We are currently making improvements to the Audible site. In an effort to enhance the accessibility experience for our customers, we have created a page to more easily navigate the new experience, available at the web address www.audible.com/access .
Delivering Knock Your Socks Off Service Audiobook

Delivering Knock Your Socks Off Service: Fourth Edition

Regular Price:$20.99
  • Membership Details:
    • First book free with 30-day trial
    • $14.95/month thereafter for your choice of 1 new book each month
    • Cancel easily anytime
    • Exchange books you don't like
    • All selected books are yours to keep, even if you cancel
  • - or -

Publisher's Summary

With so many choices available to them, today's customers are smarter and more demanding than ever before, putting repeat business at risk. In order to keep them coming back, you can't just give them good, or even great, customer service...you have to knock their socks off!

Completely updated with new techniques to help you work successfully with even the most difficult customers, Delivering Knock Your Socks Off Service provides proven tips and strategies for:

  • Meeting customers' expectations and satisfying their needs
  • Becoming easier to do business with
  • Determining the right times to bend or break the rules
  • Becoming fantastic fixers and powerful problem-solvers
  • Coping effectively with "customers from hell"
  • And more!

Written and read in the same accessible and humorous style that made this book a classic, the fourth edition features fresh anecdotes as well as brand-new chapters on important topics, including the generational divide, serving customers around the globe, and communicating effectively with coworkers across functions in other departments.

Now more powerful than ever, this indispensable guide tells you how to provide better service than your customers have ever imagined.

©2007 Performance Research Associates; (P)2007 Gildan Media Corp

What the Critics Say

"Written in a witty, engaging style, and covers real tactics any service provider can use." (Entrepreneur magazine)

What Members Say

Average Customer Rating

3.7 (16 )
5 star
 (6)
4 star
 (3)
3 star
 (5)
2 star
 (0)
1 star
 (2)
Overall
4.7 (6 )
5 star
 (4)
4 star
 (2)
3 star
 (0)
2 star
 (0)
1 star
 (0)
Story
4.7 (6 )
5 star
 (4)
4 star
 (2)
3 star
 (0)
2 star
 (0)
1 star
 (0)
Performance


There are no reviews for this title yet.

Report Inappropriate Content

If you find this review inappropriate and think it should be removed from our site, let us know. This report will be reviewed by Audible and we will take appropriate action.

Cancel

Thank you.

Your report has been received. It will be reviewed by Audible and we will take appropriate action.