With so many choices available to them, today's customers are smarter and more demanding than ever before, putting repeat business at risk. In order to keep them coming back, you can't just give them good, or even great, customer service...you have to knock their socks off!
Completely updated with new techniques to help you work successfully with even the most difficult customers, Delivering Knock Your Socks Off Service provides proven tips and strategies for:
©2007 Performance Research Associates; (P)2007 Gildan Media Corp
"Written in a witty, engaging style, and covers real tactics any service provider can use." (Entrepreneur magazine)
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