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Flawless Consulting: A Guide to Getting Your Expertise Used, Third Edition | [Peter Block]

Flawless Consulting: A Guide to Getting Your Expertise Used, Third Edition

When the landmark best-seller Flawless Consulting was first published more than three decades ago, it was quickly adopted as the "consultant's bible." With his legendary warmth and passion, Peter Block explained how to deal effectively with clients, peers, and others. The book continues to speak to people in a support function inside organizations as well as to external consultants. This thoroughly revised and updated third edition of Peter Block's groundbreaking book explores the latest thinking on consultation.
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Publisher's Summary

When the landmark best-seller Flawless Consulting was first published more than three decades ago, it was quickly adopted as the "consultant's bible." With his legendary warmth and passion, Peter Block explained how to deal effectively with clients, peers, and others. The book continues to speak to people in a support function inside organizations as well as to external consultants.

This thoroughly revised and updated third edition of Peter Block's groundbreaking book explores the latest thinking on consultation. It includes new insights about how we can organize our consulting around discovering the strengths, positive examples, and gifts of the client organization or community. The book remains a practical and specific guide for anyone who needs to develop a capacity for deeper relatedness and partnership - which means it is for all who wish to make a real difference in the world.

This new edition covers the consulting challenges that have arisen from the way we routinely communicate electronically and live in the virtual world. Block suggests ways to overcome the distancing and isolating effects inherent in electronic connects. The book also includes practical guidance on how to ask better questions, gives suggestions for dealing with difficult clients, and contains expanded guidelines on more engaging forms of implementation.

Flawless Consulting includes two new examples, taken from health care and educational reform efforts, to show how consulting skills can be useful (and often transformative) in a broader context. These illustrative examples point the way for achieving changes for leadership in business, government, religion, human services, and more.Like the first two editions, Flawless Consulting affirms the notion that authentic behavior and personal relationships are the key to technical and business success. By demonstrating their ability to be truly authentic at each step in the process, consultants can aim toward creating workplaces that are more collaborative and ultimately more successful.

©2011 Peter Block (P)2012 Gildan Media Corp

What the Critics Say

"Surpasses the high standards of relevance, clarity, and wisdom characteristic of previous versions... Whether one's consulting experience spans five years or fifty, there is a great deal in this new edition to prompt us to reflect on our own practice and to discuss with colleagues." (Roger Harrison independent consultant and author of Consultant's Journey: A Dance of Work and Spirit and The Collected Papers of Roger Harrison)

What Members Say

Average Customer Rating

3.7 (55 )
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4.0 (42 )
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3.0 (49 )
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Performance
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  •  
    Chris 05-31-12
    Chris 05-31-12
    HELPFUL VOTES
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    "TERRIBLE NARRATION - But great info so far!"
    Where does Flawless Consulting rank among all the audiobooks you’ve listened to so far?

    I am only a few chapters into this book and am really sinking my teeth in. I am responsible for selling to and managing large accounts across North America for an advisory firm, and this book has given me a new spin on selling, and coordinating resources for engagements.

    I will post a full review once done..

    The HORRIBLE part... The Narration. Honestly, I am able to listen to almost all narrators here on audible. Boring, dry, doesn't matter... But this narrator over enunciates the most pointless words at the end of every sentence. If possible, I would love to see Audible do a re-record for this book.


    7 of 7 people found this review helpful
  •  
    RRiley MidWest, USA 02-29-12
    RRiley MidWest, USA 02-29-12 Member Since 2002

    Riley

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    "Good book, poor narration."
    Would you try another book from Peter Block and/or Erik Synnestvedt?

    Yes - this book has some very good content, but I got so frustrated that I had to go buy the Kindle version and listen to the text to speech voice rather than trying to listen to the narrator on Audible. I listened to the demo, but didn't realize how aggravating the pauses would become.


    Who was your favorite character and why?

    n/a


    How could the performance have been better?

    The narrator continously whined and paused at the end of every sentence so you couldn't get a flow from the message.


    Was Flawless Consulting worth the listening time?

    No.


    5 of 5 people found this review helpful
  •  
    Maggie K USA 10-10-13
    Maggie K USA 10-10-13

    magpie_81

    HELPFUL VOTES
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    "Narrator's voice drives me NUTS"
    Would you recommend this book to a friend? Why or why not?

    As THE book on consulting, I'd totally recommend the book. This audible recording, however, I would not recommend.


    Who was your favorite character and why?

