell or your company provides to your customers. If you are in any kind of business today, you need to know these secrets - not to just "get by" and survive this recession, but to thrive. These insider's tips are resourceful money-making tools for anyone - from employee to business owner.
©2012 N. O'Neill (P)2013 Twin Hearts Media
Report Inappropriate Content
If you find this review inappropriate and think it should be removed from our site, let us know. This report will be reviewed by Audible and we will take appropriate action.