When the landmark best-seller Flawless Consulting was first published more than three decades ago, it was quickly adopted as the "consultant's bible." With his legendary warmth and passion, Peter Block explained how to deal effectively with clients, peers, and others. The book continues to speak to people in a support function inside organizations as well as to external consultants.
This thoroughly revised and updated third edition of Peter Block's groundbreaking book explores the latest thinking on consultation. It includes new insights about how we can organize our consulting around discovering the strengths, positive examples, and gifts of the client organization or community. The book remains a practical and specific guide for anyone who needs to develop a capacity for deeper relatedness and partnership - which means it is for all who wish to make a real difference in the world.
This new edition covers the consulting challenges that have arisen from the way we routinely communicate electronically and live in the virtual world. Block suggests ways to overcome the distancing and isolating effects inherent in electronic connects. The book also includes practical guidance on how to ask better questions, gives suggestions for dealing with difficult clients, and contains expanded guidelines on more engaging forms of implementation.
Flawless Consulting includes two new examples, taken from health care and educational reform efforts, to show how consulting skills can be useful (and often transformative) in a broader context. These illustrative examples point the way for achieving changes for leadership in business, government, religion, human services, and more.Like the first two editions, Flawless Consulting affirms the notion that authentic behavior and personal relationships are the key to technical and business success. By demonstrating their ability to be truly authentic at each step in the process, consultants can aim toward creating workplaces that are more collaborative and ultimately more successful.
©2011 Peter Block (P)2012 Gildan Media Corp
"Surpasses the high standards of relevance, clarity, and wisdom characteristic of previous versions... Whether one's consulting experience spans five years or fifty, there is a great deal in this new edition to prompt us to reflect on our own practice and to discuss with colleagues." (Roger Harrison independent consultant and author of Consultant's Journey: A Dance of Work and Spirit and The Collected Papers of Roger Harrison)
I am only a few chapters into this book and am really sinking my teeth in. I am responsible for selling to and managing large accounts across North America for an advisory firm, and this book has given me a new spin on selling, and coordinating resources for engagements.
I will post a full review once done..
The HORRIBLE part... The Narration. Honestly, I am able to listen to almost all narrators here on audible. Boring, dry, doesn't matter... But this narrator over enunciates the most pointless words at the end of every sentence. If possible, I would love to see Audible do a re-record for this book.
Yes - this book has some very good content, but I got so frustrated that I had to go buy the Kindle version and listen to the text to speech voice rather than trying to listen to the narrator on Audible. I listened to the demo, but didn't realize how aggravating the pauses would become.
The narrator continously whined and paused at the end of every sentence so you couldn't get a flow from the message.
I'm starting a consulting role in 3 weeks and an time poor so I thought that Audible might be my silver bullet to allow me to digest this book while I'm working. I am literally 20 mins in and can't bare it any more. The narrators pausing and groaning at the end of almost every sentence makes my skin crawl.Really disappointing as I know that this is a seminal book but I think I'm going to have to read the hard copy.
I will try and forget
Ppl who can tolerate a terrible narrator
Narrator's inflection is terrible. Made me hate the book.
As THE book on consulting, I'd totally recommend the book. This audible recording, however, I would not recommend.
ANYBODY!!! This guy's voice drives me NUTS
I wish I could write a better review of the content, but seriously, it takes ALL my focus to listen to what's being said and not the voice that's saying it. I barely register the content because I'm SO distracted by the voice. I REALLY wish they'd re-record this with a different narrator. I'd buy it again if there was a new recording with a narrator with a normal voice. (I also wish they could help me notice when other books are narrated by this person because I DO NOT want to buy them!!)
That narrator is absolutely unbearable. He ends every sentence with this bizzare inflection that is unbelievably irritating.
Fire the narrator!
Read the book.
I would absolutely read any of Peter Block's other books, but I wouldn't even want to sit in a room with Erik Synnestvedt for more than 3 seconds. Worst narration ever. I've heard computers sound more realistic than him.
I enjoy reading fantasy, science fiction, and horror the most. To improve, I read about language, psychology, spirituality, and art. I read about computer science and business for professional reasons.
A general consulting book. This book has sections about industries such as management, technology, health care, and education. Because numerous industries are covered, the methods are more generalized than may be wanted for specific scenarios. For example, technology consulting requires some fairly fine tuned methodologies that stem from computer science disciplines and technological implementations. With that being said, learning how consulting in different disciplines and industries compare is a decent way to develop some business knowledge. For example, problem solving in medicine is labelled as diagnosis, while in technology it is called troubleshooting and repair, or testing and debugging. All are focused on solving specific problems, yet the information and methodologies differ greatly.
A large amount of the book was also focused on client interactions. Namely, strategies and procedures for gathering information, drafting contracts, and working with varying levels of client participation were described. Means of preventing project failure were given, and client relations were described in numerous social and organizational contexts. I did notice the author used a large amount of negative terms, such as describing managers as experiencing agony and pain whenever minor business problems occur. I had the impression the author often tried to gain negotiation leverage through references to the nervous system and negative emotional spectrum. As if his services would also fix the negative emotion or feeling. Although slightly humorous, I didn't think this a good technique for getting the job done, and such language would most likely damage client relations and reduce repeat business.
In spite of his defensive and offensive interpersonal strategies, the author had great knowledge of some great techniques. He provided very organized checklists for various project phases. These checklists appear malleable to numerous industries, and appear as good frameworks and additional points to be considered while consulting, project planning, or design a system.
I can has read
Modular, candid, actionable
What I liked best is that it wasn't so much of a story. There were narrative examples, but Peter really delivered a way of thinking and acting as a consultant in a context that I found very applicable in my role and organization.
My favorite part of the book, not really a scene, is the explanation of why and how to express concern or frustration with a manager who is working against the consultation process.
No. This book is modular so there are clean breaks at the chapters. This is a book where you'll likely want to finish a chapter clean before stopping.
I think that this is an excellent book for those who have a secondary role as a consultant. This might include information technology, financial, human resources and other professionals. When you have a technical job and know the technical job, learning how to be a strong consultant can position you as a potential manager.
It's a textbook. The topics are presented very clearly and are well organized
I laughed I cried I got an A in the course.
Excellent format for covering assigned reading while commuting.
"Unbearable to listen to"
Actually I am not sure whether this is a good book or not because I only listened for about 10 minutes. The narrator is absolutely horrible to listen to. It is not because he is boring or uninspired but because he adds an annoying accent to the last syllable in each and every sentence technoloG_yy, strateG_yy, ho_Ww, custoM_err, and stretches the last letter. Other people might not perceive this as a problem but for me this quickly became unbearable to listen to. I recommend that you listen to the sample before you buy this book.
"Good book, bad narrator"
Havent read it in print.
Insights about human side of consulting.
Rhytm of sentences is always the same, swallowed ends of sentences, some syllables swallowed and/or hard to understand. However the performance appears to improve at the second part of the book. Or I got used to it.
Why human side of consulting is more important than the hard/expert content and how to be succesful at it.
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