    N/A


    Who would you have cast as narrator instead of Erik Synnestvedt?

    ANYBODY!!! This guy's voice drives me NUTS


    Could you see Flawless Consulting being made into a movie or a TV series? Who should the stars be?

    N/A


    Any additional comments?

    I wish I could write a better review of the content, but seriously, it takes ALL my focus to listen to what's being said and not the voice that's saying it. I barely register the content because I'm SO distracted by the voice. I REALLY wish they'd re-record this with a different narrator. I'd buy it again if there was a new recording with a narrator with a normal voice. (I also wish they could help me notice when other books are narrated by this person because I DO NOT want to buy them!!)

    3 of 3 people found this review helpful
  •  
    Bill Australia 07-09-12
    Bill Australia 07-09-12 Member Since 2012
    HELPFUL VOTES
    3
    ratings
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    8
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    "Like Nails Down A Chalkboard"
    What disappointed you about Flawless Consulting?

    I'm starting a consulting role in 3 weeks and an time poor so I thought that Audible might be my silver bullet to allow me to digest this book while I'm working. I am literally 20 mins in and can't bare it any more. The narrators pausing and groaning at the end of almost every sentence makes my skin crawl.Really disappointing as I know that this is a seminal book but I think I'm going to have to read the hard copy.


    What was one of the most memorable moments of Flawless Consulting?

    I will try and forget


    Would you be willing to try another one of Erik Synnestvedt’s performances?

    Never


    What character would you cut from Flawless Consulting?

    na


    3 of 3 people found this review helpful
  •  
    Mark ashburn, VA, United States 05-09-12
    Mark ashburn, VA, United States 05-09-12 Member Since 2010
    HELPFUL VOTES
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    "Worst narrator I've ever heard."
    This book wasn’t for you, but who do you think might enjoy it more?

    Ppl who can tolerate a terrible narrator


    How did the narrator detract from the book?

    Narrator's inflection is terrible. Made me hate the book.


    3 of 3 people found this review helpful
  •  
    Brad New Albany, OH, United States 06-21-13
    Brad New Albany, OH, United States 06-21-13 Member Since 2013
    HELPFUL VOTES
    1
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    "Awful awful narrator"
    What disappointed you about Flawless Consulting?

    That narrator is absolutely unbearable. He ends every sentence with this bizzare inflection that is unbelievably irritating.


    How could the performance have been better?

    Fire the narrator!


    Any additional comments?

    Read the book.

    1 of 1 people found this review helpful
  •  
    Jared East Windsor, NJ, United States 06-17-13
    Jared East Windsor, NJ, United States 06-17-13
    HELPFUL VOTES
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    "WORST. NARRATION. EVER."
    Would you try another book from Peter Block and/or Erik Synnestvedt?

    I would absolutely read any of Peter Block's other books, but I wouldn't even want to sit in a room with Erik Synnestvedt for more than 3 seconds. Worst narration ever. I've heard computers sound more realistic than him.


    1 of 1 people found this review helpful
  •  
    Tim 09-04-14
    Tim 09-04-14 Member Since 2009
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    "solid consulting advice; horrible narration"
    Would you recommend this audiobook to a friend? If so, why?

    yes, for a friend that would consider a career in consulting or for anyone who would want to use a consultant


    Who would you have cast as narrator instead of Erik Synnestvedt?

    The Author


    Did you have an extreme reaction to this book? Did it make you laugh or cry?

    It made me think


    Any additional comments?

    The narrator has a terrible inflection at the end of every sentence. It is very hard to listen to the words because of the tone of voice and awkward inflection sound snotty and pretentious.

    0 of 0 people found this review helpful
  •  
    Deborah 01-18-14
    Deborah 01-18-14 Member Since 2013
    ratings
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    "Wonderful Content!"
    Would you recommend this audiobook to a friend? If so, why?

    The content is brilliant and inspiring. Very relevant to many different industries.


    What did you like best about this story?

    The content.. The author provides relevant information, in a unique writing style.


    Would you be willing to try another one of Erik Synnestvedt’s performances?

    No. Not likely.


    Was there a moment in the book that particularly moved you?

    I'm still listening, so I have not chosen a moment yet.


    Any additional comments?

    I am looking forward to other books by Mr. Peter Block. His writing style is fun, informative, and applicable.

    0 of 0 people found this review helpful
  •  
    Scott 05-15-13
    Scott 05-15-13

    I enjoy reading fantasy, science fiction, and horror the most. To improve, I read about language, psychology, spirituality, and art. I read about computer science and business for professional reasons.

