This year, Americas enormous debt collection industry will make 1,000,000,000 collection calls. They will threaten. Lie. Mislead. Intimidate. Award-winning reporter Fred Williams went undercover inside one of its largest firms. Now, he reveals everything he learned and shows exactly how to fight back and protect your rights.
©2010, 2011 Fred Williams (P)2010 Audible, Inc.
In my opinion, this book should have been WAY shorter and cost less. Fred spent only 12 weeks working undercover with all the trainee collectors and only made it out of the First phase of training on a gimme at week 10ish. He never spent time with the higher ranking collectors. The ones that generate HUGE fee for the company. Those are the ones that I wanted to learn about. Not the trainee collectors. The 12 weeks of collection office experience was turned it into the first 5:30 min of story about said experience and the characters that he worked with. Then in the last 32 minutes the real information is revealed. Which was (at best) ok and saved the book from a 1 star.
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