    HELPFUL VOTES
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    "General consulting from an experienced expert"

    A general consulting book. This book has sections about industries such as management, technology, health care, and education. Because numerous industries are covered, the methods are more generalized than may be wanted for specific scenarios. For example, technology consulting requires some fairly fine tuned methodologies that stem from computer science disciplines and technological implementations. With that being said, learning how consulting in different disciplines and industries compare is a decent way to develop some business knowledge. For example, problem solving in medicine is labelled as diagnosis, while in technology it is called troubleshooting and repair, or testing and debugging. All are focused on solving specific problems, yet the information and methodologies differ greatly.

    A large amount of the book was also focused on client interactions. Namely, strategies and procedures for gathering information, drafting contracts, and working with varying levels of client participation were described. Means of preventing project failure were given, and client relations were described in numerous social and organizational contexts. I did notice the author used a large amount of negative terms, such as describing managers as experiencing agony and pain whenever minor business problems occur. I had the impression the author often tried to gain negotiation leverage through references to the nervous system and negative emotional spectrum. As if his services would also fix the negative emotion or feeling. Although slightly humorous, I didn't think this a good technique for getting the job done, and such language would most likely damage client relations and reduce repeat business.

    In spite of his defensive and offensive interpersonal strategies, the author had great knowledge of some great techniques. He provided very organized checklists for various project phases. These checklists appear malleable to numerous industries, and appear as good frameworks and additional points to be considered while consulting, project planning, or design a system.

    0 of 0 people found this review helpful
  • Showing: 1-10 of 12 results PREVIOUS12NEXT
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  • Jan
    Naestved, Denmark
    3/7/12
    Overall
    "Unbearable to listen to"

    Actually I am not sure whether this is a good book or not because I only listened for about 10 minutes. The narrator is absolutely horrible to listen to. It is not because he is boring or uninspired but because he adds an annoying accent to the last syllable in each and every sentence technoloG_yy, strateG_yy, ho_Ww, custoM_err, and stretches the last letter. Other people might not perceive this as a problem but for me this quickly became unbearable to listen to. I recommend that you listen to the sample before you buy this book.

    4 of 4 people found this review helpful
  • Mark Cameron
    Dubai, United Arab Emirates
    3/17/14
    Overall
    Performance
    Story
    "The narration is absolutely terrible"
    What disappointed you about Flawless Consulting?

    No idea where this narrator is from however his method of delivery is extremely annoying and grates on the ear. He has effectively stopped me from listening to a book that I was really looking forward to.


    Would you ever listen to anything by Peter Block again?

    I would, as he comes highly recommended.


    Would you be willing to try another one of Erik Synnestvedt’s performances?

    Definitely not.


    If you could play editor, what scene or scenes would you have cut from Flawless Consulting?

    I would re record the entire book with a different reader


    0 of 0 people found this review helpful
  • Jim
    Twickenham, United Kingdom
    2/16/14
    Overall
    Performance
    Story
    "The narration really isn't that bad"

    I think we're all agreed that the content's good if you can get past the narration. But I really haven't found the narration on this one to be that bad. The narrator has a mildly off-putting style and it sounds like the producer has mixed it in such a way that when he speaks quietly we hear every catch in the throat but compared to Barry Cunliffe's Brief History of the Druids or The Red Prince this narrator is doing a grand job. Others have obviously found this a very tough listen but for me the narrator's tone was nicely varied in a way that suggested that he was thinking about he was reading and last but not least this is an important and helpful book for those of us who work in organisational consulting. The production could be better but as with many Audible business titles it does a fine job of saving busy people the time required to sit down and plough through a useful book. Hence 4 stars overall

    0 of 0 people found this review helpful
  • ing.
    Praha 4, Czech Republic
    8/14/13
    Overall
    Performance
    Story
    "Good book, bad narrator"
    Would you consider the audio edition of Flawless Consulting to be better than the print version?

    Havent read it in print.


    What did you like best about this story?

    Insights about human side of consulting.


    What didn’t you like about Erik Synnestvedt’s performance?

    Rhytm of sentences is always the same, swallowed ends of sentences, some syllables swallowed and/or hard to understand. However the performance appears to improve at the second part of the book. Or I got used to it.


    If you made a film of this book, what would be the tag line be?

    Why human side of consulting is more important than the hard/expert content and how to be succesful at it.


    0 of 0 people found this review helpful